Team Member Customer Service
Resume:
Nereyda
Rodriguez Nereyda Rodriguez
*******@*****.***
I possess all the skills and experience that you’re looking for. I’m pretty confident that I am the best candidate for this job role. It’s not just my background in the past projects, but also my people skills, which will be applicable in this position. On the other hand, I am a self motivated person and I try to exceed my superior’s expectations with high-quality work. Being a fast learner, I quickly pick up business knowledge related to my project. Lastly, I would like to add that I work well both as an individual contributor and also as a team member.
Experience Priority Roofing
Material/Scheduler Admin January 2024 - Present
Review incoming roof installs. Order material per Insurance Adjuster Report from supplier. Schedule and provide information to roofing crews and Project Managers to the job. Sync customer information on Quickbooks and Divvy for crew access. Register roof warranty on GAF website. Order residential permits for work being completed. Responsible for communicating availability with Sales Reps and management.
Front Desk Admin March 2023 - January 2024
Responsible for a variety of administrative tasks including answering all incoming email communications and phone calls. Organizing and maintaining files. Pay subcontractor invoices via Quickbooks thru Chase/check. Create and pay crew roofing invoices per submittal from Project Managers. Submit reimbursements for Sales Reps. Pay training sales reps. Order office supplies as needed. Greet visitors and direct them to the appropriate person. Sort and distribute incoming mail and packages. Basic bookkeeping tasks such as invoicing and tracking expenses.
Stellar Home Maintenance
Logistics Expert May 2022 - January 2023, Addison, TX Review submitted residential maintenance Work Orders for electrical, plumbing, drywall, painting, carpentry, landscaping or flooring requests in Single Family rental properties. Dispatch work orders to ensure the accuracy and details of each order. Serve as the point-of-contact of dispatched work orders and contractors. Coordinate the scheduling of service appointments with residents. Ensure the completion of work orders through follow-up and feedback. Assist teams in projecting resource needs for incoming scopes of work. Understand the Stellar marketplace in order to address the needs of customer issues and take required action. Maintain and develop positive relationships with internal and external stakeholders Zerorez DFW
Office & HR Manager January 2020 - September 2021
Overseeing administrative staff members, receiving and directing visitors, handling or delegating basic office tasks, and general office operations. Maintain office policies as necessary. Onboarding process for new hires/terminations. Plan in-house or off-site activities, like parties, celebrations and conferences. Daily Check/Cash Deposit.
Dispatch Manager January 2016
Dispatches and communicates with 30+ carpet cleaning technicians throughout the service day to act as first point of contact including: Managing customer expectations regarding arrival windows, Solving problems related to truck breakdowns and equipment/ material shortfalls, Contacting technicians with up-to-date information about schedule change, invoice review and adjusting. Create Dispatcher schedules, Creating new zones,
Assistant Customer Service Manager January 2014
Responsible for supervising customer service agents and other staff. Train, coach, and mentor employees on how to deliver the best customer service possible.
Customer Service Supervisor January 2013
Responsible for supervising customer service agents. Create schedules. Resolve complaints and other issues.
Customer Service and Sales Representative June 2012 The point of contact for prospective customers and prepare job tickets for over 30 technicians on a daily basis. Verbally illustrate the company’s method of cleaning to the customer to gain their satisfaction and trust. Took over 100 calls over the phone daily. Executed sales, orders, and customer service ㅡ
Skills Multi Tasking, Customer Sales, Customer Service, Apple OS, Google Docs, Google Spreadsheets, Google Drive, Team Player Skills, Leadership, Communication Skills, Bilingual, Answering Telephones, Slack, Dispatching, Fleet Management, Schedule Shifts, Schedule Management, Creative Skills, Active Listening, Empathy, Decision Making, Organizational Skills, Administrative Procedures, Executive Administrative Assistance, Written Communication, Texas Public Notary, Salesforce
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Education Thomas Jefferson High School / Diploma
Dallas, TX
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