Customer Service Manager

ST Shane Teel

Blum, TX ***** 817-***-**** *********@*****.***

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PROFESSIONAL

SUMMARY

Accomplished Service Manager with a proven track record at Nixon Medical Wear, enhancing customer satisfaction and streamlining service delivery. Expert in conflict resolution and team leadership, I significantly improved service efficiency and team performance. Skilled in customer service management and continuous improvement, my approach led to a notable increase in patronage and team productivity.

SKILLS • Positive Attitude

• Team Leadership

• Multitasking and Organization

• Problem-Solving

• Customer Service

• Critical Thinking

• Reliable and Responsible

Employee Training and

Development

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• Customer Service Management

• Conflict Resolution

Team Collaboration and

Leadership

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• Trustworthy and Honest

• Employee Relations

• KPI Monitoring

• Quality Assurance

• Workplace Safety

• Documentation And Reporting

• Crew Leadership

• Employee Supervision

• Outgoing and Energetic

• Service Scheduling

• New Employee Hiring

Policy and Procedure

Enforcement

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• Service Documentation

• Inventory Management

• Continuous Improvement

• Risk Management

• Coaching and Mentoring

• Service Delivery Optimization

WORK HISTORY SERVICE MANAGER 10/2015 to 08/2024

Nixon Medical Wear Cleburne, TX

• Resolved customer complaints in professional and timely manner.

• Met with customers to discuss service needs and offer available solutions. Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

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Hired, trained and supervised team of service staff members to meet business goals.

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• Analyzed service reports to identify areas of improvement. Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

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• Coordinated with other departments to maintain streamlined and productive workflow.

FIELD SUPERVISOR 05/2005 to 03/2014

Superior Energy Resources Floresville, TX

Monitored employee performance for compliance with regulations and policies.

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Supervised field operations teams to complete projects within established timelines.

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Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.

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• Resolved customer complaints to maintain satisfaction and loyalty. Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.

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Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.

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Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.

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Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.

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• Investigated issues and developed effective solutions.

• Kept teams on task to complete milestones on time. Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.

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EDUCATION High Scool 06/1988

Whitney High School, Whitney, TX

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