Store Manager Customer Service

Monique Stovall

Humble, TX *****

************.****@*****.***

337-***-****

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction.

Regularly exceed sales goals. A master in the art of upselling. Work Experience

Associate Store Manager

Life Storage - Humble, TX

September 2022 to May 2023

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Renting storage spaces & selling store merchandise

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Working face-to-face with customers, providing excellent service and build excellent rapport with new and existing customers, while enhancing your customer service and sales skills and experience

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Accepting payments and completing daily bank deposits

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Keeping the property and office clean and tidy, walking around the property performing lock checks and showing the units to customers

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Physical requirements of the job include daily walks of the property, cleaning the units and the property, opening and closing the storage doors (up to 50 lbs.), and similar light activities

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Other general office duties

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A Team Player-We will leverage the experience and talent of every team member to achieve extraordinary results.

Assistant Store Manager

Family Dollar

March 2021 to December 2021

· Primary responsibilities include setting employee schedules, delegating work, hiring and training new- workers, and ensuring customer satisfaction.

· Responsible for providing exceptional service to our customers. A key priority includes assisting the Store Manager in the daily operation of the store. Under the direction of the Store Manager, you will also be responsible for maintaining inventories, store appearance and completing daily paperwork.

· Principal Duties & Responsibilities :

· Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.

· Maintains a presence in the store by providing excellent customer service.

· Ensures a clean, well-stocked store for customers.

· At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.

· Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.

· Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.

· Supports Store Manager in loss prevention efforts.

· Assumes certain management responsibilities in absence of Store Manager.

· Follows all Company policies and procedures.

Manager

Jeans Creole Cooking & Barbecue - Lake Charles, LA January 2019 to April 2019

· Planned menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.

· Created specialty dishes and developed recipes to be used in dining facilities.

· Maintained food and equipment inventories and keep inventory records.

· Carved and trimmed meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches.

· Baked breads, rolls, cakes, and pastries.

· Planned and priced menu items.

· Washed, peeled, cut, and seeded fruits and vegetables to prepare them for consumption.

· Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.

· Collected payments from customers.

· Presented menus to patrons and answer questions about menu items, making recommendations upon request.

· Took orders from patrons for food or beverages.

Restaurant General Manager

wingstop

April 2014 to August 2018

· Recruited, hired, trained, and coached over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.

· Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.

· Consistently exceeded monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.

· Investigated and resolved complaints regarding food quality, service, or accommodations.

· Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

· Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.

· Counted money and bank deposits.

· Scheduled staff hours and assigned duties.

· Tested cooked food by tasting and smelling it to ensure palatability and flavor conformity.

· Performed food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.

· Ordered and purchased equipment and supplies.

· Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.

· Monitored compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities. Cook

Isle of Capri Casinos

August 2014 to May 2016

· Inspected and cleaned food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.

· Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

· Inspected and cleaned food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.

· Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

· Ensured food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.

· Seasoned and cooked food according to recipes or personal judgment and experience.

· Portioned, arranged, and garnished food, and served food to waiters or patrons.

· Weighed, measured, and mixed ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.

· Operated large-volume cooking equipment, such as grills, deep-fat fryers, or griddles.

· Read food order slips or received verbal instructions as to food required by patron and prepared and cooked food according to instructions.

· Cleaned, stocked, and restocked workstations and display cases.

· Maintained sanitation, health, and safety standards in work areas. Cashier Cook

Buffalo wild wings

November 2006 to June 2012

· Received payment by cash, check, credit cards, vouchers, or automatic debits.

· Answered customers' questions and provide information on procedures or policies.

· Issued receipts, refunds, credits, or change due to customers.

· Greeted customers entering establishments.

· Supervised others and provided on-the-job training.

· Assisted customers by providing information and resolving their complaints.

· Maintained cleaned and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

· Established or identified prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.

· Answered incoming phone calls.

· Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

· Calculated total payments received during a timed period and reconciled this with total sales. Education

Associate's degree in Applied Science

SOWELA Technical Community College - Lake Charles, LA August 2012 to January 2013

High school diploma

lagrange high school - lake charles, louisiana, US 2005

Skills

• Accounting & Budgeting

• Service Orientation

• Experienced in most restaurant positions

• Word processing software

• Poised under pressure

• Management of Personnel Resources

• Monitoring

• Proficient with POS systems

• Excellent interpersonal and communication skills

• Active Listening

• Fun and energetic

Certifications and Licenses

Food Handler Certification

Contact this candidate