Business Development/Operations Professional

PROFESSIONAL SUMMARY

Results-oriented and integrity-driven business executive with a robust skill set in leadership, business development, and operational management. Demonstrated success in steering high-performing teams, optimizing budgets, fostering strategic partnerships, and enhancing brand visibility. Proficient with implementing growth initiatives and cultivating a positive organizational culture to drive sustained success.

Core Values

Care: genuine concern and attention given to the well-being and needs of others.

Humility: the quality of being modest, unpretentious, and having a humble view of one's own abilities and achievements.

Gratitude: the feeling of thankfulness and appreciation for the kindnesses and blessings received from others or from life itself.

Continuous Improvement: the ongoing process of enhancing efficiency, quality, and performance through incremental changes and innovation.

Skills & Abilities

New Business Development

Physician Relationships

Hospital C-Suite Relationships

Market Analysis

Lead Generation & Prospecting

Communication

Strategic Planning and Execution

Customer Relationship Management

Business Reviews

Microsoft Office Applications

Experience

Director of Operations

Healogics Mount Pleasant, SC 9/2021 - 4/2024

As a Director of Operations, I had the opportunity to truly be an ambassador of the company while I supported 14 different wound care centers throughout the Southeast. Each business review provided me the chance to showcase through our tools and resources just how much I was committed to and believed in our mission as a company.

Directed operations for 14 wound care centers across NC, SC, GA, and FL, achieving unprecedented volume growth in the southeast territory in 2023, resulting in a $1.2M increase in earnings.

Conducted strategic business reviews with hospital C-suites to promote company resources, leading to a $3M improvement in hospital partnerships over 2.5 years.

Implemented leadership development programs fostering a positive workplace culture and driving employee engagement and retention.

Cultivated strong hospital relationships, resulting in the successful implementation of two new wound care centers and the negotiation of six contract renewals.

Area Manager of Operations

Healogics Jacksonville, FL 2/2021 - 9/2021

Being an Area Manager of Operations provided a unique challenge in that every opportunity to support a hospital brought a new development opportunity for myself. I was appreciative to have the chance to sharpen many new skills as a leader because each location had its own unique challenge that hindered their ability to be a high performing center.

Provided oversight for outpatient clinics and wound continuum programs, collaborating with hospital administrators to identify and implement operational enhancements, resulting in two contract renewals.

Delivered leadership and guidance to staff, optimizing departmental operations and facilitating the recruitment and onboarding of two center leaders.

Developed and executed action plans for process improvement, culture building, recruitment, and business development, driving positive outcomes across multiple locations.

Program Director

Healogics Marietta, OH 10/2015 - 2/2021

I learned very quickly as a Program Director that the biggest challenge in leadership is identifying how to effectively communicate and motivate different personalities. It was here that I realized that communicating regularly and listening to your team is the quickest way to build trust within your unit.

Led day-to-day operations of outpatient wound care centers as part of company partnership with Marietta Memorial Hospital. Achieved Center of Excellence recognition and a 20% growth within the first year.

Spearheaded marketing and community education initiatives, enhancing brand visibility and driving patient engagement.

Oversaw all aspects of the revenue cycle, securing a partnership agreement for a third site and receiving recognition for business development excellence.

Education and Training

Bachelor of Arts in Graphic Design

Marietta College Marietta, Ohio 5/2007

Studer Group Leadership Development Participant- 2015-2021

Lean Six Sigma Green Belt- 2020

Member of the 2006 National Championship baseball team.

Graduate of the McDonough Leadership Program 2003.

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