Customer Service Sales Representative

PROFESSIONAL SUMMARY

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in product and services to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

CORE COMPETENCIES

Management To p Sales Lead High Performance Sales Support Expert Team Collaboration Conflict Resolution Product Knowledge Training & Development

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote, Teams) Customer Relationship Management (CRM) Software EP Credit Pull Software GEMS Ameyo

EMPLOYMENT HISTORY

Lead Sales Representative NextEra Energy Houston, TX 2015 – 2024

Lead in a high-performing sales team with inbound and outbound calls, providing exceptional customer service to existing customers and converting potential customers into new customers with the overall highest conversion rate on the team. My performance resulted in winning “Top Sales Award” for 8 consecutive years.

Mentored and coached new sales team members, providing ongoing training in product knowledge, sales techniques, and customer relationship management.

Resolved highly complex issues concerning residential and small commercial customer accounts by analyzing information, diagnosing a resolution, and performing all system and/or market corrections.

Developed relationships with market entities such as ERCOT, Transmission & Distribution Service Providers (TDSP) and other REPs in efforts to fully research, diagnose and resolve customer issues.

Developed and implemented innovative strategies, finding successful ways to Interact with customers who are typically more difficult to satisfy.

Store Manager PLS Check Cashing Houston, TX 2013 – 2015

Supervised CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures.

Maintained exemplary customer service within the store and established special business relationships with our customers, converting one-time customers into repeating customers.

Recruited, developed, and motivated store employees, resulting in them exceeding internal and external customer expectations.

Coached and developed Assistant Managers and other Shift Supervisors in accordance with career development plans set by District Manager.

Utilized marketing skills to promote the business within the community to increase market share and store revenues.

Store Manager ACE Cash Express Houston, TX 2003 - 2012

Trained and developed Assistant Managers and other Store Managers, ensuring compliance with federal, state, and local regulations.

Accepted responsibility for failing district, closed, unprofitable stores, and turned around declining units until all stores were profitable.

Provided customers with various options by suggesting many products that may better suit them and offering custom short and long-term investment programs based on each customer's individual needs and financial history.

Provide the highest level of customer service over the phone and in person, while also serving as a resource to current and potential customers.

Built sales volume through focused productivity training, visual merchandise presentations, and exceptional customer service.

EDUCATION

Houston Community College

Associate of Arts: Business 2015

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