Customer Service Administrative Assistant

Maureen Costa **** Bernice Rd. Rockledge, FL *****

864-***-**** *************@*****.***

Professional Strengths:

Dependable, hard-working, punctual, conscientious, enthusiastic, and alert to employers’ needs and concerns.

Ability to lead and motivate employees.

Work well as individual and as a team member

In-depth knowledge of all aspects of daily business operations and administrative duties

Knowledge of classroom management, curriculum development, and field instruction

Good organizational and management skills with attention to details

Positive, flexible and ability to handle problem solving.

Goal oriented and ability to accomplish tasks within a specific time limit.

Ability to work fast paced environment and multi-task.

In-depth knowledge of office policies and procedures

Understanding of confidentiality issues

Knowledge of expense reports, Payroll, Accounts Payable and Receivable

Proficient in Microsoft Windows, Microsoft Office, and Adobe Acrobat.

Experience

Administrative Assistant

Aging Matters of Brevard, Cocoa, FL Dec. 2020 – March 2022

Collects referral information from potential clients by telephone

Explains programs and answers questions concerning program operations, eligibility, and requirements.

Records new referral information and provides to the appropriate Area Supervisor

Records “New Start” information provided by Area Supervisors

Informs the Program Director of concerns and changes in program status

Follow procedures for “non-Responses,” records efforts, and documents conclusion

Responds to incoming telephone calls, receiving and directing messages to the appropriate staff

Assist Meals on Wheels volunteers with non-response information and other delivery concerns

Actively engages in training to maintain sharp data entry and computer skills

Enters new Meals on Wheels Volunteer Driver information into VOLS database and reconciling Route Sheets

Assists Program Director in documenting, verifying and quality control of timekeeping, Payroll and mileage

Assists office staff with a variety of duties including filing client paperwork and other reports, performs other duties as assigned

Maintains program forms – masters and duplicates

Cross-train to maximize performance of job duties

Paraprofessional

Roebuck Elementary School, Roebuck, SC Aug 2003 – June 2020

Supervise students in classrooms hallways, cafeterias, school yards, and gymnasiums, or on field trips.

Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.

Enforce administrative policies and rules governing students.

Receptionist

WW formerly Weight Watchers, Spartanburg, SC March 2016 – Jan 2018

Transmit information or documents to customers using computer, mail, or facsimile

Perform administrative support tasks such as proofreading, transcribing handwritten information, operating calculators, or computers to work with pay records, invoices, balance sheets, or other documents

Receive payments and record receipts for services

Enroll individuals to participate in programs and notify them of their acceptance

Location Coordinator (Two locations)

WW formerly Weight Watchers, Spartanburg, SC March 2016 – Jan 2018

Obtain customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms as well as in the database.

Receive and respond to customer complaints

Adjust inventory records to reflect product movement

Education

DeVry University Campus Online Phoenix, AZ

Bachelor of Science (B.S.) Business Administration

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