Associate Director Strategic Planning
Resume:
Peter Brown
LEARNING AND DEVELOPMENT, HR PROFESSIONAL
Details
*****************@*****.***
Links
Skills
Leadership and Teamwork
Communication Skills
Team Development
Strategic Planning
Data Driven Decision Making
Change Management
Learning Needs Analysis
Leadership
Coaching
Effective Time Management
Project Management
Emotional Intelligence
Influence
Ability to Work Under Pressure
LMS Management
Power BI
Office 365
SharePoint
Salesforce
Profile
Senior level human resource professional with experience in leadership training, coaching, sales, management, operations, data analysis, and strategic planning. Highly motivated successful leader with a proven record and reputation for achieving results by developing and inspiring a successful training force. Talent for collaborating across teams and with senior leadership to implement processes and facilitate change. Dynamic leader and motivator with an effective combination of analytical and interpersonal skills. Highly skilled communicator with ability to influence others.
Employment History
CEO & Consultant, ICD Consulting LLC
JANUARY 2024 — PRESENT
Provide personalized coaching for senior leaders to enhance their leadership skills, strategic thinking, and overall performance.
Facilitate focused coaching sessions designed to equip senior managers with the tools they need to lead effectively and drive their teams to success.
Design comprehensive programs to develop and nurture leadership skills at all levels within an organization.
Realtor at Feels Like Your Home GA Realty, Atlanta, GA
JANUARY 2023 — PRESENT
Negotiated contracts and agreements with buyers and sellers to ensure favorable terms for clients.
Conducted comprehensive market research to advise clients on market conditions, prices, mortgages, legal requirements, and related matters.
Provided expert guidance and support throughout the entire buying or selling process, from initial consultation to final closing.
Provided exceptional customer service, resulting in high client satisfaction and positive reviews.
Associate Director Delivery/Performance Leader at AT&T, Atlanta, GA
JANUARY 2019 — JANUARY 2023
Collaborated across teams and with senior leadership to implement processes and facilitate change. Assessed training needs and formulated training strategy based on data to drive desired outcomes.
●Led team to #1 in trainer performance metrics which includes Business Attainment/Level 4 (98%) and 5-star/Level 1 ratings (4.80).
●Reduced new hire manager training backlog by 50% and improved time to proficiency 200% by establishing on-boarding process for newly hired Assistant Store Managers.
Associate Director Training Delivery at AT&T, Atlanta, GA
APRIL 2017 — JANUARY 2019
Conducted training needs assessments to identify employee skill gaps, resulting in targeted training sessions that improved performance.
●Improved training operations efficiency by implementing a scheduling automation tool which saved 2,808 hours of productivity and produced $140K in cost savings.
●Successfully managed workforce forecasting allowing us to strategically reduce our workforce from 128 instructors to 91 instructors which resulted in an estimated cost savings of 3.5M dollars; improving productivity 9% YOY.
Regional Associate Director Training Delivery at AT&T, Atlanta, GA
MARCH 2014 — MARCH 2017
Led a high performing team of 10 Associate Directors Delivery and 117 Senior Training Managers supporting Retail, Cricket, and Digital Life Organizations totaling over 10k+ employees. Improved operational effectiveness and efficiency as noted by the following accomplishments:
●Produced $14M in cost savings implementing new training platforms TU Virtual Campus and TU Virtual Studios for onboarding new hires.
●Achieved 6-point increase in employee Net Promoter Score creating plan based on employee feedback.
●Led facilities improvement initiative resulting in upgrades for 19 learning labs and distribution of 1300 iPads for instructor and participant use.
●Team achieved #1 ranking in Level 4/Business Influencer training results.
Associate Director Training Delivery, TU Operations – Retail Leadership Development Program at AT&T, Atlanta, GA
FEBRUARY 2012 — MARCH 2014
Led team of 5 Lead Training Managers and 10 Senior Training Managers facilitating leadership, management, and front-line seller training.
Team achieved #1 ranking in Level 4/Business Influencer training results.
Professional Development: 5 direct reports promoted or hired for new roles within various AT&T Mobility organizations.
Collaborated with Design team and Retail Sales Operations team to successfully restructure and redesign the Retail Leadership Development Program which produced 10% reduction in voluntary attrition.
Lead Training Manager Delivery, Retail Leadership Development Program at AT&T, Atlanta, GA
APRIL 2010 — FEBRUARY 2012
Developed, trained, coached, and mentored over 70 college new hires in the Retail Leadership Development Program achieving highest graduation rate (80%) and field performance results.
Collaborated with Retail Sales Operations team to create the Retail Management Development Program which trained top 5% of employees resulting in career exposure/advancement and 5-point increase in employee net promoter score.
Coached senior leaders on leadership and talent development to improve employee engagement by 15% YoY.
Education
Bachelor of Arts, History - University of California, Berkeley
Certificates/License
Everything DiSC Certification, Wiley Education
Strategic Leadership and Management Specialization, University of Illinois at Urbana-Champaign
Prompt Engineering for ChatGPT, Vanderbilt University via Coursera
Georgia Real Estate Agent – Georgia Real Estate Commission (307977)
Extra-curricular activities
Association for Talent Development (ATD), Greater Atlanta Chapter
Director of Engagement – Membership Committee
Organized and hosts ATD 3rd Fridays, informal networking events to foster connections and drive engagements.
Organized and hosts “How Can ATD Help?”, a monthly call for ATD members to speak with industry experts to seek advice, support, and share resources to enhance career growth and development in L&D industry.
President, Historic Hunter Hills Neighborhood Association, Atlanta
JANUARY 2024 - PRESENT
Responsible for the core functions of the organization to enable is to achieve long-term vision. Areas of focus include strategy, budgets, board management, fundraising, program delivery, community outreach, and advocacy.
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