Engineering Manager Call Center

Contact

561-***-**** (Mobile)

****@********.***

www.linkedin.com/in/paulkruger

(LinkedIn)

github.com/miamiruby (Personal)

Top Skills

Process Automation

Infrastructure as a Service (IaaS)

Gitlab

Paul Kruger (he/him)

Software Craftsman / Engineering Manager / Solution Architect / Insource - Outsourcer

Miami, Florida, United States

Summary

As a VP of Engineering with over 20 years of experience in the tech industry, with a proven track record of driving business value through the use of agile technology. Working with offshore and onshore development teams in Miami, Atlanta, Ohio, Oakland, Portland, Brazil, Hyderabad & Bangalore India. My expertise includes cloud computing, Azure, e-Commerce, HIPAA, Heroku, CRM, and database design. Also well-versed in application and web development, API design and development, and Ruby on Rails, as well as outsourced development management, call center architecture and planning, disaster recovery planning, PCI compliance, and risk management.

Extensive experience with fintech and SaaS and have led successful projects in these industries, resulting in substantial returns on investment for startups. I have also raised funding for various applications, demonstrating my ability to assess the business life cycle and lead the design and delivery of complex methodology and operating requirements.

As an engineering manager with a focus on UI and DevOps teams for deployment. Also experience with cloud instances, user experience (UX), Microservices, Application Programming Interfaces (APIs), and multiple languages. I am proficient in various programming languages and frameworks.

At my current role, I lead a team of engineers to deliver innovative solutions for our clients in fintech and SaaS. We focus on utilizing the latest technologies and best practices to drive business value and deliver measurable results.

* call me if you interested 561-***-**** - ****@********.*** Page 1 of 8

Specialties: Languages - Ruby, Python, PHP, Elixir, Java, Java, Kotlin, Scala, Javascript, Node, Go, SQL, Nosql

Frameworks - Ruby on Rails, React, Angular, Vue, Express, Flask, Phoenix, Elixir, Phoenix, Erlang, Python Flask, Python FastAPI, Python Django, CodeIgniter, Laravell, Zend, Ember, web3js, Spring Protocols - Rest, Soap, Http, TCP, UDP

Servers - Apache, Lighthttp, Puma, Nginx

Databases - Mysql, Mongo, Postgresql, Oracle, CouchDB, GraphQL, Riak, Reddis, Kafka, Aurora

Editors - Visual Studio Code, Vim, Emacs, Textmate, Coda Authentication: Authlogic, Devise, Facebook Connect Testing: Cucumber, Zentest, Jest, Chai, Mocha, Cypress Templating: HAML, SASS

Access Control: declarative_authorization

Web Spiders/Data Collection: hpricot, mofo

Background Processes: delayed_job

APIS: Twillio, Callfire, Firebase

Infrastructer: Docker, Terraform, Kubernetes, Ceph, Heroku Build Packs

Distros: Linux/Unix(ubuntu, fedora, redhat, centos, cloudlinux), Mac, Windows

Experience

Volico Data Centers

Full Stack AI Engineer - Automation Engineer - Billing, Slackbot, Authentications, Ticketing,

December 2022 - Present (1 year 9 months)

United States

Automated Billing processing and ticketing for datacenter clients Assisted in debugging complex api calls to 4 different internal application with rails and postgres

Built data layers in Redis, Mongodb and Postgres, RabbitMQ, Kafka services Worked with Docker layer to boot services in stack on single server with sub dockers for db services and security

Debugged Internal LDAP authentication to allow authentications for staff to use VPS and Colocation applications

Build Slackbot for integrations departments with bot help, ticket postings, bot management, openapi integration for marketing questions and tech help, built Page 2 of 8

ticket support into bot, added dev bot and prod bot features, added channel controls/security to bot, used openapi and slack dev tools, used grok to open ports during development, use multi layer routing for bot to receive call backs, used openapi for bot questions which could not be answered, requested longer then 200 characters in responses and redis for short term bot storage, bot used mongodb for local info and existing postgres db for ticketing and server manipulation, added server reboots with vps api calls to bot

* Python, Ruby, Node, Java, Scala, Elixir, Typescript, as well as Javascript for forms and 2 ruby on rails applications

Directmail.net / Hi-Tech Printing Systems

VP of Software Engineering - Core Developer / Cloud Infrastructure / Devops

May 2021 - November 2022 (1 year 7 months)

United States

Worked to deliver docker and kubernetes workflows for cloud infrastructure and security layers

Wrote on workflow app in ruby on rails and nodejs microservices Manage Development of all inhouse projects workflow and 100 other sites Migrated old rack of inhouse whm servers to Amazon Infrastructure Upgraded old software to latest version and did bugathon to resolve all customer issues

Upgrade to Amazon Aurora / EFS for dynamic storage Integrate third party web2print software and build over 200 themes for directmail.net website

Integrate Mailchimp/Usps/New Relic, Airbrake and automated updates for all plugins

Trained remote staff on product and created workflow process to scale Dealt with managing Ubuntu/patches and upgrades as well as kernel updates CI/CD and Continuous deployment to ensure nodes always up to date Integration with ups, salesforce, hubspot and many other crm platforms in workflow application

Worked with team to learn Python, Go, Node, Rust, Elixir, React, Typescript and serverless Frameworks

LendingWise

Engineering Manager Overseas Team - Hyderabad India May 2020 - May 2021 (1 year 1 month)

Hyderabad, Telangana

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Traveled to India to manage entire organization,Teams were, Front end, Back End, QA,Logistics, DBA, Devops

Gave Training to staff on modern tech frameworks and stacks Taught microservice architecture to team including serverless and lambda Worked with Google Docs api and documented all code related to our Google Docs api

Migrated servers from local data center in miami off bare metal hardware to pure cloud based infrastructure 2TB of data from sql cluster(Amazon Aurora), and 2 TB of file storage to EFS/S3

Create nfs proxy service for opening up file to Amazon EFS service for copying data

Forked org codebased to seperate entire legacy app into framework to seperate 2 apps

Removed old unneeded code features that were being unsuded Built billing and onboard help into app so it woud no longer need sales person involved

Added customer training in app so new clients had better understanding of the complexity

Bugathon to rid legacy unhandled bug and new 2 hour solution policy to ensure no longer a problem for clients

JPMorgan Chase & Co.

UncleSam Cyber Security Software Engineering / Mentoring of Inhouse contractors

June 2019 - May 2020 (1 year)

Columbus, Ohio Metropolitan Area

Worked with US and India teams on the core authentication systems in ruby on rails ember Oracle db.. nicknamed UncleSAM.. The largest authentication banking systems on rules policy's and approvals... Coinhub

Founding Core Developer

August 2017 - May 2019 (1 year 10 months)

San Francisco Bay Area

Live realtime quotes and forum, message boards for crypto currencies Built with Ionic and Firebase auth

https://web3lab.webflow.io/coinhub

Renew Financial

Engineering Manager

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July 2017 - May 2019 (1 year 11 months)

Oakland California

Work with offshore team to develop In house Fin-tech Application Manage deployments and build process of amazon cloud instances for workflow process

Handle decoupled react front end(karma) application from rails 5.1 Api back end (swagger,rspec)

New York Code + Design Academy

Ruby On Rail Bootcamp Instructor

August 2016 - March 2017 (8 months)

Greater Atlanta Area

Train new developers Agile, Pair Programming, Rails and Javascript in 12 week bootcamps

Nuro Retention

Greenstreet Developer - Built first student retention platform alone December 2015 - May 2016 (6 months)

Miami/Fort Lauderdale Area

Building Student Retention system in Ruby on Rails Wrote api importers to import from Popular LMS systems Build both frontend and backend

Helped raise 7 million dollar seed round from initial prototype from Marc Kaplan

Guard Dog GPS

Chief Technology Officer

May 2014 - January 2016 (1 year 9 months)

Fort Lauderdale

Managed GPS tracking system built with node and rails Managed queues, deployments, process and added new features with Sidekiq and Redis

Worked alone to handle thousands of updates from cars around the world Worked with remote development teams on UDP apis for Embedded C++ dev elopers

Modernized Legacy Java Api for performance in spring boot Built Node Api with non blocking io for high performance and backend processing

Ironhack

Ruby on Rails Instructor

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October 2014 - October 2015 (1 year 1 month)

Miami

Taught new developers the value of TDD in the work place Build login systems in a class room setting

Taught Sinatra, Rail, Javascripts with Pair Programming Wallaby Care

Cofounder - WallabyCare

January 2014 - May 2015 (1 year 5 months)

Miami/Fort Lauderdale Area

Wrote Hippa Compliant Application

Worked with Angel clients to eveluate needs

Wireframed Application and developed the flows

Determined how to handle sensitive data and deal with audits Saveology.com ™

Engineering Manager for Daily Deals Platform

April 2011 - June 2013 (2 years 3 months)

Fort Lauderdale

Trained and Hired Staff to develop 7th largest daily deals eCommerce site Interviewed and hired inhouse Rails Development Team Managed Cloud deployments on Heroku Cloud

Integrated Salesforce leads into rails stack before salesforce offer api massive imports daily

Monitored Team commits on Daily Basis

Incorporated Agile Methodologies and Pair Programming Managed Daily Pair Tasks with Pivitol Tracker

Worked with outsourcing firm to build initial application Held Daily Stand-ups with Team

Worked with developers to increase velocity

Trained Staff on working with rails applicaitions

Educated Staff on Git workflows

Ensure team keeps "Master on Green"

Managed Rollbacks in case of failure

Worked with partners to collect complete api requirements Configured Distributed Test suite with specjour

SavvyPenny

Developer

May 2010 - July 2011 (1 year 3 months)

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Built a ruby on rails backend to manage multistore coupon network with couchdb

Using multi stage capistrano deployment

And built rest api for instore advertising terminals Worked on Java code to integrate with cash registers checkout process and coupon selection code on android tablets

Directmail.net

Director Of Engineering

May 2009 - May 2010 (1 year 1 month)

Fort Lauderdale, Florida, United States

Worked to develop new Ruby on Rails application

and continue ongoing support of Legacy PHP Mail Tracking application Speeduneed Inc

Owner

December 2003 - May 2009 (5 years 6 months)

Senior Web Developer and Community Organizer and Trainer and Team Builder

Experienced In the following Open Source Technologies Major Experience in LAMP, OOP

Languages: PHP(4 and 5), Ruby, Javascript, SQL

Frameworks: CakePHP, Zend Framework, Symphony Framework, Rails OS: Linux, BSD, OSX

Markup: haml, smarty, XHTML(Strict, Transitional), CSS Databases: Mysql, Postgresql, mysq lite

Related: LAMP, Ajax

Nortel Networks

Storage Architect - EMC

May 2001 - 2003 (2 years)

Senior SAN Administrator for Nortel Network Long Haul Optics Research Center in Boca Raton, Managed 200+ server SAN

Nortel Networks / Qtera Corporation

Senior NT Admin for Research and Development / Disaster Recovery 2000 - 2002 (2 years)

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Education

Florida Atlantic University

Computer Science · (1993 - 1994)

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