General Manager Customer Service

MM

MAZEN MARDAS

*********@*****.*** +1-313-***-**** Sanford, FL 32773

Committed to driving business growth through innovative strategies and exemplary leadership. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Sales Management

Management Experience

Safety assurance

Staffing

Budgeting

Strategic Planning

Product Development

Change Management

Team Management

Payroll

Operations Management

Management

Inventory Control

Computer Networking

Sales

Relationship Management

Business Analysis

Hiring and staffing

Leadership

Communication skills

Computer skills

Retail sales

Customer service

Computer literacy

Maintenance management

Mechanical knowledge

Mechanic Experience

Customer Relationship Management

Remodeling

Business Administration

Staff Supervision

Schedule Management

Workflow Planning

Employee Development

Bilingual

Team Player

Marcos Saint Clair Shores, MI

General Manager

03/2023 - Current

Led a team of employees in overseeing 9 diverse locations Achieved payroll accuracy by implementing new software and conducting regular audits. Streamlined payroll processing time by 20% through efficient time management and automation techniques. Reduced payroll errors by 15% by implementing a thorough review process. Managed daily bank deposits, ensuring accurate and timely processing Managed chemicals invoices

Enhanced team efficiency by implementing effective maintenance strategies

Enhanced plumbing skills through hands-on experience and continuous training in various plumbing techniques.

Reduced project costs by identifying cost-saving opportunities and negotiating with vendors.

Performed welding tasks efficiently and effectively.

Summary

Skills

Experience

Mardas group Detroit, Michigan

Owner

06/2018 - Current

Enhanced operations at the management level

Enhanced welding techniques and contributed to the successful remodeling of projects.

Streamlined electrical processes to maximize productivity Optimized chemical operations to increase output

Tackled various plumbing assignments.

Managed daily operations of business, including hiring and training staff. Analyzed industry trends to develop competitive strategies. Sobh investment Detroit, MI

General Manager

03/2017 - 03/2023

Maintained oversight over daily activities and provided leadership to teams at 15 different locations as the general manager. Managed and oversaw a workforce of more than 300 employee Acquired district managers and carried out manager interviews. autoplanet Detroit, MI

Manager

12/2015 - 07/2017

Managed operations and workforce at a mechanic shop Managed mechanics and front desk employees.

Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Kickoff

Owner

06/2009 - 06/2015

Managed and owned a successful sports wear clothing business. Managed daily operations of business, including hiring and training staff. Oversaw budgeting and financial management.

Collaborated with other owners on joint ventures and shared resources. Promoted business on social media platforms to maximize brand identity and generate revenue.

LMC Lebanon

Business

05/2012

Marjeayoun national college Dearborn, MI

Associate in Nursing

01/2003

LMC Lebanon

High school diploma

01/1999

Education

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