Service Operations Coordinator
Resume:
Avis Houston
Coordinator
Springfield, MO *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Bakery Manager
Dunkin Donuts Springfield, MO
Oct 2023 to Present
In charge of all bakery products, for sale within the store. Follow recipes and train others to do the same. Inventory, ordering, keep track of daily sales. Maintain a clean and orderly workspace. Operations Coordinator
Country Home Elevator & Stair Lifts - Brighton, MO April 2023 to May 2023
Coordinate scheduling between multiple departments and vendors. Track multiply projects, from sales to install. Proofread contracts, blueprints, and invoices for accuracy and pay close attention to detail. Technical writing and training when needed. Work with General Contractors on commercial and residential sites. Meet deadlines, weekly record and run reports for Management. Lots of emailing and phone calls, meetings, conference calls, and note taking. I key in orders, coordinator the site surveys, pre wires, and installations. Make sure the customer has all the information and that all "loose ends" are taking care of to the customers satisfaction.
Commercial Cordinator
Mediacom Communications Corporation - Springfield, MO July 2020 to April 2023
Coordinate service and the delivery of Advanced Services for MVS/PRI and SIP for businesses nationally. Approve contracts, proofread paperwork and coordinate conference calls installs and pre wires. Key orders, order equipment, and coordinate with multiple departments including sales, technical, construction, and scheduling.
HR Coordinator
Mediacom Communications Corporation - Springfield, MO September 2017 to July 2020
Responsible for assisting with recruiting, employee record-keeping, scheduling interviews, producing reports on HR activity, and planning workplace preparation for meetings, conferences. Learned excellent organizational, people and time management skills. Internet Support Specialist
Mediacom Communications Corporation - Springfield, MO September 2016 to September 2017
Troubleshoot internet, phone, and video services and issues. Lots of customer service and sales. I deal with lots of different kinds of people, from all over the united states, who are usually not happy. Making customers happy, handling, fixing, listening, and calming down difficult situations, is a job I do very well and take a lot of pride in at Mediacom.
Met deadlines, processed payments. Assisted owner in every aspect of office that ran three different businesses.
Receptionist/Dispatcher
ADZ Trucking - Springfield, MO
March 2015 to August 2015
Answer multi-phone lines, dispatch drivers and update, maintain, and convey load board information, problem-solve truck and trailer issues between maintenance and drivers, as well as office staff. Assist owner and manager in all aspects of the office, including accounting and payroll, HR and recruiting. Lots of great customer service, maintain a great relationship and re pore with customers and staff.
Forklift Driver
Reckitt Benckiser/Frenchs - Springfield, MO
September 2012 to December 2014
Unloading trailers, pulling pallets of product, forklift driving, push pull forklifts, reach forklifts, shipping and receiving
CMA
Bristol Manor - Willard, MO
February 2011 to January 2012
Was an an assistant to the Manager, ran all aspects of medical office, answered phones, talked with doctors, and family. Passed medication, filled out paperwork correctly and in a timely manner. Secretary
Moore Property Management - Kansas City, MO
August 2009 to February 2010
Customer service, answered phones, obtained rent payments, filing, data entry, assistant to manager, computer work and paper work.
CMA
Albany Place - Bolivar, MO
January 2009 to July 2009
Pass medication, cook, clean, make appointments and set up transportation for residents, assistant to office manager.
Store Manager
Advance America - Bolivar, MO
October 2005 to November 2008
1
Opened and closed store. Complied with company and state laws to provide short term loans to customers. Responsible for balancing safe and money drawers. Hired, trained, and managed other employees. Experience with making schedules, profit and loss reports, budgets, marketing, and ordering supplies.
Education
Associates in Computer Science
Vatterott College Springfield - Springfield, MO
December 2004
Skills
• Customer Service (10+ years)
• Guest Service
• Reception
• Front Desk
• Front Office
• Property Management
• Medication Administration
• Multi-line Phone Systems
• Proofreading
• Office experience
• Office management
• Calendar management
• Phone etiquette
• Telecommunication (2 years)
• VoIP (3 years)
• Schedule management (3 years)
• Project coordination (3 years)
• Data entry
• Typing
• Phone triage (6 years)
• Customer support (10+ years)
Certifications and Licenses
ServSafe
Present
Assessments
Technical support — Proficient
January 2023
Performing software, hardware, and network operations Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Project timeline management — Proficient
April 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Office manager — Proficient
March 2023
Scheduling and budgeting
Full results: Proficient
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
April 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Administrative assistant/receptionist — Proficient March 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Home health aide skills — Proficient
March 2023
Providing care to patients in a home setting
Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I'm easily teachable, very easy to work with, and handle people and pressure well. I believe the day is what you make it, and getting in a hard days work is a great way to make it. There is nothing more powerful than a made up mind.
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