Customer Service Sales Associate
Resume:
Kafia Gist
Philadelphia, PA *****
******************@*****.***
I currently am seeking full or employment with room for expanding and leveling up, as well with benefits and possible vacation time.
I have experienced being a Customer Service Host/Asset Protection Associate at Walmart. I have A great work ethic and I’m very reliable. I have customer service experience and I’m very capable of performing multiple tasks at one time, in a quickly, but detail oriented fashion. I will be a great fit for this position because I have a great disposition when talking and dealing with customers, I’m very personable and easy going, I work well with others. I believe I can also bring great ideas for marketing and promotional ads to further extend the business sales. I am capable of working in a fast paced environment, and I work well under pressure and I can handle conflict and solve or manage customer issues and handle heated situations in a calm and professional manner.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Wawa-Philadelphia, PA
July 2022 to Present
• Provided assistance to clients
• Assisted customers in person
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Run and manage deli and hot foods
• Prepare sandwiches and cold foods and beverages
Retail Sales Associate
Rainbow Shops-Philadelphia, PA
December 2021 to Present
Frequently interchangeable with cashier positions, sales associate job duties include ringing up purchases and processing payments, stocking merchandise, and locating items for shoppers. Their duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register. Front End Cashier/Customer Service
Walmart-Wyncote, PA
March 2021 to Present
Serves as a potential deterrent to criminal activity by maintaining a highly visible presence at the entrance, observing customer and associate behavior, deactivating security tags, checking receipts for large un-bagged high-value items, resolving alarm activations, and thanking customers as they exit the store.
Home Health Aide
Our Lady of Fatima-Philadelphia, PA
September 2018 to Present
Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Cashier/Customer Service
Dunkin' Donuts-Philadelphia, PA
November 2017 to Present
operating cash registers, greeting customers, taking food and drink orders, and completing transactions. Dunkin Donuts cashiers also regularly clean work stations, brew and grind coffee, restock cups and food items, and assist bakers.
Waitress
Kitchen B & L-Philadelphia, PA
November 2014 to Present
Serve customers in a quick and detailed fast and polite manner. Take orders by phone or in person, serve drinks and food. Total payments in form of cash or credit card. Stock and assist closing and opening of the store. Clean front areas of the establishment and equipment. Patient Scheduling Representative
Hahnemann University Hospital-Philadelphia, PA
June 2016 to August 2019
mainresponsibilityis makingpatientappointments, but they may perform other tasks as well: gatheringpatientinformation, handling insurance documentation, managing front desk operations, collecting payments and maintaining inventory.
Mail Sorter
Asendia USA-Folcroft, PA
May 2017 to June 2017
Prepare incoming and outgoing mail for distribution. Examine, sort, and route mail. Load, operate, and occasionally adjust and repair mail processing, sorting, and canceling machinery. Keep records of shipments, pouches, and sacks; and other duties related to mail handling within the postal service ... Cashier/Customer Service
Philly Soft Pretzel Factory-Upper Darby, PA
November 2016 to January 2017
operating cash registers, greeting customers, taking food and drink orders, and completing transactions. Dunkin Donuts cashiers also regularly clean work stations, brew and grind coffee, restock cups and food items, and assist bakers.
Home Health Aide
TOTAL HOME HEALTH-Philadelphia, PA
January 2016 to August 2016
Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Department Supervisor
Kmart-Philadelphia, PA
March 2012 to July 2015
oversee the stock and staff members working in adepartmentor section of aretailstore. Aretail department manageris responsible for a number of dailyduties, including: Interviewing, hiring, training, and reviewingdepartmentstaff.
Counter Person/Cashier
Big bens pizza
October 2014 to November 2014
Counter person/ cashier
Gennaros pizza
May 2013 to June 2014
Department Manager
Toys 'R' Us-Philadelphia, PA
January 2009 to November 2012
oversee the stock and staff members working in adepartmentor section of aretailstore. Aretail department manageris responsible for a number of dailyduties, including: Interviewing, hiring, training, and reviewingdepartmentstaff.
Sales Representative /Stock
Wholesale perfume outlet-Philadelphia, PA
July 2009 to December 2011
sell retail products, goods and services to customers. Sales representatives work with customers to find what they want, create solutions and ensure a smooth sales process. Sales representatives will work to find new sales leads, through business directories, client referrals. Responsible for receiving merchandise, unloading or unpacking it, marking it with codes to be identified, stocking shelves, and helping customers place orders. Works in stores, warehouses, stockrooms, and other storage facilities. May involve heavy lifting. Education
High school or equivalent
George Washington High School
Skills
• Customer Service Skills (7 years)
• Dementia (2 years)
• Sales (3 years)
• Housekeeping (8 years)
• Alzhiemer care (1 year)
• Pre/ After Surgery Care (3 years)
• Child Care (6 years)
• Inventory (3 years)
• Food service (8 years)
• Customer Service
• Crew Member
• Alzheimer's Care
• Mowing
• Pet Care
• Home Care
• Dementia Care
• Nursing
• Laundry
• Landscape Maintenance
• Meal Preparation
• Coffee Experience
• Caregiving
• Cooking
• Hospital Experience
• Memory Care
• Asset protection (Less than 1 year)
• Front Desk
• Patient Care
• Vital Signs
• Senior Care
• Babysitting
• Commercial Cleaning
• Medical scheduling (Less than 1 year)
• Front desk (1 year)
• Guest services
• Cash register
• Customer service
• Restaurant experience
• Food service
• Communication skills
• Retail sales
• Sales
• English
• Telemarketing
• Direct sales
• Marketing
• Conflict management
• Front desk
• Public relations
• Coffee experience
• Barista experience
• Cash handling
• Childcare
• Serving
• Hospitality
• Food safety
• Medical office experience
• Medical scheduling
• Medical terminology
• Computer skills
• Typing
• Hospital experience
• POS
• Retail math
• Search engines
• Communication skills
• Organizational skills
• Phone etiquette
Certifications and Licenses
Adult Residential Direct Care Staff
December 2016 to Present
Training for healthcare related issues and procedures. Training for care with dementia, Alzheimer/ and mental health paitents. Intermediate level health care experience. Certified Nursing Assistant (CNA)
Forklift Certification
Assessments
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Kafia A. Gist
Cover Letter:
I'm currently looking for positions in customer service, front desk service, home health care, and housekeeping. I have a substantial amount of experience in each field. Some entry-level and some experienced. I am a hardworking person, that loves to serve people and tend to others. I'm very reliable, and have the ability to perform well in fast paced environments, independently and in groups as well. I have experience working with people who have immobility issues, pre/after surgery patients/ Alzheimer/ dementia patients as well. Some jobs, I may not have experience in but I am a very fast learner, and I take pride in any job I take. I'm looking for jobs in career fields working for companies that allow room for advancement and that values their hardworking employees, with a good amount of benefits as well. I am very career driven as well as potential for manager positions as well. Substantial knowledge of and experience in dusting, cleaning, and restocking establishment. Commitment to customer service satisfaction.
Exstensive experience in cleaning and sanitation
Very detail-orientated and reliable
Entry-level Landscaping experience
Employment Experience:
Housekeeping
Rhonda Byrd- Darby, PA 12/2001-11/2012
Duties:
Cleaned rooms, bathrooms, Glass surfaces, and wood surfaces. Entry-level Landscaping such as planting, mowing, trimming, watering, Digging, Flowering, and decorated with stones and plants.
Scrubbing, polishing furniture and floors
Steamed, vaccummed, and Shampooing carpets.
Clean appliances and organized things out of place. Did Laundry and folded Clothing and linens.
Regina Roane- Philadelphia, PA 06/2005-07/2010
Domestic Housekeeping
Duties:
Cleaned rooms, hallways, bathrooms, stairways, kitchen, living rooms, and other household areas of the home.
Emptied and cleaned wastebaskets, trash cans, recycling bins, and transported other trash and waste to thier designated areas.
Swept, scrubbed, waxed, mopped, vaccummed, and polished floors. Took care of household pets and cleaned and sanitized the pet areas. Disinfected equipment and supplies using germicides or steam-operated sterilizers. Washed and folded Clothing.
Organized rooms.
Yard cleaning such as sweeping, weeding, washed, cleaned stairways, fences, re-painting them as well.
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