Customer Service United States
Resume:
Melissa Sacayanan
Customer Services /Administrator Assistant
Duchesne, Utah, United States
****************@*****.***
SUMMARY
Results-driven and compassionate Customer Service Manager/ Administrative Assistant dedicated to delivering exceptional support and service. With a strong passion for helping others and a positive attitude, I leverage my skills and experience to drive business success through:
- Exceptional customer service and issue resolution
- Proactive administrative support and coordination
- Effective communication and team collaboration
- Continuous process improvement and implementation
-Strong problem solving and adaptability skills
WORK EXPERIENCE
June 2020-February 2023
RESTAURANT SERVER
The Cafe Galleria
Midway, Utah, United States
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty Cultivated warm relationships with regular customers Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff Cultivated interpersonal skills by building positive relationships with others Adaptable and proficient in learning new concepts quickly and efficiently. Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification. Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods. June 2006-February 2023
SELF EMPLOYED
SELF EMPLOYED
Duchesne, Utah, United States
Stay At Home Parent
Passionate about learning and committed to continual improvement Exercise leadership capabilities by successfully motivating and inspiring others Work well in a team setting, providing support and guidance. March 2004-April 2006
MEDICAL ASSISTANT/RECEPTIONIST
Avicenna Spine and Joint Care
Park City, Utah, United States
Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required
Provided compassionate support to patients
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers Completed patient referrals to other medical specialists Maintained current and accurate medical records for patients Adhered to strict HIPAA guidelines to protect patient privacy Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
May 2003-May 2005
COCKTAIL SERVER
Heber City
Heber City, Utah, United States
The Other End Bar & Grill - Heber City
Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty Anticipated guest needs and provided proactive service Checked guests identification before serving alcoholic beverages. July 2001-March 2004
CUSTOMER SERVICE MANAGER
Heber City
Heber City, Utah, United States
Assisted in training new employees on Western Union systems, Money Orders, Check Cashing, Smith Tix Sales, Hunting/Fishing Licenses, policies, and best practices, facilitating their smooth integration into the team Managed a team of customer service representatives, fostering a positive work environment focused on teamwork Helped large volume of customers every day with positive attitude and focus on customer satisfaction Utilized strong problem-solving skills to quickly identify and address customer issues Assisted customers with complex financial transactions such as wire transfers or foreign currency exchanges, providing accurate information on fees and exchange rates as needed Oversaw daily operations of the video department
Tracked late fees and following up with customers, reducing outstanding debts owed to the store Resolved customer complaints while prioritizing customer satisfaction and loyalty Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy Answered high volume of customer calls and directed to given department Addressed customer account discrepancies and concerns Kept accurate records to document customer service interactions Learned and adapted quickly to new technology and software applications. EDUCATION
2001-2002
Utah State
Logan, Utah, United States
Utah State University - Logan, UT General
05/2002
• General Studies
2000-2001
Utah Valley University
Orem, Utah, United States
Utah Valley University - Orem, UT Some College (No Degree)
• General Studies
1999-2000
Southern Utah University
Cedar City, Utah, United States
Southern Utah University - Cedar City, UT Some College (No Degree)
-1999
Diploma
Wasatch High School
United States
Wasatch High School - Diploma General
05/1999
SKILLS
Customer Service Management Interpersonal Skills Problem Solving Skills Continuous Improvement Sales Team Player Staff Training Schedule Development Financial Transactions Data Entry Medical Assistance Call Volume Billing Medical Records Time Management Detail Oriented Customer Relations Order Processing
CERTIFICATIONS
Utah On-Premise Alcohol Seller
Utah Food Handlers Permit
Server Training
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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