Customer Service Quality Assurance
Resume:
Michael Jenkins
**** ******* **. ******* ** *****
*******.*.*******@*******.***
Summary:
Over thirty years of experience in Logistics, Quality, Customer Service and
Administrative Management.
Provided technical knowledge, assistance and evaluations over 20 junior personnel.
Created Quality Management systems used by federal contractors on federal contracts
Exceptional ability using military and civilian logistics and supply software ULLS-A, SAMSE, SARSS, GCSS-Army, SAP, and Oracle.
Proficient in the operation of Microsoft Office programs and software.
Secret Security Clearance
Proficient in the use of TULSA and LIW systems with active accounts in both.
Training - Primary leadership development course (6/23/93) - 4 Weeks
Training - Basic Non-commissioned Officer course Phase 1 (12/1/06) - 2 Weeks
Training- McLane certified SAMS-E course (4/12/10) - 40 Hours
Training- Technical Transportation of Hazardous Materials (11/01/19) - 80 Hours
Training- RCRA Hazardous Waste course (11/03/19) - 16 Hours
Training- Environmental Compliance A course (11/04/19) - 8 Hours
Training- ISO 9001 Compliance Course (Spring 2021) - 40 Hours
Education:
Coquille Valley High School
1986 - 1989
CS/Network Systems Administrator AAS+
Central Texas College
2017 - 2020
Work Experience:
Akima (4/8/20 – Present) –Quality Assurance Analyst
Fort Hood, Texas
Performs surveillance and conducts quality audits of contractor’s supplies and services. Conduct on-site inspections and performed in-depth evaluation of contractor performance. Check and audit contractor’s quality assurance & control programs and methods. Document and report all incidents of defective work to appropriate contractor. Respond to customer complaints and issued new work orders for resolution. Develop and renew business contracts with vendors for contracted services. Develop and manage work instructions and forms as well manage a database of quality audits, nonconformance, and observations of the contract performance. Develop Quality Management Systems on federal contracts.
Z-Systems (7/1/19 – 4/7/20) –Quality Control Inspector
Fort Hood, Texas
Examines any of a variety of goods, services or operations for conformity to established quality, health, safety, legal, business, ethical or other standards, by performing any combination of the following duties: verifies that established standards are maintained relative to such matters as fleet management, vehicle maintenance, customer requirements support, transportation methods, building and facilities and business practices, operations and services. Issues or revokes licenses and permits or ascertains that licenses and permits have been obtained and are displayed, confers with officials, interprets regulations and codes, and assists establishments in altering methods and practices to meet established standards. Investigates complaints, violations, and accidents, prepares reports of findings and action taken or recommended, recommends changes in standards, administrative procedures, facilities, methods, and practices.
Z-Systems (2/11/2016 – 6/30/19) –Mechanic Inspector
Fort Hood, Texas
Managing all aspects of the online inspection and production process, including heavy equipment and truck inspections, research, photography/video, descriptions, and logistics. Typical equipment includes: construction equipment, combat systems, tools, parts, trucks, machine tools, and tracked vehicles such the M1A2SEP tank, M2A3 Bradley, M113A3 and others. Scheduling and coordinating heavy equipment inspections with our partners/customers. Customer support, including loading, unloading, minor repairs, customer assistance, and troubleshooting as required. Researching a wide range of assets via internet and various sources. Develop, maintain, implement and follow policies and practices for safe and efficient operations and maintain highest level of professionalism and integrity.
Z-Systems (6/11/2015 – 2/11/16) – Heavy Equipment Mechanic
Fort Hood, Texas
Perform duties within the scope of Organizational/Direct support maintenance operations on the M2A3 Bradly Fighting Vehicle and M1A2SEP Abrams Tank to include automotive, fire control, turret armament, lubrication, and chemical protection systems. Performed troubleshooting procedures on the electrical, hydraulic, and mechanical vehicle systems malfunctions using technical manuals and wiring schematics and hydraulic systems flow charts. Performed onboard system testing, Built In Test (BIT) and Fault Isolation Test (FIT). Ordered requisition parts based on Troubleshooting of various systems. Installed replacement parts as well as ensuring that all paperwork is updated and ensuring that final inspections were performed and updated. Perform the full range of both Field and Sustainment-Level PMCS and Final service Inspections in support of M2A3 Bradly Fighting Vehicles. Perform Organizational/Direct support maintenance on a variety of light and heavy wheeled vehicles to include annual services, trouble shooting electrical, fuel, and hydraulic systems as well as replacement of all repair parts.
Texas Hydraulic (12/18/2014 – 5/29//2015) – Quality Control ISO Engineer
Temple, Texas
Responsible for developing and maintaining quality systems including; Quality Control Manuals for quality related documents including ISO 9001. Developing sustainable processes in order to confirm quality is built-in. Coordinating project activities and developing work assignments for QA/QC department. Plan and conduct activities providing quality engineering expertise and support for quality audits and reviews purchase order requirements such as technical industry standards, quote requirements, and manufacturer standards to ensure that the services provided by the company are meeting quality standards.
ManTech Intl (10/18/2011 – 11/05/2014) – Logistics Analyst
Bagram, Afghanistan
Provide management, customers, and sub-contractors with logistics technology and information
that ensures effective and economical support for products, service, equipment and systems.
Analyze contractual commitments, customer specifications, and related information to identify
and document maintenance and support requirements. Review engineering designs and
analyze equipment characteristics. Develop and prepare manuals, bulletins, and information
systems to provide logistics support. Record, maintain and initiate work order documentation for
acquisition of component items from vendors. Maintain receipts, accountability, and inventory of
equipment and spare parts and am familiar with all military and commercial logistics supply
systems as well as automated and manual supply systems.
ManTech Intl (05/14/2011 – 10/18/2011) –
Regional Asst. Readiness Technical Coordinator
Fort Hood, Texas
Responsible for the oversight and readiness of all CONUS-West sites for deployed unit
maintenance operations. Accounts for and catalogs all equipment eligible for maintenance
tracking. Tracks equipment readiness reporting and service schedule monitoring. Oversees
vehicle dispatching and manages maintenance readiness reporting through AMSS. Reviews
and annotates changes to unit material condition status reports. Provides technical assistance
to CONUS-West 15 Readiness Technical Coordinators (RTC) on maintenance issues and
reporting. Analyzes statistical data and reports to ascertain trends, conformance to standards
and directives, and efficiency of operations. Coordinates logistical activities with other staff
elements’ supply and service, and motor pool transport units. Conducts assistance visits to
subordinate elements. Analyzes and interprets complex assignments and operational problems;
evaluate alternatives and applies effective action within the confines of applicable operational
procedures and policies. Oversees quality assurance and quality control, and that proper safety
and security procedures are followed. Prepare and conduct instructional courses in SAMS1E
and SAMS2E for all regional CONUS-WEST sites and act as the SAMS subject matter expert.
Acts as SAMS2E systems manager at brigade level reporting over 400 UICs.
ManTech Intl (02/16/2010 – 05/14/2011) – Readiness Management Supervisor
Fort Hood, Texas
The Readiness Management Supervisor (RMS), as part of ManTech Global Property
Management Support Services (GPMSS) contract, is responsible for the management of Data
Entry Clerks (Standard Army Maintenance System Enhanced) and Heavy Equipment Operators
in the accomplishment of their duties in support of the Left Behind Equipment (LBE) program.
The RMS will ensure safety standards are followed, vehicle movement is controlled and monitor
equipment received from maintenance locations for issue. Additionally, the RMS will work with
the local Directorate of Logistics to ensure appropriate maintenance documentation is tracked
and maintained and that daily equipment reports are accurate and submitted. Coordinates with
supporting maintenance activities regarding wheel and track vehicles, material handling
equipment, power generation equipment and maintain situational awareness of the Left Behind
Equipment (LBE) program daily maintenance activities. Oversee daily motor pool functions and
serve as an onsite supervisor for all maintenance activities. Coordinates with installation
maintenance activities (i.e. Maintenance Division of the Director of Logistics or FORSCOM
Contract Maintenance Facilities) to ensure appropriate maintenance documentation is tracked
and maintained. Fielded new automated logistics tracking systems and was responsible for
inspecting and correcting the SAMS EDF reports for the GPMSS.
ITT Systems (12/21/2008 – 10/15/2009) - Quality Control Technical Inspector
Arifjan, Kuwait
Perform the full range of both Field and Sustainment-Level Initial, In-Process,
verification and Final Inspections in support of Army Field Support Command. Conducted
quality vehicle classifications, quality control principals, functions, and assist in maintaining
sections production. Prepare Quality Deficiency Reports (QDR) and Supply Discrepancy Report
(SDR) IAW DA PAM 750-8/AEPS. Provide technical advice and assistance to Mechanics.
1. Performed initial, in-progress, verification and final inspections on all various types of
Combat, Tactical, Engineer, Power Generation, Communication equipment, other Ancillary
Support stock and commercial application.
2. Ensured technical inspections are performed in accordance with the appropriate publications
and within 72 hours on all equipment repaired by the Maintenance Department.
3. Examined parts for damage or excessive wear using micrometers and gauges using technical
manuals, bulletins and written directives in the performance of all inspections.
4. Performed troubleshooting on vehicles, weapons systems, and communication systems to
include engines, transmissions and diagnoses problems and performing corrective action.
5. Ordered required repair parts using appropriate parts manuals and/or automated systems.
6. Tested overhauled/repaired equipment to insure operating efficiency.
7. Directed workers engaged in cleaning and assisting with assembly and disassembly of
equipment.
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