Customer Service Administrative Assistant
Resume:
Kaelen Koskela
**** **** **. *********, ** *****
*******@*****.***
Objective: To obtain a challenging position with a progressive organization that offers advancement to those who are goal oriented and success driven.
Professional Experience
Meijer
Customer Service Associate
●Ring up and verify all pricing
●Assist customers with any discrepancies or issues
●Assist customers with loading and unloading orders
●Accepted into the management training program, with a starting date of July 18th, 2022
Precision Material Handling Equipment
Shipping and Receiving Coordinator, September 2018 to December 2021
• Identify and log all outbound items
• Inventory/Control of structure building materials
• Coordination and management of all outgoing loads
• Generate and maintain shipping documents
• Oversee and dispatch internal truck and hi-lo drivers
ICR at Ford Dearborn Truck
Repairable Asset Manager, November 2013- June 2015
• Managed all onsite Motor and Repairable Asset accounts for ICR at Ford
• Project coordination and tracking
• Inventory/Control of all repairable assets
• Coordination and management of all repairs via Ford’s Fracas System throughout entire plant
• Vendor/OEM Liaison
• Generated all quotes and maintained database tracking all quotes/repairs, routine service, and projects
Team Electric Inc.
Office Manager, September 2012- July 2013
• Managed all accounting, payroll, and tax preparations via QuickBooks
• Project coordination and tracking
• Inventory Control and Management
• Coordination and management of repair & install orders
• Service dispatch and labor management
• Maintained tracking and coordination for estimating, sales, and project development for routine services and projects
Ajax Metal Processing
Executive Administrative Assistant, January 2012 – August 2012
• Managed and directed all aspects of daily administrative functions for metal processing and manufacturing facility
• Accounts Payable / Receivable o Customer Order Processing / Tracking o Logistics Coordination / Scheduling
• Maintenance Scheduling / Tracking / Coordination
• Inside Sales – Managed and Developed ‘House Accounts”
• Inventory Management
Holbrook’s Roofing Co. Inc. Office
Manager/ Warehouse Supervisor, November 2005 – November 2011
• Project Coordinator • Direct day to day administrative operations for commercial roofing contractor
• Managed Warehousing / Inventory Control o Dispatched / Coordinated projects o Developed Daily Assignments per Customer / Project requirements
• Responsible for customer conflict / problem resolution
• Managed all accounting, payroll, and tax preparations via QuickBooks
• Inside Sales – Customer Development
Nelson Paper Recycling
Dispatcher / Billing Manager, December 2001 – November 2005
• Managed Scale House Operations
• Responsible for customer service issues
• Dispatching / Route Management
• Container Management / Inventory Control
• Managed all accounting, payroll, and tax preparations
Dynex Industries
Administrative Assistant, June 2001 – March 2002
• Data Entry
• Proprietary Software – Test Summary Sheets
• Training Manual Composition
• Central Telephone Operator / Reception
Professional Qualifications
• Certified Medical Billing / Coding – New Horizons Learning Center
• Microsoft Systems / Programs – Wayne County Community College
• Microsoft Office Suite – MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Project
• Punch Pro Software – Architectural Series v17
• QuickBooks Pro-Contractor Series
• ISO Documentation / Compliance
• Purchase Order – Tracking / Management
• Report / Correspondence / Proposal Writing
• Maintenance Calendar management for PM work orders
Professional Skills
Operational Knowledge
• Extensive Experience with industrial / commercial warehousing practices / inventory tracking / control methods
• Strong background with work order / repair order processing / scheduling / tracking
• Strong skills with Logistics / Dispatching / Order Tracking
• Extremely adept in manufacturing / commercial / industrial environment Administrative Skills
• Highly detailed and organized
• Proficient with MS Office Suite – 40+ Words per minute typing
• QuickBooks Proficient – AR, AP, PO’s, Tax processing, Payroll
• Strong background with various inventory / repair / order software and tracking Contract / Major Account Management
• Successfully increased gross revenue and profitability annually
• Accustomed to managing contracts with extensive contract obligations Customer Service
• Excellent interpersonal skills and customer relationship development
• Maintain excellent customer approval rating
• Implemented customer focused initiatives developed to increase productivity and sales
• Developed long term customer relationship that have increased gross revenue annually Project Management
• Manage numerous industrial and commercial projects in various disciplines
• Commercial Roofing o Industrial / Commercial Electrical o Internal Repair / Maintenance – Manufacturing upgrades / maintenance
Professional References
• Terri Willman Production Supervisor – BASF 734-***-****
• Randi Malynick Supervisor – Roush Ind. 734-***-****
• Shannon MacDonnel Office Manager – Alfonsi Railroad 734-***-****
• Gabrielle Matt Supervisor/Groomer- Downriver Grooming Co. 734-***-****
Contact this candidate