Customer Service Client Services
Resume:
Julianna DeAngelo
Wyoming, Pennsylvania
18644
********.*******@*****.***
Summary
To establish a professional career and become an asset to any company/organization.
To seize opportunities and broaden horizons to a successful work life.
Proficient communication and organization skills.
Adept at working under pressure, in teams, or independently.
3 - 9+ years in customer service, computer technical skills, phone call etiquette, and management.
Experience
BERGEN LOGISTICS-E LANDERS - Client Services Manager - March 2023 – September 2024 (Present)
Utilizing customer service communication to ensure clientele satisfactory.
Processing data to different departments.
Liaison from client to operational teams.
Use of WMS system, identifying ASN’s, UPC’s, Order numbers, SKUS, and etc.
Provide clients with exceptional service.
Ensure the quality of products.
Experience was Value Added Services.
Ensure the safety and delivery of clientele products.
Escalating matters to LEAD CSM or SENIOR CSM.
Reviewing credentialing/contracts for clientele.
Scanning units, scanning stock, and printing labels.
Organization of the units by clientele name, shipping service, and size of account.
Experience on international web orders and US web orders.
Experience with commercial and residential orders.
Call center communication work with shipping companies like DHL, FedEx, UPS, and ArcBest Freight.
Training operational teams on clientele brands as far as packing, picking, inventory, VAS, returns, inbound, and outbound deliveries.
Managed 5 different client accounts on a daily basis
Michael C Baloga DPM, The Foot and Ankle Center - Front-End Medical Office Manager - December 2020 - March 2023
Administered patients medical files alphabetically – medical records upkeep.
Verified insurances, patients’ eligibility and benefits with IVR system etiquette/CSR’s/Case Managers
Productive medical - scriber
Assisting doctors with procedures, supplying instruments, and sterilizing instruments.
Authorizations/pre-determinations for DME, office visits, and surgical procedures.
Booking patients in and out, thus while assisting their needs.
Piloted authorizations/pre determinations for DME, office visits and surgical procedures.
Collect/apply copayments – applied customer service etiquette in explaining patient’s benefits within closed network and open network insurances.
Exercised medical billing/coding and processing claims in a timely manner.
Experience in HMO’s, PPO’s, POS, HDHP, and workers compensation insurances/claims.
Enforced code within PA Workers Compensation ACT.
Scheduled surgeries systematically.
Trained, managed, and lead a team of 5 medical receptionists – 3 were rewarded and advanced within the facility.
Meticulously worked with 5 doctors – under provisions of promptness, efficiency, and effectiveness of information, procedures, and physical duties.
Caregivers of America- Caregiving AIDE - March 2020- December 2020
Utilized academic and caretaking skills with autistic children.
Assisted in managing day to day routines such as dressing, cleaning, eating, cooking, personal hygiene, school work, and speech.
Time management and in depth learning with school subjects and social activities.
Healthy coping mechanisms such as exercising, listening to music, drawing, or baking.
Safely commuting clients to appointments, school, and home.
Berkshire Hathaway Guard Insurance – Imaging Services Assistant - December 2018 – February 2020
Oversaw data and legal documentation – directed files to the appropriate departments
Transmitted files to be printed or faxed in necessary departments
Trained in Commercial, Auto, Umbrella, Liability, Workers Compensation, and Business Owners policies.
Took “Agency Service Center” classes to excel in the insurance agency side.
CCS Security - Security/Ambassador - October 2018- December 2018 (Seasonal)
Endeavored in New York City for musical venues.
Instructed safety and enforced code to event-goers.
Confiscation of illegal/miscellaneous goods resulting in the safety of all.
Body/Bag searches included scanning.
Directly became a “Top-Performer” in having record hauls.
Pleasantly greeting groups of people on the inside of venues to “set-the-tone” of satisfaction.
Actively checking ID’s and tickets.
Boosting sales for brands and professional musical groups.
Utilized skills on dispatching other specific security groups to areas of needed structure and attention.
LiveNation – Security - June 2016 – September 2018
Performed duties at entertainment venues in NEPA.
Dispatching Supervisor on walkie-talkie radio
Confiscated illegal/miscellaneous goods at main gate body.
Secured professional acts resulting in their ultimate safety backstage.
Then promoted to Customer Service Ambassador - raising recognition in sales for our surrounding departments such as tickets, food, and brands of clothing.
Servicing with knowledge and a pleasant attitude.
Skilled communication to large crowds of event-goers.
Tulley’s Kitchen – Hostess - October 2015 – June 2016
Greeting clientele with a bubbly attitude.
Personably assisting clientele with a relaxing and fun atmosphere.
Seating clientele based on what their preferences were.
Knowledgably providing clientele with information on “Foods of The Day/Night” Menu
Consciously asked if there were any food allergies.
Managed waiters\waitresses.
Investigated various dishes BEFORE leaving the kitchen to confirm sterility and divination.
Inspected kitchen/dining area in after hours to ensure cleanliness for the next shift.
Kitchen staff member prepping various dishes before opening times.
Kitchen Staff – Michael Valenti’s Fine Italian Cuisine - June 2010-July 2015
Kitchen staff member
Dish-washing
sterilizing utensils and dishes
Prepping various cheeses, meats, and vegetables.
After hours – cleaning floors and chefs stations.
Stocking supplies for chefs – keeping track of inventory
Worked catering-events
Education
College Prep Graduate – Wyoming Area High School
June 2015 ACHIEVED
Achieved above average grades throughout an academic career.
Achieving exceptionally perfect grades in psychology, AUTO CAD, science, and social history.
Learned Spanish and French.
Excelled in softball becoming a Division 1 prospect.
Most valued player for traveling softball teams.
Human Services – Lackawanna Junior College
September 2016
(Attended)
Fire Essential Training AVOCA FIREHOUSE
February 2024 – June 2024 ACHIEVED
Skills
Strong leadership skills
Exceptional communication skills
Adept at managing environments and people
Assertively competitive
Appealing organizational skills
Team-player
Agile systematic skills – typing/troubleshooting
Keen attention to detail
Actively and cognitively able to do what is being asked of me
Proficiently able to achieve tasks in a timely fashion
Provides professional approaches in every situation
Hospitable attitude
References
Dr. Michael Baloga Junior
Surgical Sports Doctor, scheduled surgeries, assisted patients
Aaron Kaufer – State Representative
Volunteer poll worker, service with knowledgeable information
Debra Hetro – Attorney Assistant
Mentor for office organization skills and timely processing of legal documentation. Administrative tasks and credentialing.
Carol Dushok – Podiatric Diabetic Shoe Specialist
Co-worker with The Foot and Ankle Center, trained on DM patients.
Colleen Masulis – Medical Biller
Claims department manager, trained in processing of claims, medical billing, and credentialing.
Certifications
ATV/UTV
Ethanol Training
Motor Vehicle Accidents
Exterior/Interior Firefighting Certified
HAZMAT Operations
PIT machines
NIMS 100
NIMS 700
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