Pre-Sales Client Relationship

Steven Ragsdale

US Army Veteran

***************@*****.*** • 630-***-****

LinkedIn URL • Aurora, IL 60503

Results-driven and versatile professional with 20 years of proven expertise in driving profitable business growth through sales, key accounts, and client relationship management.

Resourceful Senior leader with extensive experience in technical classroom training / pre-sales engineering, specializing in cybersecurity and emergency management in a SaaS environment. In addition, adding excellence in enhancing team proficiency and client knowledge in product features, security, and functionalities by providing in-depth product training and mentoring services. Skilled in ensuring smooth adoption of new software features and achieving seamless integration through testing and tailored training sessions. Strong leadership and mentoring abilities to empower team members and foster a collaborative work environment. Demonstrated success in managing pre-sales processes, including RFP responses, product demonstrations, and technical consultations. Known for supporting technical solutions development by effectively translating customer feedback into actionable product enhancements. Expert in crafting tailored proposals, facilitating informed decision-making for C-level executives and key stakeholders, and assisting sales teams in proposal response development.

Areas of Expertise

Pre-Sales Engineering

Sales /Sales Engineering

Technical Solutions

Technical Consulting & Mobility Solutions

Product Training & Demonstration

Security Solutions Expertise

Working in a SaaS environment

Strategic Account Management

Client Relationship Management

Product Strategy Development

Missile System Testing

SIEM, EDR

Team Building & Leadership

Revenue & Business Growth

RFP Management

Mentoring & Leadership

Technical Proficiencies

Enterprise Application:

Microsoft SQL, Microsoft Exchange, Lotus Domino, ServiceNow, Helix Remedy, Adobe Connect.

Productivity Application:

Microsoft Office, Microsoft Visio, Microsoft Project, Lotus Notes, Cisco WebEx, Microsoft Teams

MDM Solutions:

Operating Systems:

BlackBerry UEM, GOOD Technology, MaaS360

Microsoft Windows, Microsoft Server, Apple iOS & Mac OS

Professional Experience

BlackBerry Inc, Waterloo, Canada 2016 – 2024

Senior Sales Engineer, Cyber Security & Emergency Management Midwest Region

Spearheaded and executed Proof of Concept deployments for prospective customers. Conducted comprehensive product training for both new and existing account representatives, while enhancing proficiency in discussing product features, security, and functionalities during sales engagements. Supported Customer Relationship Managers in conducting roadmap sessions, along with educating existing customers about upcoming product features and new releases.

Enhanced customer engagement and product understanding by effectively demonstrating AtHoc’s capabilities.

Improved team efficiency and RFP response quality through leadership in weekly status meetings and precise query resolutions.

Elevated sales team's product knowledge and confidence, leading to more effective and informed sales conversations.

Facilitated critical feature development by bridging customer feedback with the product team.

Ensured smooth adoption of new software features through testing and training sessions.

Streamlined the proof-of-concept process, reducing turnaround time and increasing customer engagement

IBM Corporation, Armonk, NY 2015 – 2016

Mobility Consultant, Security, Mobility Strategy and Transformation

Provided visionary and transformational strategy consulting to align organizational needs with technological solutions, processes, and services for optimal business efficiency. Crafted tailored proposals for services focused on maximizing the utilization of mobility solutions within customer organizations. Facilitated informed decision-making by delivering engagement findings to C-level executives and key stakeholders. Supported the sales team by providing technical assistance in crafting proposal responses to potential clients.

Ensured the success of projects through executive oversight; achieved on-time completion and high-quality results.

Infused projects with innovative and strategic thinking; added exceptional value and distinctive solutions.

Provided consulting to leading Fortune 1000 and 500 companies; crafted strategies that drove technological advancement.

GOOD Technology, Sunnyvale, CA 2012 – 2015

Senior Consultant, Professional Services

Communicated engagement outcomes and strategies to C-level executives and key stakeholders, while ensuring clarity and alignment with business objectives. Assisted in product testing for the GOOD Technology suite, along with creating test environments. Engaged in pre-sales activities by qualifying customer opportunities and contributing to sales strategy development.

Enhanced team performance and capabilities by mentoring and training emerging consultants.

Increased business mobility / technological integration by driving mobile strategy execution across Fortune 1000 and 500 companies.

Improved quality and uniformity of engagement deliverables through implementation of standardized documentation processes.

Facilitated effective learning and application of Good Technology products through tailored and comprehensive training programs.

Spearheaded projects involving both short-term and long-term deployments as well as overseeing various project phases from kickoff to closure and signoff for numerous Fortune 1000 and 500 companies.

Mission Critical Wireless (DMI) Corporate, Lincolnshire, IL 2010 – 2012

Senior Technical Account Manager

Oversaw and supported a range of wireless enterprise solutions for various customers, while ensuring optimal performance and reliability. Conducted on-site visits for system installations, upgrades, and health checks. Led as the primary technician for enterprise customer problem escalations and system management, while providing resolutions / maintaining high service standards. Developed wireless solutions compatible with email platforms including Exchange, Lotus Domino, and GroupWise, tailoring to client needs.

Provided specialized professional services to Fortune 500 companies; elevated wireless capabilities / technological infrastructure.

Enhanced sales processes and client relations by offering technical guidance in pre-service meetings and new contract orientations.

Delivered training on BlackBerry Enterprise Server software; educated wide range of users and enhanced operational competency.

Additional Experience

Senior Contractor, Lotus Notes Administrator, Zurich Insurance, (Contracted through Technisource) Schaumburg, IL

Improved system efficiency and user satisfaction by streamlining server document configurations.

Enhanced server reliability and functionality through meticulous health reviews and strategic change implementations.

Senior Messaging/Mobility Administrator, Tenneco Automotive, Lincolnshire, IL

Achieved significant cost savings by independently upgrading and maintaining Blackberry Server Software.

Enhanced security and design integrity of the Domino Directory through thorough audits and implementation of improvements.

Messaging Consultant, Whitman-Hart, Chicago, IL

Realized substantial cost savings for a Fortune 1000 company by developing of maintenance schedules for various server systems.

Improved security posture and risk mitigation by conducting thorough internal audits and vulnerability assessments.

Facility Administrator/Trainer, Productivity Point International, Lincolnshire, IL

Enhanced productivity and workflow efficiency by implementing communication channels and network integration processes.

Integrated computers into the Novell Network; optimized network connectivity and accessibility for users.

Europe Missile Technician, US Army

Maintained optimal functionality of critical missile systems in the Persian Gulf through meticulous testing and repair procedures.

Successfully trained and developed a group of twenty soldiers; enhanced proficiency and readiness for operational duties.

Education

Bachelor of Arts, University of Illinois, Chicago

Certification

BlackBerry Certified Technical Associate (BCTA)

BlackBerry Certified Server Support Technician (BCSST)

BlackBerry Certified Enterprise Server Consultant (BCESC)

Blackberry Certified Trainer (BCT)

GOOD for Enterprise Certified Trainer (GFE)

GOOD Dynamics Certified Trainer (GD)

GOOD Technology Professional Services Technician

Principal Lotus Domino Administrator

US Army Missile Munitions Center and School

Professional Affiliations

IT Infrastructure Library (ITIL), Toastmasters

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