Business Development Sales Customer Success

Crissie Hassannia

DC Metro Area Mobile: 480-***-**** **********@*****.***

CAREER OBJECTIVE:

A dynamic, energetic, and passionate experienced HUNTER!, Sales Executive and Manager, Business Development Executive, Customer Success Specialist, Customer Experience Manager, and Program Manager looking for a challenging opportunity in an organization that offers career growth and development opportunities.

Summary of Qualifications:

“Just Do It!” Hunter attitude, self-motivated, competitive, tenacious, “thinks outside of the box”, Local Government, and Federal markets (Fortune 100-500) – excited to join your great team to HUNT and discover, identify, align, develop, and lead business growth, full-scale sales opportunities, transformations-migrations, and brand identity to gain market-share and drive revenue increase with new and existing customers; deliver top-level project management on various projects and strategic initiatives, negotiation and conflict resolution, risk management, proposal / contracts generation; regulatory compliance and licensing requirements management, support and services for complete QoS; customer loyalty, engagement/experience driven; promote marketing, industry news, solutions and developing trends to all prospects and customers; nurture, grow and collaborate with all relationships to include stakeholders, all departments/teams to manage organization, changes and updates; consistently evangelize the company’s value prop to ensure growth and brand awareness is at the forefront of industry.

SUMMARY OF SKILLS:

Sales Executive and Management, Business Development, Leadership, Project Management, Recruitment/Staffing, Customer Success and Experience Specialist - CXM; IBM, Lenovo, HPE, Cisco, Dell, Motorola, NEC; Microsoft Office Suite - Teams, Google Business Suite, Salesforce, Dynamics, CRM tools, Zoom, Skype, and others; top-level customer engagements and experiences with Executives/C-Level/Department leaders and other stakeholders; reporting and visualization on projects, manage project changes and updates, service customization; relationship management - networking with internal/external customers, prospects, vendors, channel partners; office management, administrative roles; energetic high-level outgoing people skills; CXM/CEM, ServiceNow, Workflow, ERP, CMS, EHR/EMR, HCM, SCM, Watson, DaaS, SaaS, IaaS, PaaS and other emerging technologies; SW Product Development; Open/Closed Source Technology; Government Regulations and Compliance; GSA/VITA/OASIS; big data / HA technologies, digital transformation - data migration, data center implementation – migrations; cloud services, storage, business continuity – crisis planning; security/cybersecurity/Biometrics; SIEM, Risk, End Point Management, Risk and Identity & Access management; mobile & cloud data management; business analytics / artificial intelligence (Predictive, Descriptive, Diagnostic, Prescriptive), business intelligence technologies and various tools and applications (Data Mining & Warehousing, Analysis, Performance, Security, Processing); AWS / Azure Cloud solutions - web services, eCommerce, concept, content, strategy, design, security, social media / SEO methodologies; Telecom, Networking, Fiber/Dark Fiber/DIA/Wireless/Broadband/Satellite (GEO/MEO/LEO), Federal – Military high-security fiber optics networks, WAN/LAN, SDN - Converged Infrastructure, UCaas, P2P, SIP/PRI, Hardware, NW Security, wireless, digital, voice, data, satellites, video; Landscaping/Irrigation/Lighting/Drainage design and concept, CAD/REVIT/SketchUp/PCS software; lead, develop, and coordinate collaborative vendor/customer events, training, conferences, tradeshows; sales team development and training.

Gabriella White – Summer Classics

Design Consultant / Inside Sales Specialist May 2023 - November 2023 Annapolis, MD

Create relationships with new or existing residential and commercial clients, partners and contractors. Work with clients to fully understand the project. Articulately communicate design concepts, space planning, product and material selections based on clients’ requirements. Grow relationships with industry partners and others to help drive business within new market area. Create marketing plans, concepts, visuals, social media presence, and local based events. Represent business and brands at ownership level. Maintain involvement with industry, training, trends, products, technologies, and ideas in order to be a top performer of the organization and industry contributor.

Blades of Green Lawncare – BOG Pest Control

Outbound Solution Sales Rep. February 2023 – June 2023 Edgewater, MD

Responsible for outbound prospecting and sales with new and existing clients for upselling products

and needed with Lawncare and Pest Control services. Generate proposals and estimates as requested.

Create property design maps per proposal. Network with industry partners. Communicate with

All stakeholders and clients. Manage CRM, marketing, change management, communications.Consistently deliver outstanding customer service experience to all.

Primerica Financial Group

Financial Consultant June 2024 – Present 2024 DMV Region

** *To take MD Life Insurance License Exam in 2024. This is a personal SIDE business.

Elite Technical DC Metro Area

Technical Recruiter, Business Development February 2022 – July 2022

Provide top level technical talent solutions to help match qualified candidates to open positions; Talent

Acquisition (Contract and Direct) for Healthcare, Financial, Manufacturing, Retail/e-Commerce, and

DoD government clients; Web Development, Agile/Scrum talent, Cloud services, Data Center services,

Risk Management, Networking, Engineers, SW Development, Project/Product Management,

Data/Financial Analysts, Data Scientists; learn and use various AI, ATS and CRM recruitment platforms to

locate candidate leads; qualify all candidates; assist in negotiating pay rates; develop necessary skills to

meet goals; passionate to make connections and match the strongest candidates with their next career

path; maintain a high energy level, strong sense of urgency, compassion for all, and happiness at the

end of the day!

TLC Irrigation & Lighting DC Metro Area

Sales Manager / Sales / Business Development January 2019 – February 2022

Responsible for Business Development and Sales covering the DMV region; lead Sales and

organization through full sales cycle - from Concept, Design, Sales, and Services; Administrative;

Accounts Payable; Scheduling – Logistics; Vendor Relations and Ordering Materials

Navigator Real Estate Services DC Metro Area

Commercial Leasing Agent January 2020 – December 2023

Chesapeake Irrigation & Lighting DC Metro Area

Designer - Sales June 2018 – January 2019

A specialist in Landscape Irrigation, Lighting and Drainage responsible for Concept, Design,

Sales, Services, Customer Engagement and Support leading sales growth and market expansion

in the MD – DC region

Homestead Gardens DC Metro Area

Sales Associate March 2016 – May 2018

Responsible for leading Sales, Customer Engagement, Services, and Support to ensure market growth

for Patio Furniture, Décor, Nursery and Landscaping business in the DC Metro region

Sperry Van Ness DC Metro Area

Commercial Leasing Agent September 2017 – January 2020

Better Homes & Gardens DC Metro Area

Residential & Commercial Sales Agent December 2016 – September 2017

Micro Strategies Inc. DC Metro Area

Client Solutions Executive June 2014 – July 2015

Sr. Business Development IT Consultant - Hunter / Farmer Sales Executive covering FED, SLED,

Non-Profit, Healthcare, Finance, Legal, and Enterprise markets in the Mid-Atlantic region

Exceeded 2015 Q1 quota by 200%, annual quote to exceed 200%

Awarded highly competitive U.S. Utilities industry contract and net-new business contracts

CDW Herndon, VA

Field Solutions Executive – IBM Practice Group May 2013 – June 2014

IBM Field Solutions Executive responsible for developing and creating new business growth while

maintaining and generating net-new sales with existing accounts in the Mid-Atlantic region

Exceeded Annual Quota by

Awarded a highly competitive $1.75m contract

Comcast Baltimore, MD

Enterprise Account Executive 3 February 2011 – May 2013

Business Development - Sales of Telecom products and solutions for the Enterprise market within the

Mid-Atlantic region

Applied Combustion Technologies, LLC DC Metro Area

Independent Consultant, Owner and Manager, President 2010 – 2012

Focused on creating IP and providing consulting services for the U.S. Utilities industry - Energy sector

Super Laundry Los Angeles, CA

Owner and Manager 2001 – 2004

Owned and Managed a brand new, cutting-edge multi-million dollar laundromat franchise.

MCI Worldcom, Inc. Los Angeles, CA

Senior Sales Executive 2000 – 2001

Responsible for business development selling/closing a minimum of $350k annual sales to new

clients with no existing account base.

Increased sales revenues to new business up from $350k/year to $1M/year.

Konica Business Technologies, Inc. Los Angeles, CA Senior Business Consultant 1997 – 2000

Responsible for selling the full portfolio of Konica Business Technologies' products, to include B / W

and color copiers, printers, computers, facsimiles, scanners, network infrastructure, and other office equipment.

Presidents Club / #1 TOP US Performer as Sales Rep Award (2) consecutive years; Presidents Club trips to Japan to meet top-level executives and discuss the future of industry and technology

CERTIFICATIONS:

MD Life Insurance Exam and Licensing certification to be completed in 2024

Licensed and Certified MD Real Estate Agent

Certified MD Home Improvement Contractor – Salesperson

IBM Certified Professional

IBM Solutions Specialist – Enterprise Sales

IBM Enterprise Storage Specialist – Enterprise Storage Sales

IBM Analytics Commercial Sales Professional – AI

IBM Enterprise Security Specialist – Enterprise Sales

IBM Cloud Solutions – Application Infrastructure Sales

IBM Virtualized Storage Specialist – Enterprise Sales

IBM Specialist for Power, Storage, Software, Cloud, SaaS,

EDUCATION:

University of Portland

Portland, OR

Business Management and Marketing field of study.

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