Customer Service High School

Name: Sarairis Llera

Address: **** ******* **. *********, **

34758

Phone: 407-***-****

E-mail: ***-***********@*******.***

• Professional Objective: I wish to apply for the Amazon Customer Service Remote Position. Where I desire to apply my people skills and organizational skills to this position.

• Qualifications: I am one that lives to care for those who need attention, direction, and an attentive ear. From 2017 to the present, I have participated in private counsel for those who need someone to guide them. Based on this experience, I have understood that the qualities necessary for this position are patience, understanding, and empathy, and effective interpersonal communication. I believe that I do possess these qualities, and I put them to work every day in my life.

• Skills: In addition, since I want to be placed as an associate, I do have experience in communication, as well as organizing tasks. Ever since 2013 to the present, I have also undergone experiences in private care. Here, I care for a legally blind patient who needs a helping hand. In addition, I worked as a PCT doing CNA duties in 2021-2022. In doing this, I have learned compassion and empathy for those less fortunate; as well as looking out for necessary appointments. As a Nursings assistant I have learned to be thorough in working with guests and patients with the utmost care and compassion, which I believe are necessary for this position. In addition, I have customer service experience working as an associate at Panera Bread, where I have learned to navigate the world of customer care to give my customers the best experience possible.

• Education:

-I was in the International Baccalaureate Program in High School before pursuing Dual Enrollment.

-I have earned my A.A. at Valencia College and have my high school diploma.

- I am currently pursuing my ASN at Valencia.

-I plan to continue for a degree in Sonography at Valencia as well.

• Work and Volunteer:

-In 2017 I volunteered at Advent Health Kissimmee, in the nursing unit.

- I organized and provided supplies to the patients.

-I am a youth leader and teacher volunteer at my church

-Doing this, I have learned how to be empathetic with patients, and how to collaborate with diverse people.

-I worked in Orlando Health Rehabilitation (OHRC) Center for 3 months

-I transferred from OHRC to Advent health Kissimmee where I worked for 6 months. (I had to quit in 2022 due to university responsibilities).

- I have experience in Panera Bread customer service where I help customers get their best experience.

Accomplishments

-In high school, my GPA was in the top 10 percent.

-My highest GPA in high school was a 4.2 GPA.

-I ended high school as the valedictorian of my class and on honor roll.

-In Valencia I was put on the Presidential Dean’s List. I ended with a GPA of a 3.3.

-I have a certificate in CNA training and a certification as a medical technician.

-I also have my BLS (basic life support).

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