Customer Service,Data Entry,quality control
Resume:
Wemmy Kissi
Fort Gregg-Adams, VA *****
Work Experience
Delivery officer-supervisor
East cantonment pharmacy-Accra
September 2014 to May 2024
1. Coordinating and scheduling deliveries
2. Dispatching drivers or delivery personnel
3. Tracking and monitoring delivery status
4. Communicating with customers and drivers
5. Handling delivery-related customer inquiries and issues 6. Ensuring accurate and complete delivery documentation 7. Managing delivery routes and logistics
8. Maintaining vehicle and equipments
9. Ensuring compliance with safety and regulatory requirements 10. Analyzing delivery performance and identifying areas for improvement
• Managing refrigerated or temperature-controlled deliveries
• Handling hazardous materials
• Coordinating with warehouses or distribution centers
• Using specialized software or technology for route optimization and tracking • Providing excellent customer service and representing the company Customer Service Representative
East cantonment pharmacy-Accra
September 2014 to May 2024
Customer Service Representative
East Cantonments Pharmacy Ltd
Sep 2014 - May 2024 Accra
• Provided clients with precise information about goods and services, improving their buying experience.
• Refunds, exchanges, and complaints were handled quickly and effectively, guaranteeing client satisfaction.
• Oversaw client transactions while keeping accurate records to guarantee seamless operations. • Contributed to higher revenues by helping with the renewal of memberships and sales procedures.
• Handled consumer questions and wholesale stock management with success, increasing total productivity by Data Entry
East cantonment pharmacy-Accra
September 2014 to May 2024
1. Accurately and efficiently entering data into computer systems or databases 2. Verifying data for errors and discrepancies
3. Maintaining data confidentiality and security
4. Meeting productivity and quality standards
5. Managing and organizing data files and documents 6. Performing data entry tasks with high accuracy and attention to detail 7. Utilizing software applications and tools to facilitate data entry 8. Staying up-to-date with changing data entry requirements and procedures 9. Collaborating with colleagues to resolve data discrepancies 10. Maintaining a high level of data entry
Pick,label and pack
East cantonment pharmacy ltd-Accra
September 2014 to May 2024
1. Receiving and processing customer orders accurately and efficiently 2. Picking items from inventory according to customer orders 3. Verifying items picked against customer orders for accuracy 4. Packing items securely and safely for shipping
5. Labeling and documenting packages correctly
6. Maintaining accurate records of picked and packed orders 7. Managing inventory levels and reporting discrepancies 8. Operating warehouse equipment (e.g., forklifts, pallet jacks) 9. Maintaining a clean and organized workspace
10. Meeting productivity and quality standards
• Investigating and resolving order discrepancies
• Collaborating with other teams (e.g., shipping, customer service)
• Implementing quality control measures
• Participating in cycle counts and inventory audits
• Following safety procedures and regulations
Quality control
East cantonment pharmacy-Accra
September 2014 to May 2024
1. Developing and implementing quality control procedures 2. Conducting regular inspections and audits
3. Identifying and addressing quality issues or defects 4. Collaborating with production or operations teams to improve processes 5. Analyzing data and reports to identify trends and areas for improvement 6. Implementing corrective actions and tracking their effectiveness 7. Ensuring compliance with industry standards, regulations, and certifications 8. Training and guiding staff on quality control procedures 9. Maintaining accurate records and documentation
10. Continuously monitoring and evaluating the quality management system
• Regulatory compliance ( pharmaceuticals or medical devices) Front Desk Receptionist
East cantonment pharmacy-Accra
March 2018 to May 2022
1. Greetings and welcoming visitors
2. Managing appointments, schedules, and bookings
3. Handling phone calls, emails, and messages
4. Checking in/out customers, clients, or patients 5. Handling payments, invoices, and billing
6. Maintaining accurate records and databases
7. Providing information and answering queries
8. Resolving customer complaints and issues
9. Maintaining a clean and organized reception area 10. Ensuring confidentiality and data protection
11. Collaborating with other departments or teams
12. Managing keys, access cards, or security protocols Passport control
Glory Heights-Accra
February 2014 to September 2014
Managed passport control operations, ensuring accurate and timely processing. • Demonstrated strong organizational and multitasking abilities
Sales and Customer Service
Atinka Agencies and Pharmacy-Accra
May 2008 to August 2013
Provided exceptional customer service and support.
• Assisted in inventory management and product placement.
• Utilized Microsoft Office Suite for various administrative task Caregiver
Home service-Accra
January 2010 to November 2012
1. Cleaning and organization: maintaining a tidy and hygienic environment, including dusting, vacuuming, and disinfecting
2. .Laundry and linen management: washing, drying, and ironing clothes, as well as changing and maintaining bed linens
3. .Meal preparation and cooking: planning, shopping, and preparing healthy meals, including special dietary supplements
4. Errands and shopping: running errands, grocery shopping, and picking up necessities 5. .Pet care: feeding, walking, and providing attention to pets.Scheduling and appointments: coordinating schedules, booking appointments, and arranging transportation. 6. Providing personal care and support: assisting with daily living activities, such as bathing, dressing, and medication management (if necessary).
Education
Bachelor's degree in Business Administration
University of professional studies - Accra
September 2014 to June 2019
Skills
• Strategic Planning (9 years)
• Marketing (9 years)
• Relationship Management (9 years)
• Computer Networking (9 years)
• Team Management (9 years)
• Product Development (9 years)
• Management (9 years)
• Forecasting (9 years)
• Performance Management (9 years)
• Time management (9 years)
• Organizational skills (9 years)
• Inside sales (9 years)
• Customer Relationship Management (9 years)
• Plumbing
• Mechanical knowledge
• Facilities maintenance (9 years)
• Direct support (5 years)
• Microsoft Word (9 years)
• Hospital experience (1 year) •
Patient monitoring (2 years)
Languages
• English - Fluent
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