Front Desk Medical Assistant
Resume:
Franchesca Webster
I want to obtain a position where I can better meet the needs of others. As well as advance in my career.
Fort Wayne, IN 46816
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Night Auditor
Courtyard by Marriott-Fort Wayne, IN
March 2024 to Present
• Coordinated with maintenance personnel to address any facility issues that arose during the night shift
• Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols
• Conducted regular inspections of public areas to ensure cleanliness and safety standards were met
• Trained new front desk employees on night audit processes and procedures
• Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
• Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
• Managed front desk operations during overnight shifts, including guest check-ins and check-outs
• Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
• Balanced cash drawers and completed end-of-day accounting procedures accurately Claims Adjudicator
Indiana Department of Workforce Development-Indianapolis, IN February 2022 to January 2023
• Answer phones, make phone calls
• Make determination based on the information provided from both parties.
• Investigate claims
• Send letters
• Verify alien status
• Remote
• Working on computers
• Connect vpn
Robert half
Unemployment Insurance Agency-Kalamazoo, MI
June 2020 to March 2022
• Remotely work
• Answering phones, emails, Chat
• View account with personal information
• Handling/Resolving customers complaints in regards to accounts
• Working on computers and vpn network
• Efficient in Excel, Microsoft Word, Google Docs.
• Lead( helped agents while on phones and or chats with claimants)
• Detailed oriented
Key Holder
Dollar General-Fort Wayne, IN
June 2020 to October 2021
• Open and close the store.
• Court money and make sure store has what it needs to succeed.
• Train new members as asked by sighing manager.
• Unload truck and place inventory on shelves, recover shelves Manager
FIVE STAR STORE IT-Kalamazoo, MI
March 2018 to October 2018
Managed 1 or more storage facility.
• Collected money
• Rented out storage units
• Worked in Microsoft Word, Excel
• Office 365
VISITING
Physicians Association-Portage, MI
August 2017 to November 2017
Medical Assistant
● Performing Vitals, injections, blood draws
● Call to confirm appointments
● Administering vaccines and medication as needed
Medical Assistant Extern/Employee
FAMILY HEALTH CENTER-Kalamazoo, MI
August 2016 to August 2017
Performing vitals; EKG, blood draw, and administer injections & vaccines
• Efficient in Microsoft word and Excel
• Rooming patients for multiple providers
• Scheduling appointments, send out referrals
• Entering information into EHR and EPIC
• Setting up patients rooms based on the expected procedure
• Train/ mentor incoming employees on how to use EPIC HOUSEKEEPING
BORGESS HEALTH AND FITNESS CENTER-Kalamazoo, MI
July 2013 to June 2015
• Familiar with OSHA Standards
• Customer service
• Clean rooms, hallways, lobbies, locker rooms showers, elevators, stairways, and other areas so that the Health standards are met.
Enviormental Services
BRONSON METHODIST HOSPITAL-Kalamazoo, MI
October 2012 to July 2013
Environmental Services
• Resolve customer complaints
• Familiar with OSHA Standards
• Cleaned patient rooms, offices, and surgical units, and set up for incoming patient. Education
Bachelor's degree in Bachelor of science in counseling Grand Canyon University - Grand Canyon, AZ
November 2020 to Present
Associates of Arts in Liberal Arts
Kalamazoo Valley Community College - Kalamazoo, MI December 2019
Medical Assistant Certificate
Ross Medical Education Center - Portage, MI
September 2016
Skills
• MEDICAL ASSISTANT (1 year)
• ELECTROCARDIOGRAM (1 year)
• CHARTING (2 years)
• BILLING
• EPIC (1 year)
• EMR Systems (Less than 1 year)
• Patient Care (4 years)
• Medical Coding
• Environmental Services
• Experience Administering Injections (2 years)
• Phlebotomy (1 year)
• Medical Records (Less than 1 year)
• Triage
• Leadership (3 years)
• Vital Signs (2 years)
• VPN (4 years)
• Typing (10+ years)
• Medical office experience
• HIPAA (5 years)
• Medical receptionist
• Medical scheduling (1 year)
• ICD-10
• Anatomy Knowledge
• Hospital Experience
• Clerical Experience
• Insurance Verification
• Medical Billing
• Medical Terminology
• Computer Networking
• Laboratory Experience (2 years)
• Microsoft Powerpoint (10+ years)
• Google Docs
• Documentation review
• Cash handling
• Heavy lifting
• Customer service
• Typing
• Live chat
• Hospitality
• Store management
• Clerical experience
• HIPAA
• Medical terminology
• Computer networking
• Google Docs
• VPN (2 years)
• Vital signs
• Laboratory experience
• Hospital experience (5 years)
• Mentoring
• Phone etiquette
• Data entry
• Cash register
• Guest services
• Supervising experience
• Bookkeeping
• Leadership
• Proofreading
• Medical records
• Anatomy knowledge
• Documentation review
• Epic
• Medical coding
• EMR systems
• Photography
Certifications and Licenses
driver's license
CPR Certification
Driver's License
Additional Information
• Medical Terminology • Injections
• Administering Medication • Medical Coding, insurance billing
• Vital Signs • Computer Skills
• Electrocardiogram • Patient Charting, EMR, EPIC
• Registered Medical Assistant, American Medical Technologist exam passed August 2016
Contact this candidate