Customer Service Patient Care

Raphel Peralta

*

Contact

Altamont, NY

518-***-****

*************@*****.***

Experience

April 2023-Present

Advanced Medical Support Assistant GS6 • Dept. of Veteran’s Affairs - Radiology

Appointment scheduling MRIs, ultrasounds, CT scans, nuclear med appointments/mammograms, pending logs, checking in patients, customer service.

Education

SUNY at Albany

BA Communications/Rhetoric Minor in Business Management/ Marketing

Lambda Pi Eta member: Communications Honors Society

Certified EMT – Mohawk Ambulance Services – ID number: NYE512277

Key Skills

Leadership: Planning and Coordination, Excellent Customer Service, Expertise with audio and visual equipment, Microsoft office, Touch Works and Sorian scheduling programs.

October 2021-April 2023

Case Worker 1 • Albany County Department of Children and Families

Investigate and respond to allegations of maltreated children, manage case files, coordinate care, supervise visitations, write and review case summaries.

September 2022-Present

Certified EMT • Mohawk Ambulance Services

May 2020-December 2021

Direct Patient Care Associate • Living Resources

Assist clients with daily living routines: bathing, eating, self-care/hygiene, daily goals and activities.

1996-2019, 2022-Present

Wedding and Event Coordinator • Excellent Entertainment by Raphel

Planning/coordinating events for 20-500+ attendees. Working closely with venues such as Malozzi’s and Dutch Apple Cruises as wedding coordinator and primary entertainment for 15+ years. Meeting with clients and planning corporate events, planning events for Albany County nursing home staff.

References

Sarah Della-Goll 845-***-****

(Senior Case worker Albany County DCYF)

Elizabeth Wilson 518-***-****

work:518-***-****

(AMC Admin Referrals Coordinator)

Anna Richuitti 518-***-****

(Foster Care Supervisor)

March 2015-May 2020

ASA VI-Albany Med Urgent Care Coordinator • Albany Medical Center

ASA VII - Referrals Coordinator

ASA VI – Operating Room Scheduler

ASA VII – Executive Secretary to AVP Post- Surgical Services

ASA VI - Surgical Scheduler

Schedule surgeries at Ellis Hospitals and Albany Medical center for General surgeons: Dr. David Ford, Dr. Christa Abraham, obtain authorizations for surgery and radiology procedure, coordinate patient care.

Aug 2009- January 2010

Banquet Manager • The Century House

Coordinate with and supervise wait staff and kitchen staff, accommodate the needs/wishes of the client for event, manage wait staff and coordinate duties, maintain account receivables.

Contact this candidate