Customer Service Data Entry
Resume:
Dorrina Williams
Austell, GA *****
********@*****.***
To utilize my business acumen that combines strong management, customer service, administrative and communications expertise to promptly establish efficiency, resolve issues, and optimize productivity. Willing to relocate to: South Carolina - Atlanta, GA - Florida Authorized to work in the US for any employer
Work Experience
Driver
The Pull up Queen-Atlanta, GA
November 2019 to Present
• Provided rides to scheduling clients in and out of state
• Ran Errands per customer request
• Delivery / courier services for local small business Credit and Account Services Rep
Comcast-Smyrna, GA
2017 to November 2019
• Researches disputed delinquent account balances, correcting any errors, including misapplied payments or overpayments. Analyzes questionable sales and processes bankruptcies.
• Reviews assigned account records to determine which customers must be contacted for collection of overdue accounts. Researches and investigates customer issues, ticketing issues, and customer issues submitted to the departmental email box.
• Maintains credit history file on all accounts and maintains records to document collection efforts. Performs QC for bad debt on installs.
• Posts checks received daily and maintains a running record of unpaid invoices.
• Manages administrative function of assigned accounts by auditing updates to Change of Address and purging records of deceased customers.
Customer Services Ticket Agent
Hired Dynamics/ nCourt-Kennesaw, GA
2016 to 2017
• Customer service agent at n Court which provides high-tech, high-service payment processing services for thousands of government entities across the United States.
• I use secure, easy-to-use payment sites, conveniently make payments using their credit cards, debit cards, ACH, and other electronic payment methods.
• I help customers easily manage payments for citations, fines, fees, parking tickets, probation, taxes, utilities and more.
Education
Certificate
Dunwoody College of Technology - Minneapolis, MN
Skills
• Excel (8 years)
• Ms office
• Driving (10+ years)
• Courier (5 years)
• Analysis Skills
• Records Management (2 years)
• Payroll
Assessments
Warehouse safety — Proficient
August 2024
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
July 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Legal skills — Proficient
July 2024
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Typing — Completed
July 2024
Transcribing text
Full results: Completed
Work style: Reliability — Proficient
August 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Data entry: Attention to detail — Proficient
July 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• o Excellent Customer Service & Call Center Service Operations
• o Complaint Handling/Dispute Resolution Expert
• o Sales Lead Generation Expert
• o Data Entry / Records Management
• o Comprehensive Administrative Support
• o Exceptionally detailed oriented
• o Strong investigative expertise
• o Robust Analytical Skills
• o Adept at transnational review and processes
• o Microsoft Applications (i.e. Word, Excel, Access, etc.)
• o Project management skills
• o Strong writing and verbal communication skills
• o Ability to work within a matrix organization
• o Expert working knowledge of internet search techniques, MS Office with an emphasis on Excel, and overall PC skills
• o Effective negotiations and collaboration skills
Contact this candidate