Customer Service Representative

Amy Suzanne Clements

619-***-**** • ********.*******@*****.***

OBJECTIVE

To obtain a position as a Customer Service Representative II

EDUCATION

Bachelor's of Science in Business Management with concentration in Entrepreneurship California State University, Sacramento, May 2015.

Computer Skills: Microsoft Office, Excel, Word, PowerPoint, Nice, Virtual Contact System, SCDB/OTECH, CUBS, Microsoft Teams, Amazon Workstation, Zoom, Salesforce, Cornerstone Learning, Virtual Desktops, Okta, Knowledge Based Articles, Stripe

Language Skills: English and German

Additional Courses: International Business Ethics, Intercultural Communication, India: Culture & Development, College to Career Bootcamp

PROFESSIONAL SKILLS AND KNOWLEDGE

Training and Development

Data Entry

DoorDash

February 2023-May 2023

As a remote customer service agent, duties included:

•Processed 1099 tax forms for Dashers quickly and thoroughly via chat and email, with attention to detail and accuracy as these were legal documents

•Addressed time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.

•Developed expertise in how DoorDash’s processes, systems, and resources work, and how to use them to drive positive outcomes

•Demonstrated effective communication skills and relationship-building with Dashers, and among fellow agents in a team environment

Claims Specialist

State of California, Employment Development Department (Maximus-Remote)

February 2022-January 2023

As a remote fact-finding agent, duties included:

•Analyzing claim information to determine the cause of outstanding issues, and assessed eligibility requirements based on UI Code, Policies, and Procedures

•Evaluating wage and earnings (irregular reporting which included backdate issues, late submissions, inaccurate last employers or inaccurate last day worked)

•Communicating with claimants and employers by phone to obtain missing information

•Notating all contacts and actions taken on a claim clearly and thoroughly with attention to detail and accuracy as these were legal documents

•Performed Quality Control of cases prepared by other agents based on metrics provided by the State

Cash Office Assistant

Homegoods, Natomas California

October 2018 - June 2022

As a Cash Office Assistant, Duties Included:

•Review and transmit sales information for a high revenue store

•Maintain cashier awareness log, and communicated with management about register discrepancies

•Balance safe and prepare register bags for next sales date

•Analyze funds and prepare deposit and any needed change order information

•Perform monthly cash office self-audit

WORK HISTORY

Owner, Foxglove Apparel. Sacramento 2004-Present

Customer Support/Data Entry 2023 - 2023

Claims Specialist Maximus 2022 - 2023

Cash Office Assistant Homegoods 2018-2022

Associate Pier 1 imports 2016-2019

Assistant Manager Intern, Walmart 2016

Sales Associate, Bath & Body Works, Sacramento 2015

Costumer, J&M Costumers, Los Angeles 2006 - 2007

Lucifer the Movie, Santa Barbara 2006

Old Globe Theater, San Diego 2003-2007

Lamb's Players Theater, San Diego 2002 - 2003

Sales Representative, International Male, San Diego 1997 - 2002

Professional Development

College to Career Internship Boot Camp, Sacramento April 2016

PROFESSIONAL ACTIVITIES AND AFFILIATIONS

Fashion Club – Programs Director, Mesa College 2001 - 2004

German Club – Member 2010 - 2013, Treasurer 2012

Projects include Fantasy Photo Tours, Sword & Stone Armory, Historic Enterprises/Black Swan Designs

COMMUNITY INVOLVEMENT

Volunteer: Fashion Group International 2003 Style Awards, A Novel Idea - A look at the Classics 2003, Campus Welt 2012, Sea Wolf Clothing 2013, Sacramento State University Career Fair 2015

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