Service Representative Customer

Objective

Looking for a position in a strong organization that is eager to expand my learning, knowledge, and skills.

Skills

●Microsoft

-Excel, Word, PowerPoint

●Great Communication Skills

●Leadership

Managed team of 6-7

●Eager Problem Solver

Work Experience

●Sub Zero Inc

Production Assembler: March 2023 to April 2024

Reworked on non-conforming subassemblies ranging from troubleshooting to reassembly.

Was involved in operations from installation of refrigeration hardware to final inspection.

Trained new hires on assembly lines and provided additional help if needed.

Performed inspections related to door alignment, functional test, and cosmetic inspection.

Familiar with the following test processes: leak check for refrigerant, functional test

Knowledgeable with the following tools: pneumatic drill and compact electric drill.

●Valor Global

Customer Service Representative: September 2021 to November 2022

Take customer calls related to Hulu application issues.

Process payment of service for customers and address billing issues for customers

Verify and update customer profile information as needed

Insure closing documents at end of call are address within 30 second window (ACW)

Improve and maintain Quality Control Score of 97%

Ensure that clocking system reflects the correct job code related to the current task at hand

●FEDEX Ground

Package Handler: September 2020 through August 2021

Pick orders depending on daily shipments

Load delivery trucks and organize package locations depending on delivery schedule

Receive newly delivered packages from morning delivery trucks and update inventory with scanner

Maintain daily metric of processing 100 packages per hour as required station manager

Coordinated with supervisor and checked processing time for fellow coworkers (130 packages/hr)

Would help out fellow coworkers on loading trucks in order to meet daily shipments (Peak season)

Education

●High School Diploma Alhambra High School

Contact this candidate