Customer Service Call Center
Resume:
Alexis Durant
Charlotte, NC *****
************@*****.***
Self motivated, versatile, industrious and self-driven, known for ability to build relationships and educate customers, resulting in customer satisfaction, retention, and customer loyalty. I'm very outgoing person who loves to learn new things and is an all around people's person. I am a leader and always want to be "the" example.
Authorized to work in the US for any employer
Work Experience
Medical Call Center Representative
Meduit-Cha
July 2024 to Present
ESSENTIAL JOB FUNCTIONS:
Helping patients understand financial responsibility in a helpful and non-threatening manner Taking inbound and making outbound calls to patients regarding outstanding balances. Meeting or exceeding established metric goals
Everyday Banker
Wells Fargo-Charlotte, NC
January 2021 to Present
• Taking on inbound calls assisting our customers with their online banking services, checking balances, filing disputes on unauthorized transactions and providing excellent customer service. Also providing info for their bill pay accounts, sending money through Zelle or ExpressSend. Collections Specialist
OneMain Financial-Fort Mill, SC
June 2019 to January 2021
• Taking in inbound and outbound calls assisting customers to see which financial programs would better assist them as well as to see if they qualify for additional funds
• Maintain and note all of needed information and document the statuses on customer and account. Work with team members to best solution for customer. Eligibility Representative
Cigna/Accredo-Charlotte, NC
December 2017 to June 2019
• Assist patient’s by running claims with their insurance company to see if medication is covered. Also performed prior authorization request, copay assistance along with other assistance programs for the patient.
Patient Service Representative / Trainer
AmerisourceBergen-Fort Mill, SC
January 2013 to October 2017
• Assist patients with financial assistance for their medication.
• Help train new internal/external employees using our Patient Plus system. Sales Agent
Red Ventures-Fort Mill, SC
April 2009 to January 2013
Responsibilities
• Qualifying customers by taking Inbound and Outbound calls. Following our systems and connecting them to their licensed agents.
• Exceeded sales and quality goals, positively impacting business performance.
• Provide a consultative sales experience with tailored solutions to meet customers' needs.
• Establish customer loyalty by placing follow up calls for customers needing further assistance. Accomplishments
• I was promoted in the year with this company as a team leader. Skills Used
• Microsoft Office. Orvis and using GIST
Education
High school diploma
Olympic High School
August 2006 to June 2010
Skills
• Front Desk (5 years)
• Customer Service (10+ years)
• Call Center (7 years)
• HIPAA (5 years)
• Medical Records (3 years)
• Microsoft Outlook (5 years)
• Computer skills (10+ years)
• Microsoft Excel (5 years)
• Medical coding
• Medical collection
• Communication skills
• HIPAA
• Typing
• Front desk
• Customer service
• Accounting
• Windows
• Medical terminology
• Banking
• Presentation skills
• Cold calling
• Financial services
• Sales
• Shift management
• Microsoft Word
• Microsoft Outlook
• Microsoft Office
• Microsoft Excel
• Time management
• Customer support
• Phone etiquette
• Organizational skills
• Computer skills
• English
• Data entry
• Insurance verification
• Google Suite
• CRM software
• Upselling
• 10 key typing
• Epic (Less than 1 year)
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