Customer Service Representative

TiJeana Williams

**** ********* **.

Augusta, Georgia 30909 United States

Mobile: 706-***-****

Email: *****************@*****.***

Work Experience:

Care Specialist

Serenity Behavioral Health Systems

3421 Mike Padgett Hwy

Augusta, GA

5/2024 - Present

Salary: $11.44 USD Per Hour

Hours per week: 25

Duties, Accomplishments and Related Skills:

•Offers emotional support during difficult times by providing a safe environment for open

•communication

•Assesses crisis situations and provided appropriate interventions when necessary

•Maintains accurate records of client interactions, including assessment results, treatment plans,

•progress notes, and reports

•Records individual conditions and vital signs before and after medical visits

•Supports bathing, dressing, and personal care needs

•Assists with meal planning to meet nutritional plans

•Medication administration

•Launders clothing and bedding to prevent infection

Supervisor: Latraille Dixon 706-***-****)

Okay to contact this Supervisor: Yes

Customer Representative

Cloud Call Virtual Logistics

Duluth, GA

10/2023 - 1/2024

Salary: $15.00 USD Per Hour

Hours per week: 15

Duties, Accomplishments and Related Skills:

•Resolved customer complaints promptly and efficiently

•Gathered customer feedback through surveys and used the data to improve customer service

•Tracked orders from start to finish to ensure timely delivery of goods or services

•Maintained detailed records of customer interactions, transactions, and comments for future reference

•Maintained a high level of professionalism when dealing with customers

•Answered customer inquiries via phone, email, and chat

•De- escalated problematic customer concerns, maintaining calm, friendly demeanor

Maintenance

Valley Kingdom Ministries International

5300 151st St

Oak Forest, IL

8/2023 - 9/2023

Salary: $11.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

•Operated cleaning machines to clean rugs, carpets, and hard surface floors

•Emptied wastebaskets and trash containers

•Replenished bathroom supplies

•Reported any damages found in the building premises to supervisors immediately for repair works

•Moved furniture, equipment, boxes or other items as requested by supervisors or clients

•Responded promptly to maintenance requests for repairs or replacements of fixtures or fittings

•Replaced light bulbs when needed

Supervisor: Charles Spurlin 312-***-****)

Okay to contact this Supervisor: Yes

Amazon Driver

Decorously Deft Delivery & Transport LLC

Crown Point, IN

5/2023 - 7/2023

Salary: $18.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

•Provided customer service by answering inquiries about products or services being delivered

•Verified accuracy of items loaded onto truck against shipping documents

•Performed pre-trip inspections of delivery vehicle according to company guidelines

•Adhered to all applicable traffic laws while driving delivery vehicle

•Communicated regularly with dispatch regarding any delays or issues encountered on routes

•Loaded, secured, and unloaded cargo in a safe and timely manner

•Received daily delivery instructions and route assignments from dispatch

•Handled customer service complaints while maintaining a professional manner

Assembly worker

CRRC Sifang America, Inc

13535 S Torrence Ave

chicago, IL

11/2022 - 2/2023

Salary: $18.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

•Collaborated with other team members to complete projects in an efficient manner

•Cross trained in different areas

•Followed blueprints, diagrams, sketches and verbal instructions for assembly procedures

•Organized supplies and materials needed for assembly operations

•Repaired defective parts or components as necessary according to established procedures

•Maintained a clean work area to ensure safety standards were met

•Inspected assemblies for proper fit, finish and function before installation into final product

•Assembled components using hand tools and power tools

Uber Ride share driver

Uber

Burnham, IL

3/2022 - 9/2022

Hours per week: 20

Duties, Accomplishments and Related Skills:

•Adhered to local driving laws while transporting passengers safely from point A to point B

•Assisted passengers with loading luggage into the trunk of the car when needed

•Maintained cleanliness of interior and exterior of the vehicle

•Updated profile information regularly including availability status and vehicle details

•Displayed knowledge of city streets and landmarks in order to provide accurate directions

•Monitored traffic conditions and planning the most efficient route

•Utilized GPS navigation systems to ensure timely arrival at destinations

•Greeted passengers and provided a safe and comfortable ride to their destination

•Always maintained valid driver’s license according to state regulations

FC Associate 1

Amazon

6605 W Monee Manhattan Rd

Monee, IL

8/2020 - 2/2022

Salary: $19.00 USD

Hours per week: 45

Duties, Accomplishments and Related Skills:

•Collaborated with other departments to provide excellent customer service

•Ensured all products were properly labeled according to company standards

•Demonstrated strong problem-solving skills when dealing with difficult situations

•Prepared orders for shipment by selecting proper containers and packing materials

•Repackaged bulk items into smaller quantities for individual sale or distribution

•Maintained a clean and safe work environment by adhering to company policies and regulations

Care giver

Home Helpers Home Care

5836 Prairie Rose Drive

Schererville, IN

7/2018 - 8/2020

Salary: $11.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

•Bathing and grooming

•Laundry and helping with dressing

•Food shopping and meal prep

•Light housekeeping

•Managing medications and assistance with administering

•Transportation

•Mobility assistance

•Companionship and emotional support

•Education:

Bloom Trail High School Chicago Heights, IL United States

High school diploma or equivalent 5 / 2012

Credits Earned: Semester Hours

DeVry University Naperville, IL United States

Technical or occupational certificate 08/2023 - Present

Credits Earned: Semester Hours

Major: IT essentials

Relevant Coursework, Licenses and Certifications:

Fundamentals of information technology Technology career foundations Introduction to technology information Operating Systems Introduction to Digital devices Introduction to Programming

Everest College Alsip, IL United States

Technical or occupational certificate 11 / 2013

Credits Earned: Quarter Hours

Major: Medical Assistance

Relevant Coursework, Licenses and Certifications:

vital signs, phlebotomy, electrocardiography, communication, time management, CPR, medical terminology, administrative skills, patient care, medical coding, medication administration, applying dressings, medical records, customer service, interpersonal communication

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