Customer Service Administrative Assistant

Career Objective

Pursuing a stable career opportunity to fully utilize my training and skills, while making a significant contribution to the company success.

Education

Bachelor of Science: Industrial Microbiology

University of Puerto Rico – Mayagüez Campus, September 2010

Skills & Abilities

Responsible and organized

Able to work without direct supervision

Team work oriented and excellent interpersonal skills

Analytical skills, multitasking and oriented to problem solving

Negotiation skills

Project and inventory management

Prioritize and customer services oriented

Oral and written knowledge of English and Spanish

Computer skills – Internet, Access, Master Control, SharePoint, Microsoft Office (Outlook, Publisher, Word, Excel & Power Point), SAP, SFNG

Experience

CALL CENTER REPRESENTATIVE

IEM PUERTO RICO, ISABELA, PR DECEMBER 2023 TO PRESENT

Supervisor: Misael Gil Phone: 787-***-****

Provide excellent customer service experience to program participants by becoming expert in CDBG-DR and CDBG-MIT programs guidelines.

Collaborate with peers to solve problems and to ensure accurate responses.

Provide new hire training support on program policies and customer service techniques.

Answer and record calls utilizing spreadsheet, RingCentral and federally created and managed data systems.

ADMINISTRATIVE ASSISTANT

MAXIMO SOLAR INDUSTRIES, AGUADILLA, PR MAY 2022 TO DECEMBER 2023

Supervisor: Hilda González Phone: 939-***-****

Create CDBG-HH case files for the Housing Department’s CEWRI program. Maintain record of documentation and company data systems.

Ensure the quality of the work performed by the Installation Department and submit all documentation required by the Housing Department to the highest quality standards for each project to obtain approval for installation and then for disbursement of funds.

Responsible to gather documents and create the permit’s documentation package to request LUMA’s Net Metering for solar projects. Keep daily written records of the engineering department’s information.

Perform a final quality control and assurance (QA/QC) assessment to the permit’s documentation package and send it to the engineers and subject matter experts (SMEs) for approval and signature. Maintain active engagement and clear communication with the engineers, SMEs and other team members of the engineering department.

Request the Net Metering, and submit documentation via LUMA’s portal, ensuring submittal package is complete and accurate. Contact clients, via phone, to provide status of the Net Metering request. Receive client’s calls and address its needs providing the outstanding customer service.

QUALITY CONTROL ANALYST

CERVECERIA DE PUERTO RICO, MAYAGUEZ, PR AUGUST 2021 TO MAY 2022

Supervisor: Elizabeth González and Nidia Pérez Phone: 787-***-****

Responsible of performing all the analysis required by the company Quality Control Plan. Ensure the work perform complies with the standard and specification following the policies and procedures established by the company.

ADMINISTRATIVE ASSISTANT MEDICAL OFFICE, AGUADA, PR SEPTEMBER 2019 TO AUGUST 2021

Manager: Dr. Eduardo Negrón Mercado Phone: 787-***-****

Supervisor: Aixa González

Organize office area and maintain health protocols for all clients.

Revise patient vital signs, file records for each patient, make appointments and follow up each patient with treatment.

MATERIAL HANDLER CEVA LOGISTICS, AGUADILLA, PR JUNE 2012 TO JULY 2019

Supervisor: Maribel Irizarry Phone: 787-***-****

Inspection and quality control in packing area and complete analysis reports.

Inventory management, audits, training, process improvement, and record retention.

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