Customer Service Representative
Resume:
Shelia Lewis
Horn Lake, MS *****
***********@*****.***
Outgoing customer service professional committed to providing high-quality service and offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Experienced with strong phone handling skills and ability to adapt to different personalities.
Work Experience
Customer Service Representative
Apex Companies, LLC - Remote
January 2020 to March 2024
• Worked through Apex remotely for Amazon in their Covid Resource Department.
• Responsibilities included handling customer absence claims end to end, contacting customers to inform them of resolutions, assessing new claims and making accurate classifications about the type of absence required.
• Maintained communication with employees as needed to keep them updated on the status of their claim Patient Service Representative
Meddata - Grand Rapids, MI
June 2015 to January 2020
• Responsible for clear, concise and professional communications with patients, guarantors & insurance companies
• Daily job duties included handling 50-70 inbound/outbound calls daily, reviewing patient billing, & answering questions about the EOB, to help explain the patient's responsibility
• Coding reviews including review of ICD-10 & CPT Codes. Solving COB issues, to ensure patient billing is correct
Member Service Representative
Blue Cross Blue Shield of Michigan - Grand Rapids, MI February 2012 to June 2015
• Assisted and educated members, providers and customers on products and information regarding their medical and prescription plans
• Assisted with the needs of the member by supplying both members and providers with information necessary to process claims and benefits
• Reviewed and explained EOBs to members
Education
High school diploma
Central High School - Helena-West Helena, AR
August 2010 to May 2011
Skills
• HIPAA
• CPT Coding
• Microsoft Office
• Medical terminology
• Insurance verification
• EMR Systems
• Computer skills
• Customer support
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