Social Media Customer Service

Naliyah Ratliff

********@*****.*** 347-***-**** Atlanta, GA

Summary

Creative and results-oriented marketing professional with extensive experience as a Creative Director, adept at blending design prowess with strategic marketing insights. Proven track record in delivering impactful campaigns and initiatives that drive brand awareness, engagement, and revenue growth. Skilled in customer service with a keen understanding of client needs and preferences. Proficient in remote work environments, leveraging technology to foster collaboration and productivity. Expertise spans social media management, graphic design, and content creation, with a passion for staying ahead of industry trends. Committed to delivering innovative solutions that exceed expectations and elevate brand presence across digital and traditional platforms. Work Experience

Army National Guard

Military Atlanta, ga May 2022 - Jun 2024

• Upheld high standards of integrity and demonstrated leadership capabilities in a dynamic environment. Vibe ride grant park

Front Desk Agent Atlanta, ga Sep 2023 - Jan 2024

• Enhanced guest experience by developing a process for efficient account setup and payment handling, ensuring streamlined check-in and account management.

Marketing Director (REMOTE) Atlanta, ga Oct 2023 - Feb 2024

• Developed and implemented a comprehensive social media marketing strategy, enhancing the brand's online presence through the creation and curation of engaging video content, resulting in a positive brand image across multiple platforms.

Education

Certifications

first aid certification

certified information privacy professional

cpr certification

AED Certification

BLS Certification

Skills

Market Research, Content Creation, SEO/SEM, Social Media Management, Data Analysis, Strategic Planning, Adaptability, Creativity, Communication, Teamwork, leadership, customer support, remote adaptability, communication skills, guest marketing

Contact this candidate