Social Media Customer Service

Meghan M. Flanagan

Rochester, NY

585-***-**** ***************@*****.*** linkedin.com/in/MeghanFlanagan PROFESSIONAL EXPERIENCE

Michael Kors Rochester, NY October 2022 - Present Visual & Events Manager October 2023 - Present

● Spearheaded visual merchandising of the store to align with the company brand; this included directing monthly floorplan updates, cultivating a creative environment, and developing fresh store layouts

● Launched collaborative events partnering with local businesses that drove sales goals and fostered personal relationships with top clientele

● Proposed promotions that led to an increase in revenue to exceed store objectives

● Designed and directed graphics and visuals on all social media channels geared towards marketing new seasonal collections and events

● Work cross-functionally with management to uphold store standards

● Brief associates on latest protocols, and liaise between upper management and employees to guarantee collaboration Sales Supervisor October 2022 - July 2023

● Delivered excellent customer service in an accelerated environment

● Analyzed sales data, conducted regular inventory checks, and provided insights to improve sales performance

● Entrusted with opening and closing procedures, setting up registers, balancing cash drawers, and processing shipments Paul Wilmot Communications New York, NY September 2021 – December 2021 Fashion PR Intern

● Delivered daily press clippings and trend reports to clients

● Oversaw media contact lists, product shipment, and seeding programs

● Sourced trending influencers for campaigns and supported outreach to publications including GQ and Harper's BAZAAR

● Assisted in the set up and production of client NYFW shows Chic Sketch New York, NY January 2021 – May 2021 PR Intern

● Manage daily social media engagement on owned channels

● Lead stylist on photoshoots for socials and website

● Wrote and published numerous blog posts to Chic Sketch website on various topics surrounding fashion, beauty, and pop culture

● Utilized trend forecasting to create merchandise mood boards for upcoming seasons

● Wrote and delivered personalized gift notes to the speakers of Fashinnovation 2021 FREELANCE

Bright-Eyed Collective New York, NY January 2022 – May 2022 Stylist

● Collaborated with small businesses and stylists to pull all wardrobe and accessories for the collective

● Supported the art direction of photo shoots including overseeing outfits for all models and prop styling

● Worked with a team of photographers, designers, writers, etc. to utilize our creative energy and bring the magazine to life

EDUCATION

Fashion Institute of Technology New York, NY

A.S., Fashion Business Management May 2020

B.S., Advertising and Marketing Communications May 2022 Minor in English

Relevant Courses: Fashion Business Practices, Fashion Merchandising, Business of Fashion Styling, Advertising Copywriting, Public Relations, Social Media Marketing, Digital Writing, Ecommerce & Omnichannel Marketing, Creative Strategies, Special Events Marketing

RELEVANT SKILLS

● Social listening across brand and media landscapes

● Proficient in Microsoft Office, Google Drive, and Dropbox

● Detail oriented, effective communicator both written and verbally

● Leadership & collaborative experience across numerous settings

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