Front Desk Customer Service
Resume:
Liza Conde
Customer service/ hospitality
Abilene, TX 79605
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant General Manager
Fairfield Inn & Suites - Abilene, TX
August 2021 to January 2023
Everything I do as a front desk supervisor plus making payments to our direct bills also doing refunds, deal with guest complaints accordingly. I fill in all shifts and iam bilingual. I speak,write, and read English and Spanish.
Front Desk Supervisor
Fairfield Inn & Suites - Abilene, TX
August 2020 to August 2021
I started as a Front Desk Agent in August of 2020,
• Greeted guest and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.
• Informed customers about payment methods and verified credit card data.
• Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.
• Provided information about hotel, restaurants, nearby attractions, available rooms, rates, and amenities.
• Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.
• Ensured compliance with hotel company standards and city hospitality policies.
• Confirmed group reservations
• Instructed team members on hotel products, services, facilities, events, pricing, and policies tp maintain a competent and transparent work environment.
• Got promoted to Frost desk supervisor in October of 2020
• Leading a team and learning to delegate.
• Train new and existing employees, keep virtual and physical records of training, excel the Marriott brand as the Loyalty Champion, identify training needs and implement a strategy, resolve conflict between employees under direction of the General Manager, maintain accounts payable and receivable, determine if disciplinary action was needed as related to the employee handbook. Night Auditor/Front Desk Clerk
Courtyard by Marriott - Abilene, TX
August 2014 to August 2020
Front Desk/Night Audit
• Responsible for guest check-in/out, answering phones, making reservations, transferring calls to guest rooms, taking guest payment, making room keys, providing welcome calls, programming wake up calls, keeping a log of shift activity, balancing the money drawer at the beginning and end of each shift, light housekeeping, assuring the building was locked and secure after 10pm, running night audit and entering managers reports for corporate offices, light maintenance, daily folio and newspaper delivery if required or requested. I posted cancelation and guest no show fees. I did the adjustment logs and did advance deposits. I also did inventory at the end of every month. Medical Biller and Coder (externship)
Sunlife Physical Therapy - National City, CA
December 2012 to February 2013
Handled insurance verifications, authorizations, and eligibility.
• Scheduled and confirmed patient appointments.
• Checked patients in and out, and medical records.
• Answered multi line phones and data entry of patient information. Administration
Victory Outreach Church - San Diego, CA
2010 to 2012
Responsible for filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
• Created PowerPoint presentations for business development.
• Responsible for planning all meetings for the Pastoral staff. Customer Service Representative / Supervisor
Andre Boudin Deli
2007 to 2010
Provided great customer service and handled customer complaints and concerns.
• Greeted customers upon entrance and handled all cash and credit transactions.
• Assisted management with monthly inventory control and weekly stock ordering.
• Responsible for careful handling of all merchandise to avoid damage.
• Read work orders or received oral instructions to determine work assignments and material and equipment needs.
• Responsible for training contract workers to perform general restaurant duties to company standards.
• Compiled inventory lists and worked with vendors for product pricing and special orders. ONGOING DEVELOPMENT / VOLUNTEER EXPERIENCE
Victory Outreach:
• Assist with maintaining a clean and sanitized environment for the children
• Teach the children with different subjects according to the curriculum of the church and as requested
• Complete and other tasks/duties that was required of me Education
Diploma in Medical Billing and Coding
Kaplan College - Chula Vista, CA
2013
Skills
• Bilingual Spanish (10+ years)
• Medical records
• Medical coding
• ICD-9
• Customer service
• ICD coding
• Cash register
• Cash handling
• Hospitality
• Leadership
• Conflict management
• Pricing
• HIPAA
Additional Information
KEY SKILLS
• Bilingual: • Claims appeal procedures • Phenomenal customer service English/Spanish • Insurance processing skills
• Review medical record • Filing and data archiving • Exceptional phone etiquette documentation to identify
• HCFA Common Procedure Coding • Strong oral and written services provided by communication skills
Systems (HCPCS)
physicians
• HIPAA compliance • Meets/exceeds goals
• Assign appropriate CPT-4
• Physician billing
procedure code(s) • International Classification of Diseases
(ICD.9CM) • Staff motivation
• Assign appropriate ICD-9
diagnosis code(s) • Medical bill auditing • Attention to detail
• Submit medical • Medisoft proficient • Excellent research skills documentation to support • Medical terminology • Strong organizational skills billing to third party • Computer charting • Active listening skills payers • Alphanumeric filing • Courteous demeanor
• In-depth knowledge of • Appointment scheduling • Energetic work attitude third-party payer
reimbursement policies
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