Customer Service Expert
Resume:
Rebecca Nani James-White
****B Marlborough Rd.
Fayetteville, NC 28304
**************@*****.***
Highlights:
Dependable
High Integrity
Organization skills
Multi-Tasker
Leadership skills
Fast learner/coachable
Goal oriented
Customer Service Expert
Summary:
Excels in fast-paced, deadline-driven environments. Client focused with broad knowledge leadership skills while demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service. Award-winning retail customer service expert.
Accomplishments:
Consistently exceeded daily sales targets with an average of $2,500-$4,000 and 14% PA goal.
Received 75-100 “exceed expectations” ratings on performance reviews in 8 month time period.
Consistently exceeds monthly sales goals
Promoted from Consultative Sales Associate to Sales Lead in 14 months
Experience:
Sales Lead February 2015-current
Sears Outlet - Fayetteville, NC
Inform associates of daily sales goals and following-up with each one consistently to assure goals are being met.
Making sure the Ad is set throughout the entire store when new weekly sells begin.
Holding sales team accountable and making sure they are following company guidelines
Leading by example when it comes to metrics and meeting sales goals
Leading by example when it comes to presenting an excellent customer service experience for our customers.
dependent Insurance Sales Agent April 2013-August 2014
World Financial Group INC. - Salt Lake City, HI
Daily web networking to recruit and educate customers on product and service offerings
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Oversaw all daily operations on 8 sales agents that I personally recruited
Store Manager Jan.2012-August 2014
Jamba Juice – Honolulu, HI
Held each team member accountable for achieving brand and performance goals.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Processed inventory and maintained organized stocked shelves.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Generated weekly schedule to meet budget on payroll
Trusted to oversee two other local locations while Managers were on Personal vacation
Store Supervisor Nov. 2011 – Oct. 2012
Video Visions – Santa Rita, GU
Answered customers’ questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Maintained visually appealing and effective displays for the entire store.
Communicated store policy violations to the leadership team in a timely manner.
Recruited, hired, developed and retained retail talent for the company.
Education: Extra Curricular Activities:
Cape Fear HS – Fay. NC 2010 Diploma
Awarded Most Dependable 2007-2010
Volunteer for HOPE Summer Feeding Prog.
Section Leader for award winning Marching Drumline
Hope Christian Church Young Adults Leader
Graduated with 3.6 GPA
Volunteer for Help Feed Each Other Kitchen
Science Olympiad
Math counts
Class Secretary
References:
Available upon request.
Contact this candidate