Human Resource Customer Success
Resume:
SUMMARY
EDUCATION PROFESSIONAL EXPERIENCE
Vaughan, Ontario, Canada
**********@*****.***
HIRAL DILIP PESWANI
HR Coordinator Customer Success Lead
Over 7 years of experience in the travel industry, specializing in enhancing customer satisfaction, leading successful teams, and detailed oriented human resource coordinator. Passionate about delivering exceptional customer experiences and committed to growing into a leadership role to make a significant impact on both company success and customer satisfaction. Offering proficiency in recruitment, on-boarding and payroll administration. Functions effectively within teams to anticipate needs and deliver exceptional HR services.
SKILLS
Communication and Interpersonal Skills
Administrative Skills
Training & Development
Recruitment & Onboarding
Customer Relationship Management
Team Leadership and Development
Cross-functional Team Collaboration
Problem-solving and Resolution
Customer Feedback Analysis
COMMON TOOLS
Salesforce
Zendesk
Slack
Amigo
MS Teams
Monday.com
Jira
SurveyMonkey
Google Forms
Microsoft Tools
Masters Degree in Human Resource
Management
2017 – 2019
Jaipur National University
Bachelor's in Computer Application
2013 – 2016
Aryan International College
REFERENCES
Husain Vanwala (H.O.D)
Phone :
Email :
******.*******@*************.***
Managed project teams and ensured timely completion of tasks. Monitored project progress against established goals and made adjustments as needed.
Developed detailed project plans, including objectives, milestones, and resources. Coordinated with departments involved in project to ensure smooth execution. CS Project Team Lead - WL/Extranet/DMC
Satguru Travels 2021-2021
Developed and maintained relationships with clients and vendors. Managed multiple tasks simultaneously while maintaining attention to detail. Owned customer experience by resolving issues, creating seamless, organized environment. Created training materials for new associates and facilitated orientation sessions. Assisted in preparation of presentations and reports for management. Reviewed contracts and other legal documents for accuracy and compliance. Customer Success Lead & Supplier Relationship Associate Satguru Travels 2018 - 2020
Satguru Travels 2016 - 2017
Quality Control Associate
Fostered timely resolution of QC investigations related to deviations, test failures, or acceptance criteria issues.
Worked in collaboration with other key operational departments to resolve complex quality and operational issues.
Maintained current knowledge of procedures and procedural updates. Recommended, implemented and monitored preventive and corrective actions to achieve quality assurance standards.
Satguru Travels 2022-2024
HR Coordinator
Optimized hiring strategies by forecasting hiring needs and effectively implementing recruitment initiatives.
Conducted new employee orientation programs to ensure smooth onboarding processes. Maintained accurate records of personnel data, including attendance, leave balances, and training history.
CERTIFICATIONS
Diploma in Human Resource Management
Akaaro Consulting and Development Systems
Certificate URL: ude.my/UC-522*****-****-
4a8d-be53-d85244be9e3b
Gaurav Ramchandani (HR)
Phone :
Email :
**.**********@*************.***
Contact this candidate