Customer Service Representative
Resume:
Carole M. Felt
Peachtree City, Georgia 30269
************@*****.***
QUALIFICATIONS
My experience includes a teaching practicum, substitute teaching, the After School Program, an MMO and Pre-K program, and various vacation Bible schools. I completed all content area and education classes at Clayton State University. I have also observed numerous classrooms throughout Atlanta. My continued efforts to be a lifelong learner have served as an example to not only my own children, but hopefully to my peers in any environment in which I become employed. I have experience in a microbiology laboratory environment with routine practice in data entry. Eight months of experience with remote customer service for a leading digital education software company and a major financial institution.
EDUCATION
1979-1983 Sts. Peter and Paul High School, diploma
1992-1995 Clayton State University, Associate of Science degree (concentration in education)
2011-2015 Clayton State University, Bachelor of Science degree in Integrative Studies with a concentration in education (English/Language Arts and Social Studies)
EMPLOYMENT
01/2012-5/2018 Substitute Teacher, Fayette County Board of Education
Substitute teaching included leading and guiding in any classroom that I was assigned. All subject areas were included, mostly in all grade level classrooms. Responsibilities included leading class discussions, administering tests, one on one guidance, and assistance.
10/2018 – 03/2022 Laboratory Assistant, Calpis America, Inc.
Main responsibilities included, but were not limited to, making sure that seven laboratories were cleaned, restocked, and prepped for microbiological and molecular analyses. I also prepared all media following laboratory management system SOPs. Assisted with the weighing and spreading of content for analyses. Input all data from analyses in a timely manner. Began, executed, and entered all data for an independent research assignment.
12/2021 – 12/2022 Cashier, Sprouts Farmers Market
Greeting and checking customers out with enthusiasm. Other duties include overseeing my own cash drawer, helping to restock the front-end area of the store. Also assisted with the restocking and reshelving of the bulk area of the store. Addressing any concerns customers may have, including returning any products.
07/2022 – 04/2023, Remote Customer Service Agent Inbound Core, Sitel Group
Answering and responding to any calls from any middle or high school personnel or parent in reference to their digital books or subscriptions. Answering and responding to calls from clients of a leading financial institution.
09/2022 – April/2023, Assistant to the Curator, Museum & Collector Resource
Handling all administrative tasks assigned, such as answering and sending email, researching flight, car and hotel reservations, making invoices, researching and verifying prices, and then correcting them on an Excel sheet, and arranging artist names on an Excel worksheet to catalog art pieces. Unpacking and cataloging pieces and the condition of pieces at different libraries on Excel spreadsheets.
10/2023 - present, Registered Behavioral Technician (RBT), Dogwood Autism Center
Training and one on one behavioral therapy with clients ages 3-6 years of age. Experience includes taking data for each client and their trials and goals. Compiling data and suggesting new goals with the clients BCBA. Trials include manding independently or prompted, intraverbal mands, and forward chaining. Also included are differential reinforcement and different reinforcement techniques.
REFERENCES
Heather Burdette, Substitute Specialist
Fayette County Board of Education, 770-***-****
Takashi Hamasaki, R&D and QA Senior Manager
Calpis America, Inc., 770-***-****
Terry Lester, Jr., Former R&D Assistant Manager
Calpis America, Inc., 229-***-****
Robin Willis, Trainer and Team Lead
Sitel Operating Corp., 205-***-****
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