Business unit / Demand Planning / Customer Service Representative

Rica Victoria Daniel Balintucas

*-* ******* **** ****** • Brgy. Bagumbuhay • Project 4 Quezon City • Philippines November 15, 1985 • Mobile No. +63-969-***-**** • Email: ***************@*****.*** WORK EXPERIENCE MCKENZIE DISTRIBUTION COMPANY, INC. Manager - Business Unit

December 2023 – Present

Principal Management

o Executes the role of single point of contact (SPOC) between the principal and McKenzie

o Partners with the principal to grow the business by looking for opportunities in distribution and supply

Supply & Inventory Management

o Achieves high customer service level by ensuring depot days cover are properly maintained through consistent Sales & Operations and efficient branch replenishment

o Establish strong communication line with Sales Team to come up with better forecasting especially on promotions

Funds Management

o Ensures all customer activities are properly documented, approved and funded by drum beating the Promo Work Plan (PWP) Process o Maximize opportunities or returns in trade marketing promotions through monitor of fund usage against budget and evaluating the results of the activities

Principals worked with:

Nestle Purina Philippines

Edgewell Personal Care / Schick Asia Ltd.

Mandom Philippines Inc.

End of Contract Settlements

o Attends to the winding up settlements

o Monitors the timelines of important activities in the settlement o Facilitates the progress of settlement process by ensuring that the requirements such as documentation and necessary computations of both parties are met

Customer Service Representative

December 2019 – December 2022

Stock reservation for top accounts

Inventory Review

Monitoring of outbound deliveries to accounts

Monitoring of promotions and trade activities

Coordination with 3rd party logistics

Monitors warehouse operations of top accounts

Monitoring of Customer Service Level

Review of Penalty computations from accounts

Principal worked with:

Beiersdorf Philippines Inc. (Nivea)

EHS LENS PHILIPPINES, INC.

Supervisor – Material Planning and Warehouse Control August 2018 – March 2019

Checks the forecasts of materials to be used in production

Checks the weeks and months coverage of Main and Sub-materials and its status if within the ideal condition and if not identifies steps to bridge the gap

Checks the Purchase Orders of Material Planners if according to the forecasts

Checks the shipments if within the schedule

Oversees the total activities of Material Planning section with aligned with the agreed direction and plan

ROHM ELECTRONICS PHILIPPINES, INC.

Senior Material Planner – Production Control Department May 2011 – August 2018

Inventory Management : Optimized inventory levels using statistical models to design min/max reorder levels, monitor and ensure inventory accuracy of raw materials throughout the system

Forecasting : Demand forecasting techniques and inputs (e.g. business trends, seasonality, consumption patterns)

Logistics : Supply chain integration, logistics, transportation management and warehouse management best practices

Finance : Analyzes financial results relative to the raw material cost forecast to determine the forecast accuracy trends and financial impacts to the company

Warehouse Operations : Recommends, designs and implements Kanbans within manufacturing operations

Monitors Key Performance Indicators (KPI) to ensure targets are being met

Production planning : Analyses yield, variances for raw material consumption

Production Capacity Planner - Production Control Department April 2010 – April 2011

Computes annual and monthly capacity of production and plans according to different demands of customers

Ensures the material and equipment availability

Computes the needed manpower annually, monthly and daily and ensures that the requirements are being met

EDUCATION University of Santo Tomas

Bachelor of Science in Industrial Engineering

España Manila, Philippines

Graduated 2010

Universidad de Sta. Isabel

Bachelor of Science in Industrial Engineering – High School Department Camarines Sur, Philippines

Graduated 2005

Computer Skills:

• Microsoft Office – Excel, Word, Power point

• Basic Working Knowledge – MRP, ERP

ACCOMPLISHMENTS

Pioneered digitalization activities that improved productivity, reduced cost and provided smoother transaction at warehouses – Rohm Electronics Phils. Inc.

Reduced Penalty Charges of Accounts from 16M to 181K (99.8%) – Mckenzie Distribution Company Inc.

Raised and Maintained High Customer Service Level up to 99% of Nivea for accounts handled that prevented penalty charges from being incurred – Mckenzie Distribution Company Inc.

Received Recognition as “Best in CSL (Customer Service Level)” by 2021 awarded by Nivea – Mckenzie Distribution Company Inc.

Maintained high CSL of Accounts handled that paved way for the company to receive an award from Watsons Philippines as “Distributor Partner of the Year” – Mckenzie Distribution Company Inc.

LANGUAGE English

Filipino

Bicolano

HOBBIES Reading books

AND Exercise and Fitness

INTERESTS

REFERENCES Will gladly furnish personal and professional references on request

Contact this candidate