Customer Service Call Center
Resume:
Latoya Johnson
Dependable, responsible, and eager to learn
Roanoke, VA 24013
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
HAIRSTYLIST
SELF-EMPLOYED-Roanoke, VA
September 2014 to Present
Customer Care Representative I
Anthem, Inc.-Roanoke, VA
July 2017 to June 2024
Help members locate provider, manage policy, give benefit details and more. Cash Processor
Brinks Cash Logistics-Roanoke, VA
January 2017 to July 2017
I process deposits, count vaults, and follow security protocols. Phone Banker 1
Wells Fargo-Roanoke, VA
September 2013 to September 2014
Responsibilities
Accept inbound calls, give financial advise, mantain confidential information with customer and company, and great customer service
Accomplishments
I was able to help customers maintain and understand their account types. Skills Used
Empathy, interjecting and redirecting to business, and agian great customer service. Temporary Employee, Elizabeth Arden
Action Personnel-Roanoke, VA
June 2013 to August 2013
Assembly line work(packing)
Temporary Employee, Elizabeth Arden
Action Personnel-Roanoke, VA
May 2012 to June 2012
04/12-05/12
Retailers & Manufacturers Roanoke, VA
Temporary Employee
CEI
September 2011 to October 2011
Temporary Employee
Chase Staffing-Forest, VA
July 2010 to September 2010
Hair Stylist/Cashier
Happy Headz-Lynchburg, VA
March 2001 to July 2010
Temporary Employee
RST
September 2007 to November 2007
Temporary Call Center Associate
In Service America-Forest, VA
May 2007 to June 2007
Cashier/Cook
Wendy's-Bedford, VA
June 2002 to August 2002
Education
General Education
Lynchburg Adult Learning Center - Lynchburg, VA
2005
Associates of Arts in Arts/Medical Records
University of Phoenix - Phoenix, AZ
Skills
• Customer Service
• Customer Support
• Call Center
• Customer Care
• CSR
• Driving
• Customer service
• Serving
• Food handling
• Food industry
• Home care
• Data entry
• Typing
• Supervising experience
• Management
• Manufacturing
• Assembly
• Quality control
• Communication skills
• Machining
• Microsoft Excel
• Organizational skills
• Microsoft Word
• Banking
• Cash handling
• Moving
Certifications and Licenses
Driver's License
Additional Information
SKILLS AND EXPERIENCE
WAREHOUSE
• Worked on a line achieving consistent production targets and goals for a major cosmetics and perfume manufacturer.
• Safely packed various goods and products in cartons using a variety of packing materials such as bubble wrap, packing kernels, tape, staples and glue guns and loaded onto production lines for finishing.
• Responsible for coordinating and separating various goods and merchandise for line use by other shipping staff.
FOOD AND CUSTOMER SERVICE
• Worked as a cashier responsible for accurately processing cash and credit card transactions to a variety of guests for a national fast-food chain specializing in old-fashioned hamburgers.
• Held sole responsibility for a cash drawer containing $50 to $250 during a variety of shifts and reported overages and shortages, when necessary.
• Possesses a solid, working knowledge of order management, food preparation and related customer service skills following OSHA, FDA and ServSafe guidelines.
• Maintained the cleanliness of guest dining areas and bathrooms, as well as the condiment and drink stations.
CALL CENTER SUPPORT
• Handled a multi- lined system fielding calls and order requests from customers for a faith-based fundraising call center.
• Used industry-specific software to track and process clients' pledges and donations.
• Provided information about materials and services and offered emotional and spiritual counseling, when appropriate.
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