Customer Service Call Center
Resume:
WORK EXPERIENCE
EDUCATION
KIMBERLY R. DOUGLAS
Crew Leader, Mar 2022 May 2024
State Of Delaware, New Castle, DE
Trained & Certified for hazardous waste clean up
Daily maintenance of assigned work area
Annual preparations for state audits
Supervised & trained crew members
Trained Peer Assistant, Jan 2019 Feb 2022
Harbor House, Muncy, PA
Organized workshops and group sessions on life skills and self-care practices.
Mobilized community volunteers for events aimed at supporting vulnerable populations.
Connected clients with community resources and
services to meet their needs.
Analyzed data from service outcomes to improve future interventions and support strategies.
Created individualized discharge plans
Restaurant Manager, Jan 2013 Feb 2017
Golden Castle Diner, Wilmington, DE
Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand. Recruited, interviewed, hired and trained staff to company service-oriented values.
Delivered store sales and financial objectives, improved restaurant operations and service quality.
Acknowledged exceptional staff performance to increase employee morale and reduce turnover.
Call Center Associate Certified Certification: Customer Service Tech Impact CXWorks, New Castle, DE, DE
Manage First National Certification: Management, Jan 0001 National Restaurant Association, New Castle, DE, DE Associate of Science: Social Work, Jan 0001
Bloomsburg University of Pennsylvania, Bloomsburg, PA Newark, DE 19702
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SKILLS Physical Agility and
Coordination
Self Motivation
Written Communication
Team Player Decision-Making
Problem-Solving Relationship Building
Interpersonal
Communication
Project Management
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