Data Entry and organizational skills

Kimberly Schroeder

Medical Office Manager and travel agency CEO

ADDRESS Knoxville

United States

EMAIL **************@*****.***

PHONE 865-***-****

** ******* *********** ********** ******* in the medical and travel industries streamlining processes and optimizing efficiency.

Skilled in team leadership, progress tracking, appointment scheduling, problem-solving, vendor negotiations.

Proven ability to manage licensing paperwork, coordinated virtual Covid testing, Well-versed in utilizing CRM systems for patient business management and training new employees. Adept at collaborating with clients to ensure a seamless itinerary. 02 EMPLOYMENT HISTORY

Jun 2022 — Jul 2024 Operations Manager at Medical Cannabis Outreach

• Daily operations including recruiting, training and employee hiring and dismissals.

• Addressed patient and employee issues to ensure a positive patient outcome and employee satisfaction.

• Developed and implemented streamlined processes that improved operational efficiency. Daily and monthly audits and patient tracking, appointment scheduling utilizing a CRM system.

• Worked with our providers during virtual clinics, charting and follow up with patients per provider requests. Also managed providers schedule using a CRM. Dec 2018 — Jun 2022 Administrative Support at DrMaryMD.com

• Assisted provider with licensing paperwork for multiple states.

• Coordinate and facilitate virtual Covid testing for national employers.

• Organize and oversee Ketamine at-home treatment via tele-med for employer.

• Maintain daily progress charts and reports for Physician.

• Ensure HIPAA compliance in all charting and reporting.

• Coordinated virtual meetings with remote teams, ensuring that all meetings ran on time.

• Managed the company’s social media accounts, using multiple accounts.

• Developed and managed a comprehensive database of customer information, ensuring that all customer records were up-to-date and accurate. Sep 2018 — May 2022

Dar es Salaam, Tanzania Africa

Owner & CEO at African Bliss Safaris LLC

• Developed and maintained strong relationships with partners and suppliers, resulting in improved services for clients

• Worked with local Hotels, shops, businesses, drivers and local government to manage itineraries and keep under budget of the client

• Created and managed a budget that the client requested

• Developed and maintained strong relationships with customers resulting in a increase in customer loyalty and satisfaction

• Managed staff and supervised daily operations, in a fast paced competitive market

• Analyzed data and identified trends to inform decision-making and improve performance

03 EDUCATION

Jan 1989 — Jun 1991

Saint Petersburg

PVTI

Licensed practical nurse

Graduated with additional NAPNES certification.

04 SKILLS Flexibility and

Adaptability

Hard Working

Self-motivation

Microsoft Office Word

Critical thinking and

problem solving

Decision Making

Microsoft Excel

Ability to Multitask

Fast Learner

Computer Skills

Microsoft Office

Customer Service

Communication Skills

Ability to Work in a

Team

Ability to Work Under

Pressure

Adaptability

Leadership

Communication

Team Leadership

Patient Progress

Tracking

Appointment

Scheduling

Problem-Solving

CRM Systems

HIPAA Compliance

Licensing Paperwork

Management

Virtual Covid Testing

Coordination

Time Management

Organizing

Contact this candidate