Administrative support or customer service

Gloria B. Ofori

P.O. Box CT **** ******.*.*****@*****.***

Cantonments, Accra +233-**-***-****

SUMMARY:

I am a highly motivated, industrious and resourceful individual with over 10 years professional experience in Customer Care and Administrative Support. I am an excellent team worker, always willing to learn and develop new skills. I often seek new responsibilities within a wide range of employment areas. I am a dedicated, organized and methodical individual with an ability to work well in fast-paced environments.

PROFESSIONAL EXPERIENCE:

Feb 2021 to date Social Security and National Insurance Trust (SSNIT) Accra, Ghana Assistant Member and Client Services Officer

-Enlighten existing and potential members on the Acts, Laws and benefits of the SSNIT scheme.

-Register new members and re-enroll old members to capture biometric data.

-Equip existing members with requirements for benefit application and processing.

-Update members’ personal details (name, contact information, beneficiaries) and financials (bank details for benefit payment and contributions).

-Reconciliation of members’ financial statements where lapses occur.

-Amalgamation of multiple SSNIT accounts.

-Computation of Pensions claim estimates.

-Completion of documentation for Audit Service Refund processing.

-Liaising with benefit department to reissue returned pension payments and other payment issues.

-Draft letters of undertaking for Pensioners seeking bank loans.

-Issue Pensioners certificate as proof of life to continue payment of pensions.

-Activation of accounts of Pensioners.

-Report death of members and deactivate their accounts.

-Track progress of pending cases of members.

-Other Enquiries – Printing and interpretation of financial statement, issuing of payment advice to members or beneficiaries and pension pay slips to Pensioners, assisting members to retrieve account numbers and clerical duties.

Jan 2019 to June 2019 Connections Community Support Programs (SCI) Georgetown, DE, USA

Substance Abuse Counselor

-Managed 45 - 64 Clients with a team of four in a Therapeutic Community Program from enrollment to discharge upon successful completion or dismissal from Program.

-Conducted intake of newly enrolled Clients.

-Drafted suitable treatment and recovery plans for Clients.

-Conducted individual and group therapy sessions and taught a core skills curriculum bi-weekly.

-Examined Clients overtime to evaluate treatment progress.

-Provided crisis intervention to clients, as needed.

-Managed cases of Clients and ensured all documentation regarding Client care, treatment and incidents were completed timely and in a clear, concise manner.

-Coordinated with DOC counselor to recommend facilities for aftercare for clients and resources for jobs, accommodation and potential support groups upon release.

Aug 2018 to Dec 2018 Connections Community Support Programs (SCI) Georgetown, DE, USA

Administrative Assistant

-Managed Program Director and Counselors’ calendar and roster.

-Compiled and managed Clients database using Microsoft Excel, iCHART and DACS.

-Generated and distributed weekly and monthly reports on Program’s Progress.

-Managed office supplies and inventory.

-Assisted Program Director in coordinating in-office events and meetings.

-Other duties – managed and filed confidential records, communication flow via phone and email, scanning, photocopying, proofreading and planning trainings and other events.

Oct 2017 to May 2018 Wesley College - Student Success and Retention Center Dover, DE, USA

Academic Success Center Monitor

-Assisted students with location of books and other study materials at the center.

-Monitored study area to ensure a conducive studying atmosphere.

-Arranged front desk with materials to promote upcoming month/semester’s events.

-Assisted students with other inquiries.

Apr 2017 to May 2018 Wesley College – International Programs Dover, DE, USA

Volunteer

-Planned and organized events and activities with Director for International Programs such as orientation, “Dinner with College President” and field trips.

-Motivated new students periodically to adapt to new environment

-Served as a guide to help new students navigate the city.

Oct 2013 to Jul 2014 Kofi Annan International Peacekeeping Training Centre Accra, Ghana

Assistant Procurement Officer

-Prepared and managed purchase orders and maintained detailed records of procurement activities.

-Tracked movement of orders from purchasing through to payment.

-Ensured on-time deliveries.

-Negotiated and formulated suitable prices with Suppliers.

-Worked with other internal departments such as administration, finance, and operations to resolve issues and concerns.

-Developed and maintained strong relationships with vendors, subcontractors, and suppliers.

-Maintained and updated supplier information such as qualifications, delivery times, product ranges, etc.

-Other clerical duties.

Sep 2012 to Jan 2013 Valley View Association of Marketing Students Accra, Ghana

Executive Secretary

-Compiled and disbursed agenda for board meetings.

-Generated reports for Board Executives.

-Recorded, published and circulated minutes from meetings.

-Drafted proposals and letters for sponsorship.

Achievement - Spearheaded an unprecedented talent show with a fashion show climax as a rebranding strategy for the Association.

Jun 2012 to Aug 2012 Ghana Commercial Bank Accra, Ghana

Customer Service Representative – Front Desk

-Welcomed customers and assisted them with enquiries about account(s) and product(s).

-Generated bank statements and explained its content to customers upon request.

-Processed requests for debit cards and checkbooks and stored upon receipt.

-Created awareness on new products and services.

-Other tasks including receiving incoming calls, filing, photocopying and organizing office space.

Sep 2008 to Dec 2012 Rehoboth Bakery Accra, Ghana

Customer Service Representative

-Welcomed customers and assisted with placements of order.

-Packaged and displayed baked products for sale.

-Assisted customers to make a decision and successful sale.

-Managed customer complaints and relayed to Baker.

-Generated awareness on promotion and new developments.

-Maintained a tidy environment (counter/shelves, sheets and pans).

EDUCATION:

Sept 2009 – May 2013 Valley View University Accra, Ghana

Bachelors of Business Administration (Marketing)

Aug 2016 - May 2018 Wesley College DE, USA

MBA (Entrepreneurship)

SKILLS:

Excellent communication skills.

Organizational skills.

Teamwork/Collaboration.

Strong analytical and problem solving skills.

Attention to detail.

Adaptability.

Time Management.

Creativity.

Coaching, leadership and training/teaching skills.

Office Management skills.

Proofreading.

REFERENCES

Esther Adjei

Supervisor, Member &Client Services

SSNIT Pension House

Email: ******@*****.***.**

Phone: +233-**-***-****

Corine Branch FormerProgram Director 6 For 1 & Key South Program (SCI)

Sussex Correctional Institution

23203 Dupont Blvd,

Georgetown, DE 19947

Email: ***********@*******.***

Phone: 302- 429- 7700

Rebecca Schroding

Former Director of International Programs

Wesley College

340 Sweeping Mist Cir.

Frederica, DE 19946

Email: **********@*****.***

Phone: 302-***-****

Christine McDermott

Director of Student Success & Retention

Wesley College

120 N State ST.

Dover, DE 19901

Parker Library 110

Email: *********.*********@******.***

Phone: 302-***-****

Daniel Kojo Siaw Kwarko

Logistics Manager, KAIPTC

Teshie Road, Accra

Email: ******.******@******.***

Phone: +233-**-***-****

Georgina Moore

Owner of Rehoboth Bakery,

Burma Camp, Accra

Phone: +233-**-***-****

Contact this candidate