Medical Assistant Customer Service
Resume:
Guykia Denson
Valparaiso, IN
**********@******.***
Sponsorship required to work in the US
Work Experience
Medical Assistant
Methodist Hospitals-Merrillville, IN
November 2023 to Present
Medical Assistant
Community Health Network-Merrillville, IN
July 2020 to October 2023
Family practice. vitals injections Covid insulin EKG . prior authorization . checking patients in and out take patients' vital signs, such as their blood pressure. Medical assistants complete administrative and clinical tasks, such as scheduling appointments and taking patients' vital signs. Their duties vary by location, Cashier/Customer Service
Lowe's Home Improvement-Merrillville, IN
February 2016 to March 2021
Operated cash register, collected payments and provided accurate change. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Wrapped items and bagged purchases properly to prevent merchandise breakage. Met high productivity standards in processing payments for customers. Trained new team members in cash register operation, stock procedures and customer services. Receptionist
senior loving care-Merrillville, IN
January 2015 to December 2016
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day. Maintained daily calendars, set appointments with clients and planned daily office events. Answered phone calls, provided information to callers and connected callers to appropriate people. Education
certificate in EMS
Ivy Tech Community College - Valparaiso, IN
January 2024 to Present
Associate's degree in Medical Assisting
ross medical
February 2020 to March 2022
Junior High School Education
New Tech Innovative Institute - Gary, IN
September 2010 to June 2015
Skills
• Front Desk
• Writing Skills
• Vital Signs
• Medical Records
• Experience Administering Injections
• EMR Systems
• Medical Scheduling
• Medical Office Experience
• Cashiering (6 years)
• Customer service (5 years)
• Stocking (5 years)
• ICD-9 (Less than 1 year)
• ICD coding (Less than 1 year)
• cpr (1 year)
• Data entry
• Medical terminology
• Typing
• Medication administration
• CPR
• Anatomy Knowledge
• AHA Certification (2 years)
• Documentation review
• Vital signs
• EMR systems
• ICD-9
• Customer service
• Cash register
• Cash handling
• Anatomy knowledge
• Typing
• Front desk
• Medical scheduling
• Medical receptionist
• Microsoft Office
• English
• Epic
• Editing
• Filing
• Medical office experience
• Patient care
Certifications and Licenses
Medical Assistant
April 2021 to November 2021
• Taking medical histories
• Explaining treatment procedures to patients
• Preparing patients for examinations
• Assisting the physician during examinations
• Collecting and preparing laboratory specimens
• Performing basic laboratory tests
Instructing patients about medication and special diets
• Wound care dressing
CPR Certification
CCMA Certification
Driver's License
Certified Medical Assistant
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