Patient Care On-Site
Resume:
Thelma De Santiago - Prefer Tommie.
************@******.***
Cedar Park Dr 78613
SUMMARY
Bilingual Licensed Vocational Nurse, with over 40 dedicated years in a high paced multi-specialty medical facility. Have experience with various EMR systems including Athena, Epic, ECW, and trained to deliver Diabetic Patient Care, Injections, Emergency Room Triage, Lab Draws, Scheduling, and comprehensive patient referrals to various specilaity facilities. EXPERIENCE
HCA – ADC Fammily Practice
2400 Cedar bend Drive – Suite 300
Austin, Texas 78758
September 25, 2023 to Present: Staff Nurse, LVN
Duties include but not limited to:
• Currently staffing two floors with physician as front-line nurse triage specialist
• First responder in clinical emergencies on-site
• Phone triage/return of patient calls
• Managed provider buckets
• Managed patient cases
• Ordered labs /imaging
• Processed and filled orders for medications
• processed pre-authorizations for medications and procedures
• Upkeep of patient clinical documents
• Administrated phone messages
• Management of miscellaneous patient documents and unlabeled documents
• Processed and managed patient follow-up care
• administered in-clinic diabetic teaching
• Teaching medication administration for patients out-of-clinic care
• Teaching for patient injection administration
• Maintain clinical stock of medications
• Fostered pharmaceutical relationships for clinic samples
• ONLY translator for Spanish-speaking patients
• Administered rooming of patients with a medical history and in-room vitals
• Administered in-clinic EKG
• Processed and obtained hospital records and ARA imaging records
• scheduling patients
Ascension Seton Family of Doctors Balcones Woods
11149 Research Blvd Ste. 210
Austin Tx 78759
January 21, 2018 to September 8, 2023: Staff Nurse/Phone Triage Nurse Duties include but not limited to:
• First responder in clinical emergencies on-site
• Phone triage/return of patient calls
• Managed provider buckets
• Managed patient cases
• Ordered labs /imaging
• Processed and filled orders for medication
• processed pre-authorizations
• Upkeep of patient clinical documents
2
• Administrated phone messages
• Management of miscellaneous patient documents and unlabeled documents
• Processed and managed patient follow-up care
• administered in-clinic diabetic teaching
• Teaching medication administration for patients out-of-clinic care
• Teaching for patient injection administration
• Maintain clinical stock of medications
• Fostered pharmaceutical relationships for clinic samples
• ONLY translator for Spanish-speaking patients
• Administered rooming of patients with a medical history and in-room vital
• Administered in-clinic EKG
• Processed and obtained hospital records and ARA imaging records
• scheduling patient
January 1, 2018 – September 8, 2023: Staff Nurse /Phone Triage Nurse Duties include but not limited to:
• First responder in clinical emergencies on-site
• Phone triage/return of patient calls
• Managed provider buckets
• Managed patient cases
• Ordered labs /imaging
• Processed and filled orders for medication
• processed pre-authorizations
• Upkeep of patient clinical documents
• Administrated phone messages
• Management of miscellaneous patient documents and unlabeled documents
• Processed and managed patient follow-up care
• administered in-clinic diabetic teaching
• Teaching medication administration for patients out-of-clinic care
• Teaching for patient injection administration
• Maintain clinical stock of medications
• Fostered pharmaceutical relationships for clinic samples
• ONLY translator for Spanish-speaking patients
• Administered rooming of patients with a medical history and in-room vital
• Administered in-clinic EKG
• Processed and obtained hospital records and ARA imaging records
• scheduling patient
Lonestar Circle of Care
11111 Research Blvd
Austin,Tx 78759
Pediatric Nurse
Duties included but not limited to:
• Processed and managed patient in-room history and vitals
• Processed in-clinic patient check-in and check-out
• Obtained and managed patient medical and hospital records
• In-clinic phlebotomists
• Responsible for updating medication lists
• Monitored and managed provider schedule
• Responsible for acquiring and verifying patient insurance information
• Responsible for obtaining prior authorizations & visit extensions
• Responsible for scheduling new patient and follow-up patient appointments
• Responsible for phone triage & patient call returns 3
AGE of Central Texas
3705 Cedar St Austin, Tx 78705
June 2015 - April 2016: Staff Nurse
Duties included but not limited to:
• Processed and managed all new client Intake Evaluations
• Primary Contact with Physicians’ office for orders
• Primary Contact with Clients & Families to relay information and care instructions
• Managed day-to-day communication of patient’s mental & physical changes to providers
• Managing & Maintaining Medical Records
• First Responder for emergencies
• Managed Diabetic Sugar Testing / Insulin Injections
• Primary administrator of medications
• Assisted with daily client activities
Staff LVN, Austin Regional Clinic
Austin, TX — June 1993 - May 2015
Family Practice: Gary Beach, M.D.
1993– 1996: Primary LVN
Duties included but not limited to:
• Processed and managed patient in-room history and vitals
• Primary person responsible for updating medication lists
• Responsible for updating patient records
• Responsible for stocking & cleaning patient rooms
• Administered Immunizations
• Administered EKGs
• Responsible for patient catheterizations (pediatric and adult)
• Responsible for returning patient calls
• Processed sending patient lab results
• Assisted with patient referrals & appointments to specialist Internal Medicine: Manish Naik, M.D.
1996 – 2001: Primary LVN,
Duties included but not limited to (In Addition to Above):
• Administered Patient IVs
• Responsible for in-clinic patient lab draws
• Administered patient allergy injections
• Administered patient steroid injections
• Administered IM/IV pain medication to patients
• Administered oral medication
• Managed geriatric patient care
• Assisted physician with home care visits
• Delivered HIV education to patients
• Delivered diabetic education to patients
Family Practice: Gary Beach, M.D.
2001 – 2015: Primary LVN
Duties included but not limited to (In Addition to Above):
• Responsible for phone triage of patient calls
• Delivered diabetic education to patients
• Administered orthopedic injections
• Responsible for cleaning & set-up of sterile field for in-office procedures
• Assisted in Minor Procedures
• Administered patient ear irrigations
• Responsible for patient cyst removals
• Responsible for toenail removals
• Responsible for obtaining patient consent forms
• Assisted with patient irrigation & wound dressing 4
• Delivered patient education
• Delivered in-home patient care and education for family members
• Trained to Apply & Remove Splints & Casting
Flu Clinic Nurse - 2013 – 2015
Duties included but not limited to:
• Assisted with scheduling of CN
• Responsible for nightly setup/takedown clinic site
• Responsible for preparation and administer of patient immunizations
• Administered regular, P-Free, High Dose & Flu Mist medications
• Responsible for update of patient records
• Delivered patient Flu education
• Managed Family Practice & Pediatric Patient care After Hours Floor Charge Nurse
Duties included but not limited to:
• Managed Family Practice & Pediatric Patient care
• Assisted in multiple clinic providers in urgent care needs
• Administered laceration repairs
• Responsible for splinting patient injuries
• Delivered patient stitch removal
• Responsible for patient TB test verification & documentation
• Verified Immunization & Medication Verification
• Administered patient ear irrigations
• Provided End-of-Day report to AH management
LVN at ARC Health Fairs & Patient Education Seminars around the Austin Community
• Women’s Health
• Blood Pressure Checks & Education
• Diabetic Checks & Education
• General Pediatric Health Education
• CPR Certification 1993 – 2015
Accomplishments
• 1995 Heart of CMS Award Recipient
• 2006 Heart of CMS Award Recipient
• Multi-time recipient of ARC KUDOS
EDUCATION
Lubbock Vocational School of Nursing
LVN Licensed — 1980
Ysleta High School
Diploma - 1973
Volunteer Experience
Volunteer Health Care Clinic SxSW, LLC
4215 Medical Pkwy PO BOX 685289
Austin, TX 78756 Austin, TX 78768
2008 – Current 2000 - current
Volunteer Registration Crew Shift Leader
REFERENCES
Please see attached letters
Laura Hurst Michael Martin, M.D.
ph # 512-***-**** ph# 512-***-****
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