Front Office Customer Service
Resume:
TATIANA NJOKI NGANGACV
Tel: +254*********
Email: ***********@*****.***
P.O. Box: 3414-020 Nairobi
Career Objective:
To secure a position whereby hard work, dedication and the ability to acquire new skills will be an advantage to any institution I work for.
To expand my work experiences at a professional institution hence an edge for prospective employment.
Personal Profile:
A Self-motivated and enthusiastic individual who is result oriented, well rounded and creative fast learner also a team player and a add confident communicator aspiring to achieve exceptional results in a challenging and dynamic environment. EDUCATIONAL BACKGROUND:
2020 to 2023: CATHOLIC UNIVERSITY OF EASTERN AFRICA Bachelor Degree in international relations
2017 to 2019: RIARA UNIVERSITY
Diploma in international relations
2012 to 2015: LORETO KIAMBU GIRLS HIGH SCHOOL
Kenya certificate of secondary education
2002 to 2011: NEW HIGHLIGHT PRIMARY SCHOOL
Kenya certificate of primary education
WORK EXPERIENCE
January 2023 till current :TECH GEEKS 254
Responsibilities
● Answering calls and taking customer
● Filing in details of customers needs and requests
● Greeting visitors.
● Managing security and telecommunications systems.
● Handling queries and complaints via phone, email and general correspondence.
● Transferring calls as necessary.
● Taking and ensuring messages are passed to the appropriate staff member in time.
● Managing meeting room availability.
June 2019 to 2022: FRACTIONAL WAREHOUSE
Responsibilities
● Answering question about company’s products and services.
● Processing orders and transactions.
● Resolving issues and troubleshooting technical problems.
● Delivering information about a company’s offerings.
● Providing proactive customer outreach.
● Handling customers complaints.
● Responding to customer reviews.
● Developing and documenting knowledge into helpful content.
● Tracking customer service KPIs and Metrics.
March to May 2018: MINISTRY OF INTERIOR AND COORDINATION OF NATIONAL GOVERNMENT
Responsibilities:
● File management.
● Release of the file on the registry postal for action officers.
● Opening new files.
● Delivery of processed passport.
● Scanning and searching for passports through reference number. SKILLS
● Ability to work under pressure and meet deadlines
● Handling people of different ranks
● Microsoft word, PowerPoint, Microsoft office and Excel
● Ability to work in a team
● Customer service
● Patience, setting work plans and priorities
March l 2024 :Volunteer At Red cross part time
Responsibilities
● Running telephone hotlines to support isolated communities
● Providing comfort and care to people on the moveLeading community health campaigns so people know how to live long and healthy lives
● Search and rescue efforts and reuniting families in the wake of a disaster
● Running youth programmes
April 2024; A.B.I Organic Agriculture Ltd
Responsibilities
● provide the best quality hardware available in the region and certified organic inputs (fertilizers, pest, and disease control, soil regenerators, and bio-stimulants).
● train and offer extensive technical support to ensure that our farmers are successful.
● providing regenerative, sustainable farming systems while utilizing modern technology for both the small-scale and large-scale farmers like no other in Kenya.
REFEREES
Mr. Fred James
Manager
Tech Geeks 254, Westlands mpaka plaza.
Ms. Esther Naipanoi
Team leader
Fractional Warehouse
Mr. Dan Kathare
Supervisor
Ministry of Interior and Coordination (Dept. of Immigration and Registration Persons)
Contact this candidate