Customer Service Community Manager
Resume:
Meredith Lightcap
Chandler, AZ
**********@*****.***
Experienced in high moving, high detailed industries with exceptional customer service skills, including HOA management, business development, non-profit operations management, client/associate networking, training and leadership. Education
Bachelors of Science
Broadcast Journalism with a minor in Business Administration June 1993 - 1997
Work Experience
Community Manager
Tri-City Property Management Services, Inc.
May 2023 - August 2024
Responsible for day to day operations of nine associations, both condominium and single family. Community Director
Associa - Colby Management
June 2021 - October 2022
Director over 12 Community Managers; train and mentor managers. Prepared and submitted proposals for management services. Provided vendor relations company wide. Managed four age-restricted condominiums. Attended Board meetings and homeowner meetings; responsible for escalated called from clients. Assigned portfolios to staff; arranged and scheduled training internally and with outside vendors. Achieved a seamless working environment with corporate office.
Trestle Management Group
Senior Community Manager
October 2019 to June 2021
Senior Community Manager of 8 to 10 single family community associations ranging from 50 to 600 lots. Provided exceptional customer service to homeowners, assisting in compliance questions, accounting issues and architectural review. Advised Boards of Directors and managed operation functions, budget preparation, assessment collection, delinquent assessment collection, architectural review, communications with residents. Facilitated meetings; oversaw and advised vendors contracted to associations. Provided management level support to a team of managers; sat on Committee to standard and develop manager training. Covered properties for the team in emergencies. Meredith Lightcap
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Senior Community Manager
Kinney Management Services
August 2017 to October 2019
Senior Community Manager of 10 single family community associations ranging from 75 to 1110 lots. Provided excellent customer service to homeowners, Advised Boards and managed the day to day operations.
On-site Manager
City Property Management
January 2011 to July 2017
Managed a community of 2200 homes, specializing in small town hospitality. Oversaw Committees and budget preparation. Worked directly with the Board of Directors President on special projects.
Skills
Customer Service Management Marketing
Strategic Planning Retail Sales
Budget Preparation Training
Microsoft Office Suite Portfolio Management
Google Office Suite Vendor Management
Property Management Executive Support Management
Financial Management Personal Assistant
Office Management Report Analysis
Financial acumen Bookkeeping
Communications
Fair Housing and ADA Accommodations
Certiļ¬cations and Licenses
Certified Arizona Association Manager August 2011 to Present Certified Manager of Community Associations July 2004 to Present
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