Customer Service Business Operations

Alfred Talevi

Newport News, United States, 201-***-****, ******@*****.***

PROFILE Dynamic and results-driven professional with over 20+ years of experience in business operations, sales, security and staff development. Skilled in managing complex operations and providing exceptional customer service. Proven success in overseeing teams, maximizing productivity, and mitigating business risks. My background in law enforcement and military service has honed my ability to lead, coordinate, and ensure operational readiness. With a strong emphasis on communication and relationship-building. I am poised to leverage my diverse skill set to drive success and exceed goals.

EMPLOYMENT HISTORY

Aug 2019 — Nov 2023 Owner/ Operator, Pest Control Franchise Williamsburg, VA Managed business operations and staff, ensuring compliance with safety and regulatory standards. Developed and implemented business strategies to navigate the challenges posed by the COVID-19 pandemic. Mar 2018 — Aug 2019 Realtor/ Property Manager, Worcester Homes Auburn, MA Advised clients on market trends and property values, resulting in the successful purchase of a property at the optimal price. Actively listened to clients to understand their needs and provided tailored advice on property selection. Established and managed relationships with multiple property owners and vendors, Jun 2014 — Dec 2018 Vice President, Window Headquarters of North New Jersey and Hudson Valley East Hanover, NJ

Led operations and sales teams and oversaw sales and installations that grew to over $8 million annually. Extensive Customer service work. Provided bids and pricing for requested work to potential customers. Was in charge of developing business process flows in order to identify areas for improvement. Oversaw the successful completion of all phases of the project life cycle. Reduced financial discrepancies by effectively managing budget and payroll operations. Cut costs by overhauling and streamlining contract bidding and procurement processes. Hired and managed 30-40 employees while also training them on best practices and protocols in order to maximize productivity. Resolved issues and recommended actions based on production and compliance reports. Attended trade shows and client meetings to promote the company's brand and establish relationships with potential customers and partners. Mitigated business risks working closely with the Company Owner Oct 2011 — Jun 2014 Nation Taskforce Investigator, The TJX Companies, Inc Framingham, MA Conducted specialized and complex investigations to resolve substantial Organized Retail theft/fraud in the Stores Develops partnerships Federal, State and Local Law Enforcement agencies to prosecute all external fraud activities within assigned area. Initiates, conducts, and resolves complex organized retail theft/fraud investigations. Conduced surveillance, mobile/ vehicle and stationary, uses CCTV and other electronic equipment, gathers elements of proof and analyzes evidence to successfully apprehend and prosecute subjects. Works in partnership with Marmaxx District Managers and Store Managers to ensure gathering of necessary evidence. Works within the judicial system to ensure prosecution and to maximize restitution opportunities Jun 2010 — Mar 2012 Security Supervisor, Securitas Framingham. MA Supervised a site with over 600 coverage hours Trained, counseled, inspected and evaluated employees daily Conducted investigations into breaches of security of associates and employees. Investigated and responded to security incidents, ensuring minimal disruption to operations and minimal data loss. Developed and implemented security policies and procedures that improved security posture and reduced vulnerabilities by Jun 2008 — Jun 2010 Operations Manager, Window Headquaters of North New Jersey and Hudson Valley Totowa, NJ

Computerized profit and loss statements with accounting programs on a monthly and yearly basis. Tracked company material and labor costs to eliminate waste and reduce operating costs. Integrated sales lead tracking software for application to researched advertising vehicles. Negotiated and drafted contracts with landlords and advertisers, Recruited, trained, counseled, and managed sales representatives and office staff. Received, inventoried, and scheduled the installation of over $3 million dollars of product annually. Extensive communication with customers throughout sales, installations, and service issues. Performed in house sales presentations and closed sales

Sep 2006 — Jul 2008 Lead Instructor, Special Tactical Services Virginia Beach,VA Delivered classroom lectures and briefs to various military and law enforcement personnel. Provided training to military and all levels of law enforcement in firearms, tactics and force protection. Subjects covered security forces, driving, surveillance, and operator and armorer courses. Responsible for developing, updating, and maintaining lessons plans and course media material. Interviewed personnel and investigated after action reports to integrate the most current information into curriculum. Experimented with, created, tested and modified new tactics, equipment, and methods. Served as technical consultant and subject matter expert for various law enforcement and military units. Conducted site security assessments and provided direction to Security Managers and Anti-Terrorism Officers

Mar 2004 — Sep 2006 Command Center Operator, Apollo Security Waltham, MA Relayed information between remote Apollo sites and Apollo management after hours Monitored life safety systems such as fire, leak detections and intrusion alarms worldwide for Boston Scientific Responsible for dispatching security officers to medical emergencies, alarms and other incidents. Trained and mentored new call center representatives on customer service policies, procedures, and best practices Jun 2003 — Jun 2006 Gunner's Mate, United States Navy Reserve Newport. RI Coordinated the global movement of equipment in support of military operations. Maintained and repaired unit weapons, ensuring operational readiness. Screened and selected for additional school and instructor assignments Aug 2001 — Sep 2004 Police Officer, Becker College Worcester, MA Patrolled grounds and answered calls for service, Responded and investigated incidents in accordance with State Law and School Policy. Maintained and submitted accurate and complete reports on investigations and arrests. Made arrests and testified in court.

Jun 1996 — Jun 2003 Infantry Sergeant, US Marine Corps/ Reserves Camp Lejeune,NC Led Marines. Coordinated the global movement of equipment in support of military operations. Maintained and repaired unit weapons, ensuring operational readiness. Screened and selected for additional school and instructor assignments

EDUCATION

2011 Bachelor of Science in Paralegal Studies, Kaplan University Davenport, IA SKILLS Business Operations and General

Business

Expert

Customer Service Expert

Security, Investigations, and

Force Protection

Expert

Communication Skills Expert

Sales Expert

Bookkeeping, Office

Management

Expert

Training Expert

LANGUAGES English

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