Call Center Customer Service

RESUME

Delois Hawkins

*** ********* ***, **

Atlanta, Georgia 30331

404-***-**** **********@***.***

QUALIFICATIONS:

•Effective Customer Service techniques.

•Analytical and problems solving skills.

•Multi-tasking & fast pace learning abilities.

•Both team player and independent hands-on worker

EXPERIENCE:

Shiftsmart (Remote Work From Home) April 2020 – Present

16000 Dallas Parkway, Suite 550

Dallas, Tx 752nefits and place48

Soleo Health-Outbound Survey Caller

CNSI-Wyoming Medicaid-Inbound Customer Services Representative – I assisted member with their benefits and claims.

Small Business Administration - Inbound Call Center Representative – I assisted customers with their SBA loans

Dynata Call Center - Outbound Survey Caller

United Health Care – Inbound Customer Services representative – Assist member with their Healthy Benefits Flex card and place phone order.

RETIREMENT

March 28, 2012 – Present

L-3 Communication Display Systems

Alpharetta, Georgia 30004

February 6, 1995 - March 27, 2012

PAYROLL SUPERVISOR

•Process Bi-weekly and monthly payroll for 350 employees

•Data entry of all new hires, terminations, rehires, and transfers

•Auditing and keying timecards into payroll systems

Complete time and attendance report

•Responsible for stop payments and handling of all garnishments

•Calculate and process of Employee Leaves of Absence payments

Maintenance of the PTO and Vacation Accrual report for all employees

•Process Bonus and Commission Checks

•Process all salary changes and retro adjustment

Enter all employee direct deposit

•Preformed Payroll auditing pre and post processing to ensure accuracy, compliance, overall balancing and reconciliation.

•Process HR paperwork; new hires, benefits, salary changes and other deductions

•Distribute paychecks

•Accounts Payable/Receivable when needed

•Prepare and reconcile journal entries and bank deposits

•Served as cashier for daily petty cash

SKILLS

MS Word for Windows, Excel, Office and Lotus 123

Payroll Systems: UltiPro, ADP, Ceridian and 10 Key by Touch

Employee Orientation

EDUCATON

Western Olin High School - 1969

Birmingham Business Center - 1972

UltiPro – Payroll Training

ADP-Payroll Training

Ceridian - Payroll Training

Supervisor Training

ASSESSMENTS

Customer Focus & Orientation

(Responding to customer situations with

Sensitivity)

Call Center Customer Service

(Applying customer service skills in a call

center setting)

WORK STYLE: RELIABILITY

Tendency to be reliable, dependable, and act

with integrity at work.

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