Customer Service Account Management
Resume:
Darin Sampson
** **** ******* ******, ***** B
Baltimore Maryland 21202
************@*****.***
Main Objective: To gain employment with a company or organization that will
allow me to utilize my professional skills to the fullest while
offering career advancement, challenge and personal growth.
AREAS OF STRENGTH
Demonstrated ability to act decisively under stressful situations and to maintain alertness over sustained periods of pressure;
Ability to research and analyze data and recommend alternative solutions to complex problems;
Ability to independently plan and organize assigned workload priorities and determine the most appropriate approach to accomplish necessary review, coordination, and decision making for assigned projects, and make adjustments to work accordingly.
Skilled in account management, business development, public speaking and communications and aviation technologies.
Skilled in applying technical evaluations of complex aeronautical information Safety & Supervisor management training.
Aeronautical Information Management or Geodesy/Surveying
WORK EXPERIENCE
Health Emergency Preparedness and Response Administration (HEPRA) March 2018 – Present
District of Columbia Department of Health
Washington, DC
Position: Watch Officer
Assists in the direction, coordination, and performance of work involved in the functions of the HSEMA’S Executive Command and Communication Center. As directed, maintains operational liaison with other District and Federal agencies and the private sector. Maintains constant alert for severe weather conditions (heat, snow, sleet, ice storms, windstorms, tornadoes, and hurricanes). Evaluates information received and takes necessary notification action.
Maintain a cleared secret clearance.
Assists in the preparation and content of written procedures for conducting emergency preparedness operations.
Provides guidance, advice and assistance to the team staff regarding procedures.
Assists in providing a capability to respond to a variety of natural and man-made emergency disaster situations.
Issues alert notifications to civil and military agencies within the District.
Alerts and mobilizes elements in response to emergencies.
Maintains logs and chronology of events used by emergency operations personnel.
Assists in assuring a constant state of readiness on the part of the HECC to react to local emergencies.
Utilizes a wide range of communication resources including telefax, monitoring devices, news reporting services, computer based systems, weather information services, telephone, and other governments information and communication systems.
Knowledge of District and Federal governmental structures and resources. Knowledge of the background and objectives of Federal, State, and local emergency management programs.
Still in use of a variety of communications equipment and skill in the use of a computer terminal.
Other duties as required
Darin Sampson
24 East Madison Street, Condo B
Baltimore Maryland 21202
************@*****.***
American Medical Response (AMR) February 2016 – February 2018
Washington, DC
Position: 911 Emergency Communications Dispatcher
Answer calls and gather all the information necessary to fulfill service requests and responsible for dispatching the appropriate emergency medical personnel based on response protocols and the needs of the run. Also responsible for processing requests by field crews for additional assistance and facilitating the flow of information between members of the administrative staff and field personnel.
Respond to emergency and non-emergency calls for assistance and information, providing dispatch and communication support services for police, fire, emergency, and related services.
Responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources.
Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
Allocates EMS resources properly as the need arises by application of appropriate decision making rules and approved protocols.
Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
Responsible for accurate and complete data entry for the shift.
Responsible for generating applicable reports and checking for accuracy.
Other duties as defined by the formal job description.
Verizon FIOS March 2015 – January 2016
Leesburg, VA
Position: Instructor
Managed, trained and mentored over 5000 Verizon management employees providing “hands-on” training including voice, data and video services for residential and small business customers.
Assisted in developing training curriculum for established training programs and facilitated workshops for FIOS installation and maintenance.
Delivered classroom "hands-on" training for FiOS triple play installation and maintenance.
Taught four Programs of Instruction in Voice, Data, Video installation play and maintenance
Built and altered training labs to accommodate new training Initiatives and changes in current curriculum
Ensured that Smart Aware Focused Equipped (SAFE) is practiced at all times according to Occupational Safety and Health Administration policy.
DC Army National Guard May 2007 – January 2015
Fort Belvoir, VA
Position: Aviation Operations Specialist
Conducts preflight pilot briefings in accordance with National Guard regulations and directives. Brief pilots on mission, aircraft and flight plan. Briefs and provides pilots with information on mission restrictions; on-route navigational facilities and equipment, hazards and terrain; weather forecasts; notices to airmen (NOTAMS).
Processes extended and local clearances, including examination for conformance with flight rules and regulations. Processes, clears and transmits flight plans and flight progress messages to appropriate agencies (FSS, ACT tower, ARTCC) which may require use of service B equipment. Responsible for initiating search and rescue for overdue aircraft and implementing the crash rescue plan in the event of an aircraft accident.
Prepares, maintains and files records, charts, graphs, and reports allied to flight operations and flight training activities such as aircraft utilization reports, aircrew information reports, individual flight records, notice to airmen (NOTAM) file and airfield data. Maintains and accounts for aircrew training records, medical recommendations, aeronautical orders, physiological training, and aviation service data. Maintains arrival and dispatch records for inbound and outbound aircraft. Schedules and dispatches assigned aircraft and aircrews. Serves as the Synthetic Flight Training System (SFTS) coordinator by scheduling and providing necessary administrative support for aviator training.
Maintains current file of aircraft flying regulations and navigational information such as radio facility carts, instrument approach procedure charts, aeronautical charts, Airman's Information Manual (AIM), airport directory, location identifiers, ATC procedures manual and Army Flight Information Publications.
Supervises on-the-job training of unit flight operations personnel performing equivalent training or accomplishing a split unit training assembly at the facility.
SKILLS AWARDS CERTIFICATES TRAINING
SECURITY GUARD & FIREARM TRAINING/SKILLS
Homeland Security Training
Red Cross Adult & Pediatric First Aid/CPR/AED Training
OC Spray Course (Use & Concepts of Aerosol Weapons)
Baton Training (Monadnock Expandable Baton)
TECHNOLOGY SKILLS
Microsoft Office Suite (Word, Excel)
CERTIFICATION{S}/LICENSE(S)
Aviation Life Support & Equipment (ALSE)
Aviation Security
District of Columbia Security Officer License
ORGANIZATIONS
DC Army National Guard NCO President 2010 – 2012
AWARDS & ACCOMPLISHMENTS-ACCOUNT MANAGEMENT
Consistently over-achieved sales goals and plans
Turned negative cash flow accounts to positive revenue generators
Established and maintained relationships with C-Level decision makers
Promoted to Regional Manager with a Fortune 50 Company within the first 30 days of employment
Record of progression to positions of wide-ranging responsibility and authority
Employment history with global technology leaders
Expertise in Federal sector, marketing and business development.
AWARDS & ACCOMPLISHMENTS-AVIATION
Applied comprehensive knowledge of statistics, flight inspection procedures, instrument flight procedure, and detailed knowledge of all type of airport and navigational facilities and components to validate completed records.
Created Standard Operating Procedures booklet as part of specialized projects that provided beneficial improvements
Initiate, coordinate, and provide training to more than 600 flight lines, 80 pilots, 40 crew chiefs and 10 medics
Air Field DC Army National Guard (DC ARNG) Operation Supervisor
FEMA CERTIFICATIONS
National Incident Management System (NIMS)
National Response Framework
Developing and Managing Volunteers
Decision Making and Problem Solving
Effective Communication
Leadership and Influence
Emergency Planning
Fundamentals of Emergency Management
ICS for Single Resources and Initial Action Incident
Introduction to Incident Command System
An Introduction to Exercises
An Introduction to Hazardous Materials
Active Shooter
Anticipating Hazardous Weather and Community Risk
Professional and Personal References Furnished Upon Request
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