Loan Processor Customer Service
Resume:
CINDY ANDERSON
N.Las Vegas NV *9032
**********@*****.***
OBJECTIVE
Seeking to contribute and enhance your organization’s productivity by utilizing over 20 years of processing, loan originating and administrative experience. SKILLS
● Encompass, MyKey and Calyx
● Microsoft Office – Word, Excel, PowerPoint, Outlook
● Applications on the Web (AOW / ACT)
● Loan Prospector
● Desktop Underwriting
● GUS Underwriting
● Copier
● Scanner
● Fax
● 10-key
● Multi Line phone
● 60 wpm typing
PROFESSIONAL EXPERIENCE
HOME MORTGAGE CONSULTANT
● Interview loan applicants
● Pre-qualify/pre-approve potential homebuyers for three Builder Communities
● Support borrowers with credit counseling to place on path of home ownership
● Assist customers with entire loan process from application through closing
● verify the application to determine the client's creditworthiness by analyzing credit reports
● Establish/Maintain realtor relationships to obtain refinances, home equity, and spot loans
● Knowledgeable in conforming/non-conforming, government, Condo-Conversion, Home Opportunities, Nevada Housing Division Home is Possible loan programs/Bond programs
● Consistently meet or exceed company customer service average
● Received Circle of Excellence recognition for meeting capture goals 2005 SENIOR LOAN PROCESSOR
● Verified, compiled, and typed application information for mortgage loans
● Submitted mortgage loan application file for underwriting approval for Conv/FHA/VA/Broker Bond programs FHA streamline refinance and VA IRRRL’s
● Communicated with realtors, title/escrow companies, and buyers regarding status of loans
● Send/Receive verifications of mortgages/rents, employment, deposits, payoffs, et cetera
● Assembled loan files, fax request for approvals and denials to lenders
● Verified application data was complete and met establishment standards; type and amount of mortgage, borrower assets, liabilities, and employment CINDY ANDERSON
1936 Quartet Dr.
N. Las Vegas NV 89032
**********@*****.***
PROFESSIONAL EXPERIENCE CONT’D
● Recommended loans not meeting standards be denied
● Contacted credit bureaus and employers to verify accuracy of information
● Called specified companies to obtain property abstract, survey, and appraisal
● Submitted approved mortgage loan file to loan officer for settlement
● Recorded status of loans on new applications and loans approved, canceled, or denied LOAN COUNSELOR
● Originated loan applications for FHA, VA and Conventional loans
● Submitted loans through automated Underwriting (Loan Prospector and Desktop Underwriting)
● Prepared and submitted all loans to Underwriting for loan validation
● Provide guidance to prospective applicants who have problems qualifying for traditional loans
● Determined the best type of loan and explained loan requirements or restrictions PROFESSIONAL HISTORY
● Axia Home Loans Senior Loan Processor 2020 to 2023
● Pacific Home Loans Senior Loan Processor 2020 to 2020
● Guild Mortgage Senior Loan Processor 2012 to 2019
● Primary Residential Mortgage Inc. Senior Loan Processor 2011 to 2012
● Wells Fargo Home Mortgage Home Mortgage Consultant 2010 to 2011
● Pardee Home Loans Home Mortgage Consultant 2002 to 2010 AWARDS & SPECIAL RECOGNITION
● Circle of Excellence recognition for meeting capture goals, 2005
● Service Excellence Award, March 1999
● Certificate of completion for 203K Training
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