Customer Service Representative

Sandra Lopez

****************@*****.*** 973-***-**** Hulbert, OK

SUMMARY

Seasoned professional with 24 years of experience in customer service, account management, and financial tracking, seeking a Customer Service Representative role. Skilled in resolving customer issues, maintaining meticulous records, and enhancing customer retention. Proficient in Salesforce, data analysis, and delivering personalized service solutions.

WORK EXPERIENCE

GC Services Hulbert, OK (Work From Home)

Claims and Collections Analyst Aug 2023 - Present

•Manage account balances and perform balance transfers with a focus on accuracy and timely updates, ensuring consistent record-keeping on Google spreadsheets.

•Provide comprehensive customer service, addressing billing inquiries and resolving issues through both email and telephone communication.

•Maintain aging reports and oversee account management using Excel and Salesforce to enhance financial tracking and reporting processes.

•Communication with clients, and colleagues via WebEx, and Slack.

Auto-Spot LLC Wood-Ridge, NJ

Office Assistant Sep 2021 - May 2023

•Maintained meticulous records through daily data entry, ensuring clerical accuracy and up-to-date information.

•Prepared and edited a range of documents, delivering professional and error-free communications.

•Managed weekly payroll submissions, ensuring timely and accurate employee compensation.

Top Notch 1 Construction, LLC Hackensack, NJ

Office Manager Sep 2010 - Jul 2021

•Managed project logistics, collaborating with architects, vendors, and contractors to ensure timely execution of building processes.

•Prepared and dispatched accurate construction estimates to clients and facilitated the acquisition of building permits and coordination of final inspections.

•Conducted hiring, training, and payroll processing for office staff, ensuring operational efficiency.

•Handled accounts payable duties and managed personal billing for company executives, while also providing customer service and appointment scheduling.

Time Warner Cable Palisades Park, NJ

Customer Care and Sales Aug 2001 - Jul 2010

•Enhanced customer retention by delivering personalized service and product expertise, resulting in consistent customer satisfaction.

•Resolved customer inquiries and complaints with efficiency and a focus on service quality, ensuring a positive customer experience.

•Educated and guided customers on billing processes, product choices, and service policies, while also promoting relevant products and services to meet their needs.

Certico Verification Services El Segundo, CA

Verification Specialist Oct 2000 - May 2001

•Analyzed and confirmed the accuracy of client information against evidence on file, ensuring data integrity in employee records.

•Conducted thorough investigations into candidate education and employment history to validate qualifications and eligibility for employment.

Epochsystems.com Santa Monica, CA

Customer Service Representative Dec 1999 - Oct 2000

•Delivered exceptional customer support by effectively resolving inquiries and issues on the first call, leading to high customer satisfaction ratings.

•Processed financial transactions with accuracy and educated customers on utilizing company systems, contributing to efficient service delivery and customer empowerment.

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