Customer Services Fiber Optic

Christopher Dill

Email: ***********@*****.***

Phone: 678-***-****

Experienced Professional with over 20+ years of experience across diverse fields including facilities operations management, project execution, infrastructure management, troubleshooting, maintenance, and customer services. Able to set up exceptional cross functional coordination to ensure timely and cost effective work execution for high valued facilities projects including planning, start up and complete operation.

Education

Clayton State University Georgia Perimeter College

Major: B.S. Computer Information System Major: A.S. Business Administration

Knowledge, Skills, and Abilities

Computer Languages: C#, Unix, C++

Oracle

MS Access

6-Sigma: White Belt, Yellow Belt, Green Belt

Repair/Installation of Fiber Optic

Effective Oral & Written Communication

Performance Management

OTDR Meter

Telecommunications Experience

Excellent Organizational Skills

Professional Experience

Facility Technician: AT&T Atlanta, GA. 2007 - 2023

Maintained telephone cable and IFiber Optic infrastructure

Coordinated work operations with other employees and with customers, as well as maintained company records

Repaired and maintain cable plant, fiber optic plant and digital loop carrier equipment

Used electronic test equipment, measuring devices, meters and hand tools in analyzing, adjusting, installing, wiring, repairing, maintaining and testing MSC, wire- less site, transmission, and associated equipment.

Service Technician: AT&T Atlanta, GA. 2000 - 2007

Installed and maintained telephone service for residential and business customers.

Performed diagnosis, troubleshot, and repaired lines for residential and businesses.

Conducted routine maintenance and preventative services to ensure optimal performance and extend their lifespan. This includes cleaning, lubricating, replacing worn-out parts, and adjusting settings as necessary.

Maintained detailed records of service calls, repairs performed, parts used, and any other relevant information.

Prepared service reports and update the internal database with accurate and up-to-date information.

Customer Service Representative: AT&T Atlanta, GA. 1997 - 2000

Answered customer/client requests or inquiries concerning services and products and reports problem areas.

Handled inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc.

Utilized various systems and tools to initiate and assist service customers.

Continually maintained working knowledge of all company products, services and promotions.

Troubleshot and resolved customer issues such as voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.

References Available Upon Request

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