Customer Service Representative

PAULEEN PANGANTIHON

*** ****** ****** ******* ** 94590*707-***-**************@*****.***

OBJECTIVE

To find a challenging company to utilize my skills and knowledge and to grow within PROFESSIONAL EXPERIENCE

June 2022 - February 2023 SONY ELECTRONICS Carson CA AUDITOR

● Audit and prepare shipments (LTL & Parcel)

● Handled all outgoing shipments for pickup

● Prepare all packaging (parcel) & making sure shipment count is correct January 2019-April 2019 PACIFIC PALMS HEALTHCARE Long Beach CA RECEPTIONIST

● Handled all incoming calls

● Assist with Admissions

● Maintained office Supplies

● Process all insurance payments (deposits)

● Handled all residents rent

● Monitored patients medicare and or medical insurance November 2016– October 2018 VARIOUS AGENCIES

CUSTOMER SERVICE

● Temp positions maximum 4months due to my family situation

● All companies I worked in customer service department

● Job duties was all customer service

March 2016 - November 2016 YAMKO TRUCKLINE Paramount CA DISPATCHER/CSR

● Process and input orders (PRODUCE only)

● Collaborate with customers, vendors and drivers

● Schedule pickups

● Book cargos with steamline

● Generate drivers routes and pickups

● Assist manager with drivers hours and pay

● Interact and or collaborate with Matson and Pasha for cargo shipments (Long Beach & Oakland)

● Monitor drivers routes

September 2015 - February 2016 GLOBAL INFINITY TRANSPORT Torrance CA CUSTOMER SERVICE/DATA ENTRY

● Collaborate with cargo airlines/CFS regarding any shipment documents

● Dispatched drivers for freight pickup/deliveries

● Maintained PODs Import/Export shipments

● Multi tasking with heavy phone calls and emails

● Obtained very high professionalism customer service

● Processed daily invoices

● Schedule pick ups and/or deliveries

July 2015 - September 2015 GOLDEN STATE WATER Anaheim CA CUSTOMER SERVICE REPRESENTATIVE

● Responsible for Leak and Drought calls

● Dispatched technicians for leak department

● Assist customers with drought programs and rebates

● Educate customers with any concerns about drought and/or leaks

● Obtain and generate water reports and leaks

January 2015 - May 2015 EDI EXPRESS Rancho Dominguez CA CUSTOMER SERVICE REPRESENTATIVE

● Dispatched and/or scheduled drivers for freight pick up/deliveries

● Obtained very high professionalism customer service

● Trace/track shipments

● Multi tasking with heavy phone call and emails

● Generate Accessorial charges and/or contracts for any charges/collections June 2010 - November 2015 DANCETIME STUDIO Carson CA MANAGER/EVENT COORDINATOR/DANCE INSTRUCTOR

● Coordinate dance choreography/dance classes per client’s specifications

● Handle full bookkeeping including collections and payments

● Schedule and book events/functions

● Plan event upon client’s request of specifics

● Responsible for company’s marketing and advertising

● Generate all contracts for specified use of hall

● Collaborate with outside vendors for required event/function

● Responsible for maintenance of venue and supplies January 2012 - March 2014 LA FANG ASIAN FUSION Carson CA ASSISTANT MANAGER/SERVER

● Greet and assist customers to ascertain their needs

● Responsible for all catering services such as, scheduling, catering set up, deliveries,equipments, supplies, etc

● Maintained restaurant supplies and inventory

● Responsible for daily opening and closing of register

● Take customer'’ order and serve

● Responsible for any 10 or more parties dining in restaurant May 2005 - April 2009 A AMERICAN SELF STORAGE Los Angeles CA ACCOUNTING CLERK

● Responsible for all facilities (207) daily income and bank deposits

● Maintain and monitor operating and deposit accounts

● A/P and A/R for various vendors and assigned facilities

● Generate bank balances when required

● Responsible for maintaining assigned facilities bank supplies

● Verify and process reimbursements

● Collaborated with area and facility managers

● Handled receiving and shipping bank supplies for assigned facilities February 2002 - May 2005 STRAUB MEDICAL CENTER Hawthorne CA OFFICE MANAGER/MEDICAL ASSISTANT

● Responsible for all (but limited) front office duties

● Managed patient'’ schedules and charting

● Handled company'’ bookkeeping and bank deposits

● Prepare examination rooms per procedure specifics

● Responsible for maintaining all medical and office supplies

● Responsible booking hotel and transportation when requested by patient

● Assist doctor during laboratory

● Responsible for shipping and receiving

EDUCATION

Carson High School 1998

Harbor Occupational Center 1999-2001

Social Service Designee Certification 2011

SKILLS

Bookkeeping, Medical Billing, very strong professionalism in Customer Service, POS System, proficient in MS Word, Outlook, Excel and MAS 500, Mac, Proficient in Quickbooks Enterprise

& Pro, Shipping and receiving

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